Memory foam style pillow is a little too thick for me. When placed under just neck and head, my chin almost touches my chest. When under the shoulders and head, the pillow works well. The foam is soft and cool. The new smell was strong at first, after a week it goes away. I like the pillow had a removable case to wash. And the foam is not the typical memory foam, it can be cleaned.

Packaging was easy to open and it is ready to use right away! It is soft and firm at the same time. It has reduced my snoring because my head stays elevated, no sinking. I have used it for 2 weeks and no reduction in firmness and it has kept it's shape, it bounces right back. I tested it by pushing down on it as hard as I could with my hand in one of the pictures and you can see it doesn't go flat, there's still plenty of fluff. My hubby hated it because it kept his head up, he is just super picky :). I hate my pillows and sheets to be cold, so I use a nice case over it, so I can't tell if it stays cool. I love it enough to buy more, the fact that it keeps it's shape is enough for me!

I sleep on my side or stomach and either way this pillow fully supports and is comfortable. No more waking up with a kink in my neck or having to keep adjusting or “bunching up” the pillow a certain way to be comfortable. I have always just used budget type pillows until now and I wish I would have tried this sooner.

This is made of memory foam. It’s soft when I compared with other gel foam pillows to an extent that it sinks. The clothe cover is nice and soft with zip, to take out the foam n wash. This zip is convenient. Overall the quality of cover is good and nicely stitched. Pillow as such when in use smells of chemical. The pillow is not hard. I feel my head is sinking and leveling to ground.

Love them! I have neck problems and cannot sleep on just any pillow. I went to spend the night at my son’s house and had to find out what kind of pillow this was. I went home and replaced all of my pillows with this pillow from Sam’s. I even replaced the ones in my RV.

This is a great pillow for people who need the firm gel like pillows. It was a great price and similar to pillows at mattress stores, but far less expensive than what you would find in the strip mall stores. I bought for my wife when she left her “favorite” pillow at a hotel. This pillow has served her well and she is happy with it.

Overall, this is a great pillow. It is just a little thinner than I personally like. I do like the cooling foam feature, as I am a "hot" sleeper. The best feature in my opinion is the washable cover. This will allow me to wash the cover. This also adds an additional layer of protection to the pillow to keep it clean.

I wanted to mention first that there is a slight odor to this Members Mark pillow from the Hotel premier collections, I assume this is from the antimicrobial treatment applied to the pillow cover as mentioned on the packaging. It does go unnoticed after a little while. The treatment is to help inhibit growth of odor causing bacteria so that is important, I would think. The cover is removable and washable, so that could be helpful if the odor does not go away fast enough and or still bothers you. The pillow is a little firm right out of the bag but, I am sure like any other pillow, it will soften over time and usage. The cover feels nice, it is incredibly soft but does snag easily. As far as the cooling feature goes, I don’t feel “cool” on this pillow but I don’t have the typical head heat on this pillow either so I think the pillow “absorbs” the heat so you sleep “cooler”, if that makes sense, either way, I like it, and the “cooling” works for me! It is hard for me to find a comfortable pillow, one that does not hurt my neck all night, but I do understand that the mattress condition and firmness/softness of the mattress also plays a factor in the way you sleep on a pillow whether it be new or old. Our mattress is an older pillow top on the softer side, and we are ready for a replacement. I am a side sleeper, I usually sleep with a contoured pillow, however this pillow I found to be very comfortable for me on our current mattress condition, my head seems to be in perfect line with my spine when using this pillow, so my neck isn’t bend up or bent down and I don’t wake up with neck pain as I have with other non-contoured pillow. Overall, this is a lovely pillow for THIS side sleeper and so far, so good with no neck pains!

Not for side sleepers. Caused me to have neck pain. Major crook in my neck

My wife loves this pillow