Customer reviews for Samsung Bespoke 2.1 cu. ft. Over-the-Range Microwave forMember photos









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My Favorite Microwave Of All Time
[This review was collected as part of a promotion.] I have had many microwaves throughout my life, but this Samsung Bespoke OTR has been by far my favorite. From the sleek elegant design to the buttons and display, this microwave has transformed my kitchen. If all that isn’t enough, the smart features clinches it as my favorite. I get alerts when my food is done, and as a smart tool it turns on the vents when my Bespoke range turns on. I can’t recommend it enough.
Great tech features and very clean, modern look
[This review was collected as part of a promotion.] We bought this microwave last month to replace a 12 year old GE microwave. We are very impressed with the tech features, including ability to turn on the range light, fan and notifications when food is done cooking through the SmartThings app. We are also very happy with the modern look, which looks great with our white cabinet and other black stainless steel appliances.
Looks and works great!
[This review was collected as part of a promotion.] We've been pleased with the features and look of our new Bespoke microwave. Love the full-width glass door. The fan is much more powerfull than our old GE model, and the light is bright as well. The only thing that would be nice is to have an instant one-button 30s start (you instead have to press +30s then Start). But overall a great (and great-looking) product.
Exceptional Performance!
[This review was collected as part of a promotion.] This Samsung microwave boasts a sleek, modern design and exceptional performance, heating and cooking food with oven-like quality. The prompt and efficient service and delivery exceeded expectations. Although we typically prefer LG for kitchen appliances, we are pleased with our decision to try Samsung.
Great Microwave
[This review was collected as part of a promotion.] My previous microwave was over 12 years old so it was time to get a new one. Wow, this microwave was a huge upgrade! First off, it's huge inside! It takes up the same space as my previous microwave, but there is so much more space inside. On the outside, the first thing you see is that the clock and all the buttons are along the bottom edge, and not along the side or on the top. This makes it easy for shorter people to run the microwave. The buttons are all very self explanatory and easy to find what you're looking for. There are different recipes and times to use inside the door when you open it, so you can see a quick reference guide anytime you need it. The best part? You know how ALL microwaves and a popcorn button and it NEVER works? It either pops half the bag or more often, burns the popcorn. Not this one! I was skeptical at first, so I tried it multiple times with the same results every time. The popcorn came out perfectly! All popped and never burned! Somehow it senses the steam coming out of the bag and knows when to stop. The clock syncs to your phone/app so you never have to worry about changing it when the power goes out or for daylight savings time. The lights under that shine on the stove are very bright and really helps when you're cooking on the stove. Don't wait 12 years like I did to upgrade your microwave!
Great little Microwave
[This review was collected as part of a promotion.] I really like this microwave! It cooks well, it looks nice and clean. I love the lights underneath. The blue inside of the cooking area is a nice upgrade and easier to keep clean and free of stains. I do feel the buttons are a bit hard to push and not as responding as I would like them to be. The app is nice touch, it notifies me on my phone when the food is ready. The microwave door opens fully and has a large opening for cooking larger items. The sensor cook is a nice touch and helps keep from over cooking the food, especially for the kids in our home. I love being able to utilize Alexia to turn on ventilation and lighting on the microwave. That is a super cool feature if I am coming into a dark kitchen late at night. Other than that it is a great fixture for my kitchen. It was needed and used on a daily basis. Essential item for my household!
Overall good
[This review was collected as part of a promotion.] The microwave works great and is overall perfect for what we need! Good quality too. The front glass does get smudges easily but not too hard to clean. The only thing I wish it had was an immediate start when you hit 30 seconds.
Bespoke Microwave
[This review was collected as part of a promotion.] The microwave is sleek and matches well with my other Samsung products. I am able to place my food in the microwave and heat food later from my app. My stove is an older model so I haven't been able to use it to the fullest capabilities. This is a great purchase and definitely recommend.
Sleek and Functional
[This review was collected as part of a promotion.] Samsung has outdone themselves with this microwave. Its matte black steel finish brings a touch of modern elegance to any kitchen, elevating its aesthetic appeal. The sleek design is a game-changer. Functionality-wise, it's a powerhouse. The spacious interior easily accommodates large casserole dishes, and the large turntable ensures even heating. The SmartThings app integration. No more hovering anxiously while your food cooks – your phone will alert you when it's ready, allowing you to multitask without worry. the Bespoke Over-the-Range model, is equally impressive. Its exterior and auto-dimming glass touch controls add a touch of sophistication to any kitchen. Plus, navigating through settings is a breeze, thanks to its user-friendly design. Overall, whether you're drawn to the matte black steel of the ME21DG6500MTAA or the sleek white design of the Bespoke Over-the-Range model, Samsung has delivered appliances that marry style, functionality, and convenience seamlessly. If you're in the market for a microwave that's as beautiful as it is practical, look no further.
Poor customer service
Bought this item at my Local Best Buy. Had it delivered and installed via Best Buy. Not even a month old and it broke. Tech came out and and replaced several parts. Another month goes by and it broke again. I called Samsung for service. The sent out someone from NISI USA. The Tech never showed. I called and asked what was up and told he is running late due to poor time management. Then the tech starts blowing up my phone how he is 45 min away. Then a few min later he is 30 min, then 20 min. I don't even want to know how fast this guy was driving. I call back and asked for Saturday service and was told we don't do weekend. But they say they work in the customers time availability. They Don't!!!!!! I called back and was told that I was scheduled Monday 8am to 8pm and that a manager will contact me by 5pm. I never got a confirmation for the appointment. I called Monday morning and was told that I was not scheduled. I asked for a supervisor or a manager and was hung up on 3 times. I called a 5th time and got a manager. The manager told me that he was not even in the office to get the message that I called Friday or he needed to call me. He was going to see what he could do to get me a tech out on Monday. I told him because of the person who I spoke to several times on Friday I had to call off work on Monday. I asked to compensation for my lost time at work. He said that was not his issue it was a Samsung issue because his employees are always on time and they don't book all day slots. I called Samsung and told them what NISI said. I was told that they dont control NISI and if NISI caused an issue its up to them to make it right. They same tech from Friday started to blow up my phone again that he is on his way. Upon his arrival he said that he was over booked for Friday. He also said that he talked to his manager on Friday (same one who said it wasn't in the office Friday). I was then told that the tech who was out in January didn't repair the unit correctly. It took him about 90min to repair the microwave. I continued to try and contact NISI corporate. They don't take phone calls, Emails only. I was told by Stephine in corporate that they don't control each operation they have. Its up to that site manager to handle all issues. I told her what happened and what the tech told me. I was then told I was lying, the tech was lying, and that the parts were defective and the 1st tech did the work correct. I was a whole bunch of CYA with a side of we don't care. NISI and Samsung both washed there hands of the issue and I lost out on $200 of pay.
Hello there, We understand how you feel about the experience you had with repairing your microwave. We would like to have a direct conversation with you to hear about your overall impressions of this experience and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150042189, to help our team locate your information when you message us. Have a great day. -John










