Thanks, Joe, for picking up a Dawn Platinum Powerwash Dish Spray Refill, and using your previously purchased sprayer to dispense the product. We're sorry to learn that your sprayer's not working now. It might help to know that our Quality Team shares that each sprayer should last around 5 bottles. After 4-6 bottles, it's not unusual for the sprayer to need to be replaced. When you move the sprayer to a new refill bottle, be sure that the dip tube’s facing the same direction as the nozzle. Note that the tube bends. The bottom of it should be facing the same way as the nozzle. Speaking of the nozzle, check that it’s not clogged. If it is, run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. Let us know if this helps, by calling us any Monday through Friday, from 9 AM to 6 PM, EST. We’re happy to help at 1 (800) 725-3296.

We're sorry to hear that you're having this experience. A lot of thought goes into the design of our products, since we always want you to be able to use Dawn with ease. This feedback is much appreciated, and we'll be sure to pass your thoughts along to the rest of our team. It may help to squeeze the trigger harder and faster than usual. We'd be happy to learn more, so please know that you're always welcome to give us a call at (800) 765-5516.

We're very sorry you had that experience, gtolbert. While we know that scent and fragrance preferences are very subjective and personal, we'll definitely let our teams know how you feel. It might help to know that we have two other scents of Powerwash, Citrus and Apple. One of them might be more to your liking. Give us a call at (800) 725-3296 if we can help you further or answer any questions.