This if a memory foam pillow with a solid memory foam pad. It is on the softer side, but did offer nice support in my testing. It does have a removable cover for washing. For those with broad shoulders that like to side sleep, the height of the pillow may be a little short. And the solid foam block doesn't allow for "shaping" of the pillow. I didn't notice any significant gassing.

Like every memory foam item I've owned, it takes time to label it comfortable. I've had others and own a memory foam matress so I knew I'd like this once it softened up and formed to my head. The pillow is pretty firm starting out so I put it on my couch and used it during the day and evening in smaller time frames to let it form to my head and neck. Its getting "looser" all the time. Otherwise, the pillow has not had any new smell that you sometimes have to deal with and as summer continues to come, I'm anxious to enjoy the cooling effect. I can already feel the difference there and love to flip the pillow and feel that instant cooling relief.

I received this pillow as part of a testing promotion, and I was skeptical that it could be as comfortable as my high-end pillows that I currently own, but upon receiving it, I was highly impressed by the quality in the field of the fabric end of the support that it was given I would highly recommend it

I've dealt with neck pain for a few years now so I am always looking for a solution. I saw that the Member's Mark brand was releasing a cooling memory foam pillow and I immediately got excited. We already use the premier collection in our bedroom just not the memory foam. Instant relief after the first night of use! I love that the pillow keeps it's shape after a night of me resting my head in it. Another great product from MM.. I see future gift for my wife, thank you!

This Member's Mark pillow is the pillow I didn't know I was missing! The memory foam is the perfect firmness - with just the right amount of cushion and support. The cooling properties have made a difference in my comfort at night - I didn't realize what a difference the cool sensation would make when sleeping. I also like the removable/washable plush outer cover. Definitely recommend this pillow!

Comfortable and well made! The first thing I noticed was that the zip cover feels and looks very premium. The pillow has just the right level of “give” and was supportive of my neck as well. It did have that memory foam/chemical smell so I had to let it air out first before sleeping on it as I’m sensitive to smells. The cooling effect is mild, would have liked a bit more cooling as I sleep hot and it wasn’t noticeably improving anything in that department. Overall though, it feels like a luxury pillow!

I have been wanting to buy one of these for the longest time but they are pricey and I wouldn’t do it. This pillow is magic. My husband just had surgery and was having a lot of back and neck pain, the pain is gone after a couple of nights using this pillow. It’s beautiful, is soft but at the same time it give you the right support. I would recommend it 100 percent, in fact I am buying another one now.

I got the Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow in hopes of keeping cool and comfortable while sleeping, and it absolutely did just that. I love that the cover has a zipper which makes it easier to put on/take off.

Overall great pillow. Like everyhring it has its pros and cons. Starting with the good - quality product. Pillow has nice protective cover. Conforms to your head comfortably. Now for cons - when opening it had a strong chemical/ rubber smell. It did go away once out of packaging. Protective cover is slippery and pullow case didn't stay on well. Heavy and not cuddly. Good sleeping pillow.

This gel foam pillow seems made of high quality material. It has a removable case which can be removed for washing. The pillow is firm, but really comfortable. It provides great support for my head and neck. It molds nicely around my head but springs back well after use. It is large enough to fit the larger pillowcases. The cover was treated with an anti microbial to help prevent growth of bacteria. The foam is cooling foam.