Our washing machine has been leaking out the door since December 2025 (the machine was bought new in September 2025). We have had techs out 3 times since the leaking started and the problem is still not fixed. Scheduling a service tech is a nightmare and takes WAY more time than it should because LG keeps asking for the same information I have already given them numerous times. I would give it zero stars if I could.

These are not as quiet as my previous 14-year-old Whirlpools. The thing that bugs me the most is the black strip on the drawers, which makes them look ajar even when completely closed. In addition, from the side, which is the view I have as I enter my laundry room, you can see the metal brackets that attach the drawers to the dryer. The washer and dryer were on display at a big box, but the drawers were not, and they are poorly designed. I would have never bought this set if I had known. Did I mention that the small Tide bottle doesn't fit in the drawer? If you are stacking or have custom cabinets, then fine, but if you need the drawers, do not buy!!! I wish I could attach a photo. You would be as sad as I am right now. Bad, LG!

The spin cycle knots all of the clothes into one big knot. All of my clothes get completely stretched out. LP’s warranty is useless. They say it sounds like there is nothing to repair pick a different cycle. I am already using the delicate cycle. Horrible product and support.

Just had this delivered today, and it's almost exactly what we were replacing (after having the last one for many years), but it must be noted, and this might not seem like a big deal, but trust me, it is....THERE'S NO DRUM LIGHT IN THIS MODEL! I'm shocked, and feel so let down that there's no mention of a drum light (or lack thereof) on the listing. It's pitch black inside the drum and my laundry room is poorly lit, so I depend on the drum light to see whether I've gotten all the clothes out of the drum when the load is finished. Very disappointed that they removed this feature.

The washer and dryer set has a design flaw that you cannot see until the units are installed. The black touch pad is not backlit - so the majority of the words printed on the touch pad are difficult to read without the assistance of a flashlight.... if you don't have a brightly lit laundry area.

I just bought an LG washing machine and I've barely started using it, but it's working very well. I hope it continues to work like this for many more years. It's good quality. My dryer is the same brand and I've never had any problems with it for several years.

I have this washing machine for almost 5 years. It works very well. One of my favorite features is the pre-wash cycle. If you have really dirty clothes, you can use the pre-wash before it goes to the main wash. The drain filter is excellent to have. I checked this every month and I clean it out every month and I love the tub clean cycle. I use it every month with a alfresh tablets. The washer never let us down my brother trusts this washer then the laundry mat

This has been an absolute nightmare. Do NOT buy through Sam's Club. The free installation/haul away might seem like a deal, but it isn't worth it. It's a subcontracted nightmare. Sam's Club subcontracts to LG. LG subcontracts to a delivery/install service called LX Pantos. None of the three know what the other ones are doing, and it's impossible to get a straight answer out of anyone. I placed my order 4/2, and before I did I chatted with a Sam's Club representative to confirm they'd deliver to my area, and the install would include the install kits. I'd done a bunch of research and this was my first big purchase of this scale, and I thought the free delivery/haul away/install was worth becoming a member for. I did think it was weird that I didn't have the option to choose a delivery date, but he said they would reach out to me once it was delivered to set that up. I asked if he meant it had to get delivered to their warehouse first and he said yes. On 4/3 I got five separate phone calls from LG to confirm my phone number and email. The first two were a minute apart, and I called back and spoke with a representative, and then I got 3 more calls throughout the day, like they couldn't even tell someone had spoken with me. This LG rep again said I'd have someone call me to schedule an install once the item had arrived to the warehouse. On 4/8 I received a text message from LX Pantos with a completely different order number than my Sam's purchase, saying my order "has been requested for delivery on . " (written exactly like that, with no date, only a dot), and asking me to click a link to confirm it. I reached out to a Sam's club rep to see if they contracted with this group or if it was a scam, and he said he hadn't heard of them and I should be cautious. I did some research and saw LG sometimes uses them for shipping, so I followed the link, but there's almost nothing on the webpage and it still had a blank delivery date. I emailed their customer support and she said I had to change the delivery date myself, so I set it to the first available, 4/14. I emailed customer support asking how delivery time windows were scheduled and they never answered. On 4/14, I took off work and waited. Since they weren't answering emails, at 2 pm I called the LX Pantos 800 number to ask about the status of my delivery. At first she sounded like she couldn't find my order, which was unnerving, but then she said it was scheduled to be delivered that day. I asked if she knew when and she put me on hold to call the truck, then said they weren't answering but she'd left a message for them to call me. At 4:40 pm on 4/14, I called the 800 number again and this time rep said they were delivering my washer the next day, on 4/15. I said they couldn't, I had work, and I'd already taken vacation for the 14th, she said the delivery van had already returned to the warehouse for the day and the warehouse was closed. I asked what their normal delivery hours were and she said 8am-6pm, but that specific day they were just closed then. I asked how I was supposed to know they'd given up on the delivery, and she said I should get a text message the night before, and when I told her I'd never received anything she said "Oh, that's too bad." She offered to schedule an 8am-11am window the following day, and I asked why I hadn't been offered a 3 hour window the first time around, she said this wasn't a scheduled window, this was an email to ask the drivers to use that window if they saw the email before they left that morning. It should be noted that through all this, the ONLY information displayed on their website for tracking was this: Schedule Delivery Date: 04/14/2025 Total Stops: 4 My Order: 1 In Progress: I asked her to reschedule for a week out and it still hasn't updated. I don't think LX Pantos has any idea what they're doing. I don't think LG has any idea what LX Pantos is doing. And I don't think Sam's Club cares in the slightest. I am genuinely concerned I will never get my washer.

Terrible experience with Sam's Club. It took 3 different appointments and delivery crews to deliver and install this washer and dryer. Once it was finally installed, it was installed incorrectly which resulted in extensive water damage to my home. The water lines were not attached properly which caused a large amount of water to spray uncontrolled throughout the room. It was so much water that it leaked through the floor and through the ceiling into the room beneath the washer and dryer. Now I still don't have the washer and dryer installed and have to contend with extensive water damage and insurance claims.

Replaced my 13+ year old LG that was doing 5+washes a week. Still workked but more vibration than normal. The matching dryer still going strong.