We're sorry your Dawn Powerwash isn't working after changing the refill. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Remove the sprayer from the empty bottle by turning it counterclockwise to release. Then, remove and discard the disposable cap from the refill bottle.Place the sprayer on a full refill bottle and give ¼ turn clockwise to secure. Most importantly, ensure the dip tube and trigger are aligned. So we can help you further, please call us at (800) 725-3296 from 9 AM to 6 PM EST Monday through Friday.

While we're sorry to hear that our Platinum Powerwash Fresh scent isn't your favorite, we're certain that we've got something in our lineup that you'll love. We understand that scents are personal preference, we we've worked to offer a variety of fragrances so that you can have the perfect Powerwash experience. If Fresh isn't your thing, we also have Citrus and Apple, or if you're looking for something free of strong perfumes you can try our Platinum Powerwash Free & Clear; it has a light, pear scent that we think you'd enjoy. We'd be happy to help you find your new fave, so please give us a call at (800) 725-3296.