We're sorry you're having this experience. Your refil should work just as awesome as your original bottle of Dawn Powerwash. Make sure the trigger is unlocked. The product should be in the locked position on store shelves. There is a cutout in the white plastic that shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. When those cutouts are matched up and the yellow shape is completed, then it is unlocked. When the cutouts are not matched up and the yellow shape is incomplete, it is in a locked position. You may need to prime the sprayer. Prior to the first use, the bottle may need 3-5 full trigger pulls to begin spraying. While squeezing the trigger, squeeze the body of the bottle. This should force out any trapped air so it will spray as intended. Please give us a call at (800) 725-3296, so we can help you further with this or answer any questions.

We'd like to help, when you have a minute please get in touch with us at (800) 725-3296.

We're sorry to hear that this has been your experience, Dustin, since we always want you to be able to enjoy using Dawn. We'll be sure to share your comments with the rest of our team. Safety is at the heart of all we do, and we can assure you that all of our products have been thoroughly evaluated to be safe when used as directed. You're welcome to learn more about the ingredients we use by searching for our products on the Smart Label website. While our Dawn Platinum Powerwash Dish Spray isn't meant to have an off-odor, it may smell differently than intended when mixed with certain foods. This product is currently available in four different scents, including our Free & Clear version, and we encourage you to give another scent a try. We'd be happy to look into this further for you, so please give us a call at (800) 725-3296 when you have a moment.

Thank you so much for your review. We're so sorry that your wife found our Powerwash spray hard to use. We want everyone to experience the joy of using it, so your feedback is incredibly important, and we'd love to connect about this and help. Please call us at (800) 725-3296.

Thanks, Nick, for sharing your experience with Dawn Platinum Powerwash Dish Spray. Every Powerwash is made to deliver a cleaning punch to even the dirtiest, grimiest dishes, and we're sorry you're not getting the experience we both expect. We hope you're open to telling us more about your purchase, so we can better understand your disappointment. It's our pleasure to do what we can to help with any Dawn purchase, please call us so we can bring that service to you. We're here Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

We're sorry to hear that this has been your experience, and we hope that you're feeling better. Since safety is our top priority here at Dawn, we can assure you that our Dawn Platinum Powerwash Dish Spray has been thoroughly evaluated to be safe when used as directed. Your comments will be shared with the rest of our team, and we do recommend that you discontinue use of this product if you're having this experience. So that we can learn more and gather some additional details for our Safety Team, please give us a call at (800) 725-3296 when you have a moment.

We're sorry to hear that you feel this way about the scent, since we put a lot of thought into creating features that we think you'll enjoy. However, we certainly understand that preferences can vary, and we'll make sure that your feedback is shared with our team. We do have other Powerwash scents available, and we hope that you'll give another version a try. Please know that you're always welcome to give us a call at (800) 725-3296 if you'd like any further assistance.