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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
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Jun 25, 2024
motowil
5 out of 5 stars review

Our laundry story is a new story

[This review was collected as part of a promotion.] I think that laundry tells a family’s story more than most chores. When your family is new the loads are small, infrequent, inconsistent. Your schedule changes and laundry day must shift. You pick up a new hobby and suddenly you’ve got dirty running shirts every morning. A baby is born, there are 4 outfits a day, they’re small but they still need to be washed and dried! You welcome another member of the family. Your laundry demands change as quickly as they do. They have home clothes, sports clothes, school clothes, there aren’t enough hours in the day to keep up with the ever-growing pile. One day they move on, they get their own machines. The laundry pace slows again to a predictable two loads a week, maybe one. Laundry changes with life changes. You collect, you wash, you dry, you put away. Our machine has changed the way we look at our laundry story. The story of this machine has been different, life has changed when the laundry changed, it’s happened the other way around. The machine has changed our approach and therefore changed our laundry story. Wash, dry, steam, whatever the load sizes and frequencies are constantly fluctuating, but we adjust and laundry is something happening in the background, giving us more time to grow and change in the foreground. This machine is awesome, it’s improving, the initial AI features are getting better at estimating, it’s learning as we learn. 2 in 1 is the obvious future, there are phases of life that one 2 in 1 machine is perfect for but I’d guess most people would be happiest with 2 machines. It’s the same amount of space as before, you’re just working almost twice as fast, more accurately put, you are working half as much.

Review from lg.com
Helpful?2DWHDZALPB5313610468109
Mar 6, 2025
Sam12fish
5 out of 5 stars review

Great for Apartments

My husband and I received this product, with short delivery and service waiting period. As new expecting parents living in an apartment, we needed access to a washer and dryer that would not take up space. This product is great for this. Wash/dry time is as indicated on the manual and description of product. With any washer dryer do not over load the product, otherwise timeframes could be longer. Glad we recieved this products looking forward to more lg products in the future!

Review from lg.com
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reply from LG Digital Care Team

Hey there. Congratulations on your growing family! It’s great to hear that this washer-dryer combo fits perfectly into your apartment and makes laundry more convenient. The space-saving design and reliable performance sound like the perfect solution for your needs. Wishing you many hassle-free laundry days, and hope you enjoy more LG products in the future! ^ Diego

Jul 7, 2024
FEARS
4 out of 5 stars review

[This review was collected as part of a promotion.] I would've give 5 stars if I could get it to dry my clothes 😒. I have yet to get any answers. Seems to wash amazingly, clothes seem cleaner and smell fresher which is great. The clothes always have to go through the Dry cycle multiple times before I can fold and put away. At this rate it's a good thing there is only 2 in the household. Definitely been frustrating. I Do like the multiple selections and the choices I have.

Review from lg.com
Helpful?2DWHDZALPB5313610468109
Sep 9, 2024
DTEM
1 out of 5 stars review

6hrs to dry 1/2 load - Horrible Machine

[This review was collected as part of a promotion.] This is by far the worst product LG ever put out. It takes 6hrs to dry a small load of laundry and if you need to do more than 2 loads a day, you better find a different machine. This is not a washer/dryer for a family, it's absolute garbage. Maybe one day LG will do an uodate for an extra high heat dry cycle but until then this machine is useless (unless you're a little old lady who only does one load a week). Not sure how it's energy efficient if you have to go through 3 dry cycles to dry a small load which takes 6hrs. Washer part is okay, it, takes only about an hour.so that's average.

Review from lg.com
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reply from LG Digital Care Team

Hey there! We appreciate you sharing your experience drying with your LG Washer/Dryer Combo unit. This model is all about getting the best of both worlds, so we'd love to help you optimize your drying experience! The most common causes of long dry times with the Washer/Dryer Combo are an inadequate water supply, a clogged drain filter, or load size. We recommend following our help guide at https://shorturl.at/2t5fh to determine the most likely cause of your long drying times—along with how to fix it. If you still need help with your combo unit, please follow up with us on social media @LGUSSupport with your model number. Our team will be with you every step of the way! *Joseph

Feb 21, 2025
Madison011
5 out of 5 stars review

Great to save space and convenient!

Love it so far! Having a washer dryer combo has been amazing, it saves so much space only needing the one appliance but still holds a full load of laundry. Our laundry is out in the garage so I often forget when I put something in and don't get it into the dryer until hours later, with this I am able to just turn it on and come back to dry clothes. I also love how customizable the cycle settings are and that it tells me how long the load will take to be done.

Review from lg.com
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reply from LG Digital Care Team, Josh

Hey there Madison! It's always great having an all-in-one LG washer/dryer combo unit with so many features so you can have a great experience. Don't forget to pair your unit with the ThinQ app (https://www.lg.com/us/lg-thinq) so you can not only enjoy more features your unit has to offer, but it can also notify you when a cycle is complete. We're always a private message away on social media at @LGUSSupport if you ever need anything! *Josh

Nov 12, 2024
Ana Bonilla
5 out of 5 stars review

Effortless Laundry Bliss: The Perfect All-In-One!

