The pillow is definitely cooling. If you put a pillow case on it, you won’t be able to feel the cooling effect. The pillow is a little stiff when you get it, and it seems like you cannot mold the pillow to your comfort, but you can if you’re consistent because it’s memory foam.

This pillow is a dream to sleep on. I didn't realize how thin my old pillow was. My neck pain went away after using this pillow for one night. It feels soft yet supportive. It did have a "new pillow" smell that did dissipate after about a week. Overall, it's dreamy.

Like the hotel pillows for which they are named these pillows combine firm support with the memory foam experience. While admittedly this pillow is a tad thicker than regular memory foam pillows which may make it uncomfortable for some users, overall I emjoyed sleeping with it on my bed and will continue to use it. One thing of note is like hotel pillows it does hold a bit of heat, but combined with a breathable pillow case that doesn't seem to be a problem with continued use.

This pillow does a good job cooling. It is soft to the touch, and the cover is washable. The firmness is pretty good, and it does confirm to your head. There is a chemical smell to the pillow, so you do need to wash it when you first get it. Overall, solid cooling pillow.

Like every memory foam item I've owned, it takes time to label it comfortable. I've had others and own a memory foam matress so I knew I'd like this once it softened up and formed to my head. The pillow is pretty firm starting out so I put it on my couch and used it during the day and evening in smaller time frames to let it form to my head and neck. Its getting "looser" all the time. Otherwise, the pillow has not had any new smell that you sometimes have to deal with and as summer continues to come, I'm anxious to enjoy the cooling effect. I can already feel the difference there and love to flip the pillow and feel that instant cooling relief.

Pillow is standard size. It is very comfortable to sleep on. The only negative I had with it was that it was too thin to use by itself. I needed to have another pillow under it so I wasn't so flat to the bed. I do sleep on a pillow top mattress so that tends to bring the pillow lower on my bed.

The Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam pillow has replaced my neck pillow I was using. This pillow is soft, lush, and does indeed keep me cooler during sleep at night. It springs back to form quickly. I only wish it supported my neck slightly more.

Love this pillow! The gel in this pillow makes for a very firm pillow that hasn’t gone flat yet. It’s soft enough to conform to your shape but it fluffs back out nicely. I haven’t had to wash it yet but love the fact the cover can be removed to be washed.

After a little over a week of use, this has become my “nightly driver.” I love a firm pillow and this is exactly what I want in a pillow - firm with some give, no bulk, right height for neck support. No smell associated with a lot of memory foam pillows and it’s been keeping its shape after several sleeps. I’m a fan!

This pillow is very comfortable. I really like the easy on and off washae cover. Its pretty also. It is a little thinner and smaller than I prefer, but I am using it as an extra pillow and it gives good support to my neck. I use a CPAP and it works well that also.