Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is simple, please just submit a "Contact Us” form at www.ninestarsusa.com. Thanks again. <br /><br /> <br /><br />-Nine Stars Group

Hi Deejay57,<br /><br />We appreciate you taking time to leave review. We are excited to know you love the unit. If you have any questions please feel free to contact us.-NineStars Customer Service

Hello, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Thanks for sharing your thoughts JC! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

Thanks so much, Caroline! We&#39;re happy to hear everything arrived on time and you&#39;re satisfied with the quality. If you ever need anything or have questions down the line, feel free to reach out—we’re always here to help!

Dear Beener,<br /><br />We appreciate you taking time to leave review. We are excited to know you love the unit. If you have any questions please feel free to contact us.-NineStars Customer Service

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group

Hello,   <br /><br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we can assist you with, please feel free to contact our customer service department via "Contact Us” form at www.ninestarsusa.com. We would be happy to help answer any questions or concerns you may have.    <br /><br />-Nine Stars Group