This has been an absolute nightmare. Do NOT buy through Sam's Club. The free installation/haul away might seem like a deal, but it isn't worth it. It's a subcontracted nightmare. Sam's Club subcontracts to LG. LG subcontracts to a delivery/install service called LX Pantos. None of the three know what the other ones are doing, and it's impossible to get a straight answer out of anyone. I placed my order 4/2, and before I did I chatted with a Sam's Club representative to confirm they'd deliver to my area, and the install would include the install kits. I'd done a bunch of research and this was my first big purchase of this scale, and I thought the free delivery/haul away/install was worth becoming a member for. I did think it was weird that I didn't have the option to choose a delivery date, but he said they would reach out to me once it was delivered to set that up. I asked if he meant it had to get delivered to their warehouse first and he said yes. On 4/3 I got five separate phone calls from LG to confirm my phone number and email. The first two were a minute apart, and I called back and spoke with a representative, and then I got 3 more calls throughout the day, like they couldn't even tell someone had spoken with me. This LG rep again said I'd have someone call me to schedule an install once the item had arrived to the warehouse. On 4/8 I received a text message from LX Pantos with a completely different order number than my Sam's purchase, saying my order "has been requested for delivery on . " (written exactly like that, with no date, only a dot), and asking me to click a link to confirm it. I reached out to a Sam's club rep to see if they contracted with this group or if it was a scam, and he said he hadn't heard of them and I should be cautious. I did some research and saw LG sometimes uses them for shipping, so I followed the link, but there's almost nothing on the webpage and it still had a blank delivery date. I emailed their customer support and she said I had to change the delivery date myself, so I set it to the first available, 4/14. I emailed customer support asking how delivery time windows were scheduled and they never answered. On 4/14, I took off work and waited. Since they weren't answering emails, at 2 pm I called the LX Pantos 800 number to ask about the status of my delivery. At first she sounded like she couldn't find my order, which was unnerving, but then she said it was scheduled to be delivered that day. I asked if she knew when and she put me on hold to call the truck, then said they weren't answering but she'd left a message for them to call me. At 4:40 pm on 4/14, I called the 800 number again and this time rep said they were delivering my washer the next day, on 4/15. I said they couldn't, I had work, and I'd already taken vacation for the 14th, she said the delivery van had already returned to the warehouse for the day and the warehouse was closed. I asked what their normal delivery hours were and she said 8am-6pm, but that specific day they were just closed then. I asked how I was supposed to know they'd given up on the delivery, and she said I should get a text message the night before, and when I told her I'd never received anything she said "Oh, that's too bad." She offered to schedule an 8am-11am window the following day, and I asked why I hadn't been offered a 3 hour window the first time around, she said this wasn't a scheduled window, this was an email to ask the drivers to use that window if they saw the email before they left that morning. It should be noted that through all this, the ONLY information displayed on their website for tracking was this: Schedule Delivery Date: 04/14/2025 Total Stops: 4 My Order: 1 In Progress: I asked her to reschedule for a week out and it still hasn't updated. I don't think LX Pantos has any idea what they're doing. I don't think LG has any idea what LX Pantos is doing. And I don't think Sam's Club cares in the slightest. I am genuinely concerned I will never get my washer.

Within 40 hours of delivery and only 3 regular laundry loads, the drum is rubbing the door seal causing the seal to deteriorate. This was my 4th LG washer, but this one doesn’t make the cut. My WM4200HBA model LG washer that is 5 years old is amazing, but sadly the WM4000HBA that I bought to replace my 10 year old LG that died isn’t the same quality machine.

Washer delivered today 1.5 hour earlier than given time. without shutting the water valves , he removed the pipes and flooded. he connected the washer and did start the 15 minutes cycles. Just got the washer and still we have to use the washer for performance comment.

Just had this delivered today, and it's almost exactly what we were replacing (after having the last one for many years), but it must be noted, and this might not seem like a big deal, but trust me, it is....THERE'S NO DRUM LIGHT IN THIS MODEL! I'm shocked, and feel so let down that there's no mention of a drum light (or lack thereof) on the listing. It's pitch black inside the drum and my laundry room is poorly lit, so I depend on the drum light to see whether I've gotten all the clothes out of the drum when the load is finished. Very disappointed that they removed this feature.

The control display is very hard to read as it is a black background with tiny gray letters. Fix this LG! In addition, the turbo wash feature is frustrating! It is the default on some cycles and cannot be canceled. I should be able to determine if I want to run the turbo wash on whichever cycle I choose. It is also noisier than I expected to be. I regret this purchase!

[This review was collected as part of a promotion.] I'm very pleased with this product and so glad it was our choice!

From the advanced features to the outstanding performance, THIS IS A WINNER!!! This will save both time and money!!!

[This review was collected as part of a promotion.] We just love the music for end of cycle Also steam cycle

I really like my new LG washer. Does a great job cleaning. Just wish I could print off instruction manual.

[This review was collected as part of a promotion.] This is a great product and would recommend it to anyone!