Hi there, Evan. Thank you for taking the time in leaving us a review on the 22 cu. Ft. French Door Refrigerator. This sounds like we might need to troubleshoot and provide some assistance toward this. Please contact us for your questions by sending us a private message on Facebook or Twitter, including your contact information, or call us at (800) 243-0000, and we'll be happy to help. ^Anthony

Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane