I initially purchase this unit on November 13, 2003 and it came broken in multiple pieces. It took 3 weeks December 3rd before I got a replacement and that unit was not broken but would not cut on and when I tried to cut it on the breaker tripped everything in that room. I hired an electrican thinking it was my wiring and he plugged it in a room with nothing plugged up and it still tripped the breaker and would not come on. I requested my Sam's card to be credited and I will not order a 3rd replacement. It is not December 18th and no one has contacted me to pick this unit up and it's taking up space in my bedroom for no functional reason.

Dont get me wrong , this fireplace is beautiful!! I was absolutely in love with it , until the heating element stopped working on it 10 months afyer purchasing it . This fireplace is very heavy and will be difficulty to load up and return ! No information on the product description about returns or purchasing replacement parts . Huge inconvenience to have to take ot back to the store .

After waiting 10 hours for delivery, the item showed up in pieces. Some pieces were obviously damaged and there was no apparent damage to the box. It appears to have been boxed that way. After over an hour on the phone with customer service a supervisor had the audacity to offer me a $15 gift card for my wasted time.

I bought this fireplace as a Christmas present for my daughter on Black Friday. The first one arrive completely destroyed in the box. The heater worked fine, but the fake wood was broken in numerous places--completely broken and not able to be repaired. When I called to get a refund, the customer service representative was really nice and helpful. She scheduled someone to come pick up the broken unit and reordered a replacement. I was pleased and believed that the problem was with the shipping company. The second fireplace arrived packaged much better and the "wood" looked great. The lack of display instructions in the box and the better packaging made me realize that the first one had been a display model that someone at Sams had just thrown back into the box without the packaging materials. That's why it was destroyed in shipping. Unfortunately, the second fireplace wouldn't heat properly. It would turn on and then within about 30 seconds, shut off with the flashing error code "88." If I could have somehow combined the working heater in the first attempt with the intact cabinet in the second attempt, I would have been very happy with the purchase. Since that wasn't possible, I cut my losses and got a refund.

Heats up and looks great. Controls are annoying. App is flaky. Best one for $400..at $700 no way.

This fire place is great, puts out great heat, and looks great.

I'm completely satisfied with this. It's very well made.

Stopped working after 2 years. It's in a finished lower level that is not overly used. So unit probably has under 200 hours use. Displays a code and internal mechanism won't turn to produce heat. Very disappointed

Really like the radiate heat it puts out the colors and speed of the flames . Wish it had the crackling sound of a fire. But can buy the separate

It’s a very nice piece of furniture. It’s very sturdy and attractive. It was a lot bigger than I pictured, even though I measured, but it adds a nice ambiance to the room.