Hi there, Thank you for taking the time to leave a review. We're really upset to hear that your unit has started leaking after less than two years of ownership, especially after you've already checked that everything is connected properly. This is not the experience we want you to have. We'd like to help investigate the cause of the leak and see what options may be available. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/PX200-Series-Shark-StainStriker-Portable-Carpet-Upholstery-Cleaner-Troubleshooting-Guide?redirect=false Kind regards, Shark Home

Hi there, Thank you for sharing your feedback. We're sorry to hear that your StainStriker worked well the first time but wouldn't operate properly when you tried to use it again, even after following the recommended troubleshooting steps. We understand how disappointing that can be when you're expecting reliable performance. We'd like the opportunity to look into this with you and take a closer look at what's happening. Please reach out to our team using the link below so we can assist further: https://support.sharkninja.com/contact-us We appreciate you bringing this to our attention and hope to help get your StainStriker working as intended. Sincerely, Shark Home

Hi there, Thank you for taking the time to share this feedback with us. We understand how frustrating it is to have the hose break again on your Shark StainStriker, especially after only a couple of years and when you’ve otherwise had positive experiences with Shark products. We can see that you previously reached out to us when this happened the first time, and we appreciate you letting us know this issue has continued. Please reach out to us through the link below so we can review the next steps with you and look into available options. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Smeralda, Thank you for taking the time to share this feedback with us. We apologize for how disappointing your experience has been, especially with the water spray not working on your first use. We understand how frustrating that is when you were expecting reliable performance, particularly after having better experiences with other brands. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/en-CA/article/PX200-Series-Shark-StainStriker-Portable-Carpet-Upholstery-Cleaner-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review on our product. We’re truly sorry to hear that you’re experiencing issues with your StainStriker. We completely understand how frustrating this can be, and we’d love to help get things working again. To resolve this promptly, we recommend reaching out to our team through our support page, where our agents can assist you directly. Alternatively, you can refer to our self‑help guide for additional troubleshooting steps related to water not dispensing from your unit. We’re committed to improving your experience, and we appreciate the opportunity to make things right. All applicable links are provided below: Self-Help Guide: https://support.sharkninja.com/article/PX200-Series-Shark-StainStriker-Portable-Carpet-Upholstery-Cleaner-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Sincerely, Shark Clean US