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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars1,010 ratings776 reviews
  1. 5 stars69% (696)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 421-430 of 776 reviews
Aug 18, 2021
marley27
5 out of 5 stars review

Amazing

[This review was collected as part of a promotion.] I have never owned such a great coffee maker! I love a fresh pot of joe in the morning but sometimes I just want a cup here and there throughout the day or an iced coffee. This machine does it all. It has a separate water reserve so my hot water for tea and oatmeal doesn't have any coffee grinds in it. I love that I can use my fresh ground coffee or single pods and not have two machines. It has a sleek design that takes up less space than a typical coffee maker! And that frother……can you say specialty drinks! You need this machine!!

Review from sharkninja.com
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Sep 15, 2021
FawnH
5 out of 5 stars review

The Best

[This review was collected as part of a promotion.] The best feature is that the coffee pot is much sturdier than cheaper models which to me is a safety feature as it is less looking likely to break when it is being washed out. All of part works fine. Switches, dials, and indicator lights have the look and feel of quality. Stainless is staying stain-free. It is very easy to switch from pot brewing to kcup brewing. I think my favorite added feature is the hot water feature. This alleviates the need for me to have a kettle on the counter alongside my coffee maker, freeing up much-needed counter space. I also love that this is a more compact model than the other Ninja all-in-one model that I previously had.

Review from sharkninja.com
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Aug 17, 2021
Lucky_4eva_24
4 out of 5 stars review

Versitile!

[This review was collected as part of a promotion.] This coffee pot is exactly what my husband and I have been searching for. The set up was very simple, the instructions were to the point with pictures to help explain how the features work. I love the metal plate that folds down to hold a cup for coffee rather than setting the cup on the bottom and the coffee coming down splashing everywhere and making a mess. Whether we are wanting one cup of coffee, or a pot full of coffee, iced coffee, or frothed coffee, this coffee maker does all of that! Once plugged in, the screen lights up and is all touch screen, very easy to use, and understand all of the options on the screen. The coffee stays hot, no worry about it being lukewarm or too cold. When switching from k-cup to carafe, make sure to slide not push the plastic piece back, this confused me and I had to look up a video on how it worked. After that it was all go, the coffee came out tasting amazing, was hot, and just the way I liked it. One thing I would like to see is a reusable filter for both the k cup, and carafe brewing.

Review from sharkninja.com
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Jun 14, 2025
Pharmgurl
1 out of 5 stars review

Algae as part of your diet?

Beware, water reservoir, even with regular cleaning will get algae under the valve at the bottom that you cannot get to in order to clean.

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Jun 2, 2025
Jim7859
5 out of 5 stars review

A great coffee maker.

Very easy to use. Great to be able to use grounds or pods. The hot water option is a nice plus. And best of all it makes great coffee.

Review from sharkninja.com
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Feb 10, 2026
Heygoat83
4 out of 5 stars review

Nice coffee maker

I've had it for about a month and it's a awesome machine. Still getting accustomed to the new features

Review from sharkninja.com
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Oct 25, 2025
Mytime70
1 out of 5 stars review

Kcup doesn't aork

hello when I first got this coffee cup the reason the coffee pot is the reason why is because I love coffee? I love grinds cake, cups, and specialty coffees for the first three months. It worked great now anytime if I'm not grinding my coffee and having you know, drip coffee, I cannot use my Froster or my K cups. All it does is it really it keeps popping up this is the second time I complained about this on here. I tried calling the one 800 number that you gave me and they basically treated me like I was weird. Nobody helped me so I was about to give up so again today I you know cleaned it I made sure that the needles for my K cups were OK and still doesn't work.

Review from sharkninja.com
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Feb 1, 2025
Is your advert correct
1 out of 5 stars review

NOT the PRO

NOT the PRO. False advertising. This is just the Dual Brew

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reply from SharkNinja Product Expert

Hi dear customer,Thank you for sharing your feedback on the Ninja DualBrew Coffee Maker. We understand how frustrating it must be if the product description did not match your expectations. While this model offers versatile brewing options, we recognize the importance of clear product details to ensure you receive exactly what you're looking for.If you have any questions about the features or need assistance, please feel free to reach out to us at 1-800-365-0135. We’d be happy to help clarify any concerns.Kind regards,Ninja Kitchen

Jan 8, 2025
Hammers
3 out of 5 stars review

Warming plate issues

Love this pot but didn't even last 2 years before the warming plate stopped working.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this. Kind regards, Ninja Kitchen

Apr 24, 2025
MH66
5 out of 5 stars review

Great features

I bought it a few weeks and so happy with this purchase. Makes great coffee and snot difficult to learn.

Review from sharkninja.com
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