[This review was collected as part of a promotion.] I am absolutely thrilled with this unit! It comes with a fantastic range of pre-selected options that align perfectly with everyday laundry needs, making the process so much easier. One of the standout features is the seamless transition from washing to drying without any need for adjustments or transferring laundry. It's such a time-saver! Additionally, I appreciate the automatic soap dispensing feature. It ensures the perfect amount is used for each load, bringing convenience and efficiency into my laundry routine. The quiet operation and sleek design of the unit are definite bonuses. I love how it fits into my home without disrupting the ambience. I couldn't be happier with this purchase! Highly recommended for anyone in need of a reliable and efficient laundry system.

Review from lg.com
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reply from LG

Hello, Ana! We appreciate you sharing such an enthusiastic and thoughtful review of your LG washer/dryer combo. It’s great hearing how much the LG unit is elevating your laundry routine—from the convenient preset options to the seamless wash‑to‑dry transition that lets you truly set it and forget it. The automatic detergent dispensing is a favorite for many, and it’s wonderful to hear it’s bringing that same ease and consistency to your home. Your notes about the quiet performance and sleek design really stand out too. When an appliance works beautifully and blends effortlessly into your space, it makes the whole experience that much better. We’re thrilled to know you’re so happy with your purchase! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Mar 28, 2024
LizHarv
1 out of 5 stars review

Warning

[This review was collected as part of a promotion.] Very unhappy with this. Broke after 30 days. Vent trap stuck, was replaced and still not drying correctly. Dripping water in vent trap. Moisture in drum and excessive amounts of moist lint after each load wash or dry. Very long dry times even with small loads 3-4hrs and still damp. Trying to return and having issues with that. Not ideal for our family of 5. Can’t wait to get a separate washer and dryer. Wish I would have read more reviews.

Review from lg.com
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reply from HSAd

Hello, LizHarv. We are sorry to hear you are unhappy with the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA, and the issues you are experiencing with it not drying properly, even after having the lint filter replaced. We understand that this must be frustrating. Delivering the high-quality items our customers expect is important to us. We sincerely apologize for any inconvenience, and the negative experience you have had. We would like to make things right with you. Please reach out to us on social media using our handle @LGUSSUPPORT or call us at (800) 243-0000...^Ivan.

Mar 6, 2025
Maria93736
5 out of 5 stars review

No regrets!!

I’ve only had this WashCombo for a few days, but with five kids, I’ve already put it to work. The capacity is definitely a lifesaver, I can toss in way more clothes in one load instead of running back and forth switching loads all day. The ventless drying is pretty convenient since I didn’t have to deal with installing a vent. One thing I really like is how quiet it is. I can have it running while the kids are asleep, and it doesn’t feel like a plane is taking off in my house. The controls took a little getting used to, and I had to play around with the settings to figure out what worked best, but once I got the hang of it, it’s been solid. This was the perfect solution for our family as we were limited in space.

Review from lg.com
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reply from LG Digital Care Team

Hey Maria! Thank you so much for sharing your experience! We’re thrilled to hear the LG WashCombo is making a huge difference for your family. With five kids, we can only imagine how much laundry you have to tackle, and we’re so glad the large capacity is helping you cut down on those trips back and forth. The ventless drying feature is a total game-changer, right? And we’re happy to hear it’s running quietly enough for you to get things done without disturbing the little ones. If you ever need us with anything, get in touch with us on social media @LGUSSupport. Cheers to more quiet, efficient laundry days ahead! ^Joslyn

Nov 21, 2024
LoriSing65
5 out of 5 stars review

Perfect for small spaces!

[This review was collected as part of a promotion.] Perfect for small spaces and couples that don't have large families. Since you can only do one load at a time. We purchased this to accomodate a stall shower in our half bath/laundry room. It was perfect for us! Love the app, quiet movement, and sleek look.

Review from lg.com
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reply from LG

Hello! We’re excited to hear how well your LG washer fits into your space and your routine. It sounds like the compact design, quiet performance, and app features are making it a perfect match for your setup, especially with that stall‑shower layout. We’re glad it’s delivering exactly what you needed. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Apr 12, 2024
Brook89
5 out of 5 stars review

My favorite!

[This review was collected as part of a promotion.] Me and my spouse absolutely love this washer/dryer. Don't let the occasional negative review influence you too much. It's amazing technology (the heat pump tech) and yes it dries clothes fully. If you choose Wash+Dry, they come out warm and dry. There are many options so you can do Wash Only, Dry Only as well. The AI sensor is very accurate we've found. Thank you LG!

Review from lg.com
Helpful?2DWHDZALPB5313610468109