We're sorry to learn you're having a concern with your Dawn Platinum Powerwash Dish Spray Refill. Our Quality Team works very hard to make sure all of our consumers receive only the best products, so we're very sorry to learn about your experience. It may help to run the nozzle under warm water for a minute or two. Then, using a firm, thorough pull, give the trigger a squeeze. If you're still having a problem, we'd be happy to help you again. Call us up any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

We're sorry to hear that you feel this way about the scent. We do put a lot of thought into creating features that we think you'll like, though we do understand that preferences can vary. We'll be sure to share this feedback with our team. You're always welcome to give us a call at (800) 725-3296 if there's anything more we can assist you with.

TCHB, We're very sorry you had that experience. We haven't tested Dawn Powerwash to be used on granite. If you have a granite sink, you should be extremely cautious to prevent overspray from landing in the sink. Dawn Powerwash Dish Spray is intended for use on dishes that you typically wash by hand with traditional dish soap! This includes plates, bowl, serving dishes, glasses, utensils, cooking pots and pans, casserole dishes, and more. It is safe for use on enamel, ceramic, and stainless steel, and is not recommended for marble, untreated wood, or Formica. Also, like traditional dish soap, Dawn Powerwash Dish spray is not recommended for cast iron cookware. It has not been tested for use on alternative items like clothing. If you have any questions, or if we can help you further, please give us a call at (800) 725-3296.

We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Regarding the scent sticking around, sadly, this can be a sign that your dishes are growing porous. Try soaking them in hot water and vinegar to get rid of any remaining scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. Bonus, you won't have to worry about any fragrance remaining on your dishes! We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.

We're sorry to hear that a loyal Dawn fan like you is feeling disappointed, Matthew, since we have many quality checks to ensure that our products reach you in the best possible condition. We'd be happy to share some tips so that you can get back to enjoying our Dawn Platinum Powerwash Dish Spray. When you have a chance, run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. As well, while pulling the trigger, try squeezing the body of the bottle. This should force out any trapped air so it will spray as intended. Also, check to see that the dip tube is facing the right way, which would be in the same direction as the sprayer, with the bottom of it in the corner. To change the direction of the dip tube, disconnect the sprayer from the bottle and reconnect it. We hope that this helps. If you'd like further assistance with this, please give us a call at (800) 725-3296.