Customer reviews for Samsung Top Control Dishwasher with AutoRelease Dry forMember photos









+250 images
A dishwasher that actually cleans
[This review was collected as part of a promotion.] The quietness of the dishwasher helps me sometimes forget it is there. The three rack systems makes it feel bigger than most. The top mounted touch controls are perfectly positioned. And lastly, it does its primary job, cleaning, extremely well. I have been very pleased.
Great features!
[This review was collected as part of a promotion.] Our new dishwasher looks great & works great. The noise level is extremely low & it truly is fingerprint proof. It matches our kitchen & other appliances perfectly. Because we put our flat wear on the third rack, there's