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Customer reviews for LG 4.5 cu. ft. Front Load Washer with AIDD for
LG 4.5 cu. ft. Front Load Washer with AIDD
4.6 out of 5 stars
stars
164 ratings164 reviews
  1. 5 stars79% (130)
  2. 4 stars12% (19)
  3. 3 stars1% (2)
  4. 2 stars4% (6)
  5. 1 star4% (7)
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Showing 1-10 of 164 reviews
Sep 15, 2025
Laura T
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Quiet and quick!

This LG washing machine has exceeded my expectations in every way. It’s amazingly quiet, which makes a huge difference in a busy household—especially when laundry is running during work calls or late at night. You barely notice it’s on! The convenient features are what really make it stand out. From intuitive cycle options to smart technology that adjusts settings based on load size and fabric type, it takes the guesswork out of laundry. I especially appreciate how efficient it is—clothes come out clean, fresh, and well cared for every time. It’s sleek, reliable, and thoughtfully designed. If you’re looking for a washer that combines performance with peace and quiet, this LG model is a fantastic choice.

Review from lg.com/ca
Helpful?3PKJZAZ0T3DY13610618908
reply from LG CareQ

Hi! Thank you so much for your wonderful feedback! We’re delighted to hear that your LG washing machine is exceeding your expectations with its quiet performance, smart features, and efficiency. It’s great to know it’s making laundry easier and more convenient for your busy household. We truly appreciate your support and hope you continue to enjoy your LG appliance for years to come. If you ever need assistance, please don’t hesitate to reach out.

Dec 23, 2025
RebnDen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

LG is the most reliable brand!

We've had LG Brand washer and dryers for over 35 years. This is our 3rd set. The last set lasted 16yrs!

Review from lg.com/ca
Helpful?3PKJZAZ0T3DY13610618908
reply from LG CareQ

Thank you so much for being a loyal member of the LG family for over 35 years! We are thrilled to hear your last set served you well for nearly two decades, and we're honored to be part of your home for a third time with the WM5500HWA. We look forward to providing you with many more years of great performance

Sep 2, 2023
DoctorM
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Could not be happier

[This review was collected as part of a promotion.] This thing is amazing, it cleans very well, looks great, and is really quiet. I didn’t really want to get a new washer, but we renovated our laundry room and wanted a stackable set. This one looked the best and had the best reviews, in my opinion. It cleans well and has so many options. Our clothes seem cleaner than with our last (only three years old) washing machine. It takes up less room and looks great.

Review from lg.com
Helpful?3PKJZAZ0T3DY13610618908
Dec 11, 2023
Dave_M
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Takes less time to wash and is very quiet.

I bought this washer based on Consumer Reports reviews, and we're very happy with it so far. It replaced a 16-year-old GE model. The LG is much quieter and seems to use less water. We've been using AI mode for all our washes, and it takes at least 15 mins less time than the old washer. I use the LG app to keep an eye on the wash cycle, mainly because the end-of-cycle notification isn't loud enough to be heard unless you're in the basement.

Review from lg.com
Helpful?3PKJZAZ0T3DY13610618908
Feb 8, 2024
LindaMV
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great washer dryer set

I bought the washing machine and dryer as a set. My previous LG front loader was still working perfectly the sensor dry part of dryer not so good. I decided to just replace both and get the stainless steel matching set. I really love the nice clean look of the new pair.

Review from lg.com
Helpful?3PKJZAZ0T3DY13610618908
Jan 12, 2024
FlynnyCat
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Features

[This review was collected as part of a promotion.] I bought this around November. So far I love it. I have not had any issues. We bought the Washer and Dryer. I love the different wash/dry settings. We had a really old machine with 2 settings so this washer/dryer is super in comparison. We are so glad we went with LG

Review from lg.com
Helpful?3PKJZAZ0T3DY13610618908
Dec 29, 2023
AlexIdaho
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works fantastic! A great washer!

Wow - who knew you could love a washer! Everything about this washer is great and the quality of the wash is excellent. The AI feature figures out the right wash saving time and money when loads are light or more time is needed for bigger loads. The application works wonderful and lets me know when the load is done and I can extend it if I can't get to it right away. Even enjoy the festive music option I had over Christmas! This is a quality washer and I highly recommend it.

Review from lg.com
Helpful?3PKJZAZ0T3DY13610618908
Oct 12, 2023
DonSHar
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Washer

We received our washer last month and are extremely happy with this purchase. Not only is it beautiful (we got it in Graphite steel) but it is much more efficient than our previous washer. Our laundry is done alot faster now which is a pleasant surprise.

Review from lg.com
Helpful?3PKJZAZ0T3DY13610618908
Dec 9, 2023
Edrid
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

I love how quiet and refined it is.

We've had the washer for about 5 months and it is a great improvement over our previous washer. I love how quiet and refined it is. It's hard to imagine a better way to clean clothes. We did have one problem though. The detergent drawer refused to go back in its slot when we removed it for regular cleaning. It was because of a manufacturing defect. It took about two weeks to get service. The service person fixed it, and so the problem was resolved. It is still hard to get in, but we can live with it.

Review from lg.com
Helpful?3PKJZAZ0T3DY13610618908
reply from Customer Care

Hello Edrid. Great to hear from you. If you are still having issues we would like to talk to you and look into this with you. Could you reach out to our social media team @LGUSSUPPORT so that we can get to the bottom of it? Just reach out on Facebook or Twitter. Thank you. -T

Oct 23, 2023
DtR1
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Non-Vented washer, caused a mold health hazard

I bought the LG machine about a month ago. The reason for purchasing a new washing machine was that our previous similar LG washing machine that was in good working shape had a health hazard mold problems. We had maintained our washing machine per LG's recommendations, using the correct front load soap, using the cleaning cycle once a month, etc. Other brands have vented washers that eliminate the mold problem. Unfortunately for us, we were stuck purchasing another LG washing machine due to dimensions When remodeling our Laundry Room, we were under the false illusion that most washer/dryers are the same size. Well, got that wrong so we are stuck with LG , until we do some minor remodel work......Recommend and frontload machine that is vented. Maybe LG will join the ventible washing machines some day.

Review from lg.com
Helpful?3PKJZAZ0T3DY13610618908
reply from Customer Care

Hi there. Thank you for your time in leaving a review on the 4.5 cu—ft—capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence. We rely on customers like you to let us know what we're doing right and wrong to continue providing the best experience possible. Please contact us for your queries by sending us a private message on Facebook or Twitter or calling our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony