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Customer reviews for Serta Ansley Escape 12.75" Medium Innerspring Mattress for
Serta Ansley Escape 12.75" Medium Innerspring Mattress
4.6 out of 5 stars
stars714 ratings645 reviews
  1. 5 stars76% (544)
  2. 4 stars17% (120)
  3. 3 stars2% (16)
  4. 2 stars1% (9)
  5. 1 star4% (25)

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Showing 51-60 of 645 reviews
Jul 3, 2025
Dale L
5 out of 5 stars review

Serta mattress

Very satisfied with my mattress. Slept great on it the first night. I would recommend this Serta mattress to friends and family. Thanks

Review from Serta
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Oct 21, 2023
Brandon
5 out of 5 stars review

Great Comfortable Matres

The Ansley Escape Euro Top is an excellent mattress. Not only does it keep me cool, but it also keeps my comfy all throughout the night. If it goes on sale, I will purchase another one.

Helpful?6BA7ZWSX7U2R13610618888
Dec 4, 2024
LRD
2 out of 5 stars review

HIGH IN MIDDLE,FLIMSY

We should known the second the guys brought it in. They stood it up against the wall and it was collapsing on itself! The first day the sides would sink and middle is high. I'm 150 lbs and this is awful.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, we're sorry to hear that your Ansley Escape mattress is not holding up properly. Our mattresses are backed with a 10-year limited warranty and Sam’s Club can walk you through a claim or offer assistance through their 100% Member Satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948 so they can guide you from there. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!

Oct 1, 2024
Billyboy
5 out of 5 stars review

Wise choice!

Just got delivered today and the wait was worth it! I think i am going to curl up in it and sleep for 4 days straight! My old mattress was so worn out the box springs were jutting out on both sides. I can't believe I let it go for as long as I did. This one feels like the beds I have found in the most expensive hotel suite! Between Sam's Club penchant for 100 years for quality merchandise and Serta being a name in the industry for 100 years I figured I couldn't go wrong and I'm not disappointed!

Helpful?6BA7ZWSX7U2R13610618888
Aug 12, 2023
Rita M
5 out of 5 stars review

Wonderful!!!

Slept on this mattress last night for the first time, it was so comfortable! I am typically a very hot natured sleeper, this was the first night in a long time I did not throw the covers off of me and hang a leg out, it was a great nights sleep! I’m very happy that I read others reviews and made this purchase, for the price you can’t beat it!

Review from Serta
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May 23, 2023
debbie13
5 out of 5 stars review

Great mattress

[This review was collected as part of a promotion.] This mattress is so comfortable, its like floating on a cloud. It has a Euro top, which feels like you are laying on a cloud. It is firm enough, so that you don't sink in .I really liked my old mattress, but I Love this one even more. My son laid on it and said, Feels Like Heaven. It is made well and should last for a very long time. It is also very pretty. You will not go wrong with this mattress and I highly recommend it.

Review from Serta
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Sep 25, 2023
Keith K
4 out of 5 stars review

great mattress for the price

Repurchase this mattress after we purchased a new log bed from the Amish. This was to replace our existing matches we had far too long. It has been pretty comfortable so far although I have a lot of back problems which I don't think any mattress will help this sure helps me fall asleep faster.

Review from Serta
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Jun 12, 2023
Marry
5 out of 5 stars review

Best sleep ever

[This review was collected as part of a promotion.] I found that after just one night, I'm falling asleep easily. It was so much cooler, more comfortable and more supportive than sleeping on my old mattress. I feel like I can easily change positions and get the custom support I need. I live in the desert and usually I feel hot during the night, but with this mattress it's so much cooler. It seems easier to maintain a steady temperature throughout the night, so it's all around more comfortable. No more back pain or stiff neck in the morning. The gel memory foam top has the right amount of plush and thickness. Highly recommend Ansley Escape mattress!

Review from Serta
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Jun 28, 2023
Jillers J
5 out of 5 stars review

Sleeping on a (temperature controlled) CLOUD!

[This review was collected as part of a promotion.] My son has been sleeping on the same mattress for YEARS (also embarrassed to say it was OUR mattress before it was his - yikes) and needed a fresh start! We wanted something was sturdy enough to last but had the high quality touches we were looking for (pillow top, medium firm). Believe me when I say this mattress is absolute heaven. This pillow top is unbelievable. Easily comparable to an upscale hotel bed - but even better. Medium firm - so if you like a super hard bed, this one probably isn't for you - but supports your body (we've ALL napped on it!). It's plush and soft but stable (he jumps on and off of it while playing with friends and they don't even move sooo not a chance you'd feel your partner roll over in the middle of the night) and keeps him cool. With our old mattress, he would wake up in a sweaty pile of twisted sheets but has slept perfectly sound without overheating on this new guy. Additionally, our two cats also love it and have made it their new bed as well. A++!

Review from Serta
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Feb 2, 2025
Painful sleep
2 out of 5 stars review

Poor description and customer support

This is not a medium but a firm mattress. I called support to get more clarification as all the Serra mattresses have the same description. The girl I talked to never called me back as promised and my return time ran out. Now I have to buy mattress toppers. Wish I had kept my 25 year old mattress!

Helpful?6BA7ZWSX7U2R13610618888