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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars
1,491 ratings599 reviews
  1. 5 stars62% (923)
  2. 4 stars15% (221)
  3. 3 stars9% (128)
  4. 2 stars5% (82)
  5. 1 star9% (137)

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Showing 281-290 of 599 reviews
Nov 29, 2024
Jason
3 out of 5 stars review

Verified Purchase

Very nice but too thick

Very well made pillow, but twice as thick as I need.

Helpful?3IFZA20SG2DY13610268497
Sep 7, 2024
Needing Sleep in FL
2 out of 5 stars review

Verified Purchase

Sad it doesn't give any

Not what I was looking for it was too thick and does not really give.

Helpful?3IFZA20SG2DY13610268497
Jul 12, 2024
Hilton
4 out of 5 stars review

Verified Purchase

Comfortable but soft

Comfortable but not as stiff as i like.

Helpful?3IFZA20SG2DY13610268497
Nov 29, 2025
KAREN
1 out of 5 stars review

Shame on Sam's. This pillow is obviously musty.

Unfortunately, I didn't have an opportunity to see if this pillow would work because the musty smell is disgusting. I thought it smelled a little funny when I took it out of the plastic but I thought it might abate. I put on my silk pillowcase, propped it up on the bed, and lay back on it to watch TV. Not only didn't the smell go away, it literally made my hair and pajamas smell musty, too. I'm extremely disappointed because it felt cool to the touch, which is what I wanted. It's heavy - a rock - but I had already expected that from seeing these types before. I'm a side sleeper who currently uses memory foam pillows that are really memory foam chunked up...okay at first but become very flat over time...so looked forward to something that might not flatten as quickly. But, as I said, the smell was so atrocious, as well as clung to me, that I never experienced if it would be an improvement for my actual sleeping. Now I have to go to the trouble of returning it (I have everything delivered from Sam's) during a busy holiday season, as well as having to find something else...all because of a musty smell that Sam's should be ashamed to provide to their members.

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

We appreciate your feedback, KAREN. When you first open the pillow, there can be a "Fresh Foam" smell. We'd like to assure you that this scent is completely harmless and should naturally dissipate over the course of the first few days.

Mar 3, 2026
Eddie
5 out of 5 stars review

Awesome pillow

I’ve been shopping for pillows for years and I could never find a good pillow like the one I have I couldn’t tell you how many pillows I bought that went to waste. I recently got this one and I’m super happy with it. It’s nice and firm. it keeps its rigidity and your head doesn’t sink in to the point where you pretty much don’t have a pillow. I really recommend this pillow it keeps your head upright in the perfect position most pillows feel good in the beginning, but throughout the night, your head sinks in and the sides of the pillow comes up and covers your face. This one doesn’t.

Helpful?3IFZA20SG2DY13610268497
Jun 19, 2026
anonymous
4 out of 5 stars review

Possibly Just Right?

I have issues with my C-spine. This has resulted in a pillow graveyard in my closet; too soft, too firm, too flat, too high. This seems to be just right. From the first use, I slept through the night for the first time in years. I purchased the standard size in the store, and I am ordering the king sized today. Yes, like all memory foam and gel products, it off-gasses for a couple of days. The odor does go away. I’m rating it at a 4 until I see how long the pillow lasts.

Helpful?3IFZA20SG2DY13610268497
Jul 21, 2024
DJ
1 out of 5 stars review

Verified Purchase

OFF SMELL

When opening the plastic there was a strong off smell. It might dissipate after out of the plastic but we did not want to take that chance. Returned

Helpful?3IFZA20SG2DY13610268497
reply from Member's Mark Team

Please note that when you first open the pillow there can be a "Fresh Foam" smell that should dissipate shortly, DJ.

Apr 27, 2025
Ntgraty
5 out of 5 stars review

Verified Purchase

Great support, but not too firm

Purchased during a hotel stay to replace the sad "too soft" pillows. Brought them home and now they replace the $200 top-of-the line branded pillows!

Helpful?3IFZA20SG2DY13610268497
Nov 28, 2024
Phonegirl
5 out of 5 stars review

Verified Purchase

Good value

Vey comfortable. Medium firmness for a nemory foam. Slight odor out of package so gave it a spray of febreze and its been fine. Great price.

Helpful?3IFZA20SG2DY13610268497
Nov 24, 2024
Rinda Rinda
5 out of 5 stars review

Verified Purchase

Love it!

I only got one for my husband so we could try it. When he’s not looking, I steal it! I need to get another!

Helpful?3IFZA20SG2DY13610268497