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Customer reviews for LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology for
LG 5.0 cu. ft. All-in-One Washer & Dryer Combo w/ Inverter HeatPump Technology
3.9 out of 5 stars
stars
879 ratings879 reviews
  1. 5 stars60% (529)
  2. 4 stars14% (119)
  3. 3 stars5% (42)
  4. 2 stars4% (33)
  5. 1 star18% (156)

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Showing 521-530 of 879 reviews
Feb 29, 2024
Reviewer name: Poch98
5 out of 5 stars
5 out of 5 stars review

Gets the job done

[This review was collected as part of a promotion.] Many cool features to choose from. All the goodies of a traditional LG washer + the AI smart wash - dry feature, Also you can pick and choose your setting by using the LG thinQ app. This he benefit of a ventless dryer when no exhaust vent it’s available or when the laundry space its limited. But the main benefit its the energy consumption vs a traditional dryer

Review from lg.com
Helpful?656FAJGUECN613610468109
Jul 24, 2024
Reviewer name: happyclick22
5 out of 5 stars
5 out of 5 stars review

How convenient!

[This review was collected as part of a promotion.] This product is a good product to free yourself from the worries of laundry. This product has completely freed you from the worries of laundry. If there is a large amount of laundry, it is completely free from the time and inconvenience of having to put it in the washing machine and put it back in the dryer. You just have to put the laundry in there and forget it. The breakthrough function of all in one has relieved the inconvenience of housewives. It is also a liberation from having to put soapy water every time. If you put a certain amount in it, it will be solved by just putting the laundry more than five times. Although it is expensive, I would like to recommend this product to all housewives. It is a good product that solves both time and space.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG

Hi, there. Truly hands-free laundry and automatic detergent dosing are total game changers for busy days. We are thrilled our LG Wash Combo all-in-one technology is giving you back both your valuable time and your floor space! Should you ever need assistance in the future, please feel free to connect with us at @LGUSSupport. #LifesGood ❤️^Juvy

Oct 6, 2024
Reviewer name: Andyy
3 out of 5 stars
3 out of 5 stars review

Got a broken lint tray from store. But unit good

I just bought this washer I like it bought it to save energy dryer works good it actually dried before the timer was up said 2 hrs to to dry after 1 hr thought I check to see if it was dry and it was. Did a 15 min wash 1 hr dry for 20 t shirts. So 1 hr 15 min for light wash. Did a full load of towels also took 2 hr 30 min ai wash dry to finish. I don't understand y people saying it 6 hr dry. If u use cold water it longer dry by a little. But I use warm and no problem. Also if the room u have the dryer in is colder the dry time is longer. Reson for my 3 star tho is the 2 lips on the lint tray was broken when. I received my dryer. Idk if I can get a replacement or not for that. But other than that great unit

Review from lg.com/ca
Helpful?656FAJGUECN613610468109
reply from LG CareQ

Dear Customer, Hi, we do appreciate for taking the time to leave a review. Your feedback is important to us. We're sorry to know that the lint filter came with the unit was broken. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. Kindly reach out to our LG CareQ phone support at 1-888-542-2623, so we can offer a better options for your situation. We sincerely apologize for this inconvenience and we'll be looking forward to resolving your concern.

Jan 13, 2025
Reviewer name: JP0914
1 out of 5 stars
1 out of 5 stars review

Disappointed

Unless you do a super duper small load (like two shirts) good luck getting things dry. Your best bet is to use AI Wash & Dry but then if you throw more than one heavy item in the machine it will tell you your cycle will be 8+ hours. Don't even think about it if you have an animal. I have one dog and one cat, somehow my clothes come out harrier than when I put them in because this thing does NOT catch lent or fur. We got this because our house was a flipped house when we got it and the reno team didn't leave the standard space for two machines, lesson LEARNED! The fact that this costs more than two machines and does a significantly worse job is so maddening, we haven't even had ours for a year but I am at the end of my rope. 10/10 do NOT recommend. Save yourself the headache and the money and just get a separate washer and dryer.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG

Hi there. Thank you for taking the time to share your experience with us. We understand that your WM6998HVA washer has not been meeting your expectations, particularly in terms of drying performance and handling pet hair. We understand how concerning it must be, especially with a unit designed to make laundry easier, not more time-consuming. For the issue with drying heavy items, the washer’s AI Wash & Dry function may need more balanced loads to optimize performance. We recommend ensuring the washer isn't overfilled, as that can also increase cycle times and affect the drying efficiency. Regarding pet hair, running a separate lint trap or adding a laundry bag for smaller, heavier items could help improve results. We understand your frustration, and we want to assist you further. Please send us a private message on Social Media @LGUSSupport, and we’ll work together to address the concerns you've raised. Your feedback is invaluable, and we appreciate your patience as we strive to make this right. —Avril

Mar 9, 2024
Reviewer name: Min92
4 out of 5 stars
4 out of 5 stars review

Perfect washer for a lazy person

[This review was collected as part of a promotion.] I am so much satisfied with this product. I am a super lazy person who does the laundry all together (daily wears/under wears/ pajamas/ towels and etc.). I tried AI wash+dry(+fresh mode) mode and this washer does its jobs. It washes and dries my stuff well and it feels so fresh! And its’ appearance is gorgeous and heavy. I tried to move a little bit but not moved at all. The other fact that I like is I can use this washer with my phone. i can remote start the washer which I can save time and reduce laundry stress. But unlike the old one that I had, I have to scroll the circle things to select the mode and customize the options which was uncomfortable with me. (The old one is pressing the button to select the mode, and too many options to go through). Maybe I need more time to get used to with the circle things but i am satisfied with this product so far. I recommend this washer especially for a person who are lazy, busy, and who have a laundry stress. (It also has a big capacity that I can load my queen size comforter)

Review from lg.com
Helpful?656FAJGUECN613610468109
Mar 19, 2025
Reviewer name: GdotOrtiz
5 out of 5 stars
5 out of 5 stars review

Game changing product!

I decided to take the chance on replacing my normal washer and dryer with this combo and I’m so glad I did! I have a small laundry room so this allowed me to save space and time. It is so nice and convenient to be able to put my laundry in once and not worry about switching it over. It cleans better than my prior washer does, so it is very convenient. I highly recommend this to anyone looking to consolidate to save space or to save time.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hey there. Thanks for the feedback on your LG All-in-one wash combo! It sounds like the perfect fit for your small laundry room, giving you more space while making laundry day easier than ever. The convenience of having to switch loads from one machine to another is always a great thing. Plus, with better cleaning performance than your previous machine, it's a smart upgrade all around. For more feedback or questions, private message us on social media @LGUSSupport . Thanks for making LG a part of your home! 🧺🙂 ^David

Jun 25, 2024
Reviewer name: motowil
5 out of 5 stars
5 out of 5 stars review

Our laundry story is a new story

[This review was collected as part of a promotion.] I think that laundry tells a family’s story more than most chores. When your family is new the loads are small, infrequent, inconsistent. Your schedule changes and laundry day must shift. You pick up a new hobby and suddenly you’ve got dirty running shirts every morning. A baby is born, there are 4 outfits a day, they’re small but they still need to be washed and dried! You welcome another member of the family. Your laundry demands change as quickly as they do. They have home clothes, sports clothes, school clothes, there aren’t enough hours in the day to keep up with the ever-growing pile. One day they move on, they get their own machines. The laundry pace slows again to a predictable two loads a week, maybe one. Laundry changes with life changes. You collect, you wash, you dry, you put away. Our machine has changed the way we look at our laundry story. The story of this machine has been different, life has changed when the laundry changed, it’s happened the other way around. The machine has changed our approach and therefore changed our laundry story. Wash, dry, steam, whatever the load sizes and frequencies are constantly fluctuating, but we adjust and laundry is something happening in the background, giving us more time to grow and change in the foreground. This machine is awesome, it’s improving, the initial AI features are getting better at estimating, it’s learning as we learn. 2 in 1 is the obvious future, there are phases of life that one 2 in 1 machine is perfect for but I’d guess most people would be happiest with 2 machines. It’s the same amount of space as before, you’re just working almost twice as fast, more accurately put, you are working half as much.

Review from lg.com
Helpful?656FAJGUECN613610468109
Feb 28, 2025
Reviewer name: Amla25
5 out of 5 stars
5 out of 5 stars review

Great washer and dryer combo

Ive never owed a washer and dryer combo And thought adjusting would take a while Since im used to having a washer and dryer separate . To my surprise I’ve really enjoyed this feature . This feature allows for great time management. I am able to leave the laundry room and my phone will notify me when the load is done . That is amazing as it’s easy to forget the wet clothes over night and then some clothes will be ruined . You can always use the washer separately meaning only for washing or drying which makes this a great option if you share washers with other family members you are not limited . There is some many options to adjust how you wash your clothes for example you can set for extra rinse , extra soiled. This washer is a great size , specially if you are space limited but large enough to fit thick blankets . That was the first thing I did was wash my thick blankets and the drying took longer which is to be expected . Blanket was so soft . This washer is very easy to use.

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Thank you for sharing your experience! It’s great to read how convenient the all-in-one washer and dryer has been for you. You might love our LG Styler, which is a smart steam closet that refreshes clothes, reduces wrinkles, and eliminates odors without washing. It’s perfect for keeping your favorite outfits, blankets, and even plush toys fresh between washes. Thank you for choosing LG, for questions on models, reach our product specialist for an additional discount here: https://www.lg.com/us/chat-support-live-agent. ^Jose

Mar 26, 2024
Reviewer name: John dgaf what lg says no
1 out of 5 stars
1 out of 5 stars review

False advertising

This unit is advertised as a one and done in 2 hours. It doesn't dry and takes 4-5 hours. They sent a tech out that said it's working without doing a load to see it isn't and said they would not let me return it. I'll be part of any class action lawsuit over this product because this isn't just me saying these things. I'll be buying all my appliances from another company that I planned LG for my kitchen remodel

Review from lg.com
Helpful?656FAJGUECN613610468109
reply from LG Digital Care Team

Hey there! We'd like to see if we can help you enjoy your LG All in one so much more. Check out these tips and tricks:http://spr.ly/6422bBFgY. Please private message on social media @LGUSSupport and let us know how it goes. ^Gaby

Apr 23, 2025
Reviewer name: Tim44
1 out of 5 stars
1 out of 5 stars review

Smells like burning plastic when drying

We got this delivered a couple weeks ago. Seems to work well except whenever you dry something there is strong smell of plastic burning. Seems to be reducing with time but still is very much present. The first two loads we washed & dried we rewashed as all the laundry smelled like burning plastic when it came out. Now the laundry still smells but not as terribly. A little mixed if we should try return it or not. Note: The lint filter was not wet when we ran the dryer function

Review from lg.com/ca
Helpful?656FAJGUECN613610468109
reply from LG CareQ

Hello, we appreciate you getting in touch with us, and we sincerely regret any inconvenience you may be experiencing at this time. In order for us to help you with this matter, we do invite you to contact us personally. If you need additional help, don't hesitate to give us a call, we would be pleased to help. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.