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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars1,424 ratings579 reviews
  1. 5 stars61% (875)
  2. 4 stars15% (212)
  3. 3 stars9% (122)
  4. 2 stars6% (80)
  5. 1 star9% (135)
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Showing 51-60 of 579 reviews
Mar 9, 2026
Doug
3 out of 5 stars review

Verified Purchase

Nice, but we returned

seemed soft enough but hurt both of our necks. we returned them

Helpful?3IFZA20SG2DY13610268497
Sep 23, 2025
JT
2 out of 5 stars review

Verified Purchase

Not the one

This pillow gave me a crick in my neck. The pillow was also too hard.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We appreciate your honest feedback on your pillow, JT. The pillow has a "break in" period of 1-2 weeks where it settles into its final firmness, so it is normal for it to feel stiffer during that period as the foam adjusts to use. Please know if you're finding after that break in period that the pillow is just too firm, then you can exchange or return it as part of the Member's Mark 100% Satisfaction Guarantee.

Mar 31, 2026
Sams member
4 out of 5 stars review

Verified Purchase

Comfort

Not comfortable; too firm for me

Helpful?3IFZA20SG2DY13610268497
Mar 12, 2026
Esmeralda
5 out of 5 stars review

Verified Purchase

Give me some 💤

Comfortable pillows I stay cool throughout the night and fall a sleep fast

Helpful?3IFZA20SG2DY13610268497
Mar 26, 2026
Mia
2 out of 5 stars review

Verified Purchase

Pillow

I had to return this pillow as it was too hard.

Helpful?3IFZA20SG2DY13610268497
Dec 4, 2025
GoPack
3 out of 5 stars review

Verified Purchase

Good for flat sleepers

I actually returned this pillow. It is very firm, which I like. But it was too flat. The material was good quality. I just needed a wider pillow

Helpful?3IFZA20SG2DY13610268497
Feb 21, 2025
Jigsaw
1 out of 5 stars review

Verified Purchase

Too bad

Very bad, I thought it was going to be of better quality, it is very soft and when you use it it seems like you have nothing

Helpful?3IFZA20SG2DY13610268497
Feb 21, 2025
Anita
3 out of 5 stars review

Verified Purchase

Caution

Caution. This pillow is comfortable but it is not a normal size. It is much smaller than a standard pillow.

Helpful?3IFZA20SG2DY13610268497
Nov 30, 2025
AnneH
5 out of 5 stars review

Verified Purchase

Very nice pillow

The first night I used it, my neck only slightly hurt the next morning. After that, it's been Great!!!! So far, so good.

Helpful?3IFZA20SG2DY13610268497
Nov 18, 2025
frederick Ashley
2 out of 5 stars review

Verified Purchase

Cooling Pillow

Pillow was hard and not comfortable. Seemed as though the contents were stuffed in as much as possible. Uncomfortable for my neck.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

Please note, frederick, it can take a few days of use before the pillow "breaks in" to its final firmness and it may feel firmer for the first few nights. Please know that you can exchange or return the pillow at any time as part of the Members Mark 100% Satisfaction Guarantee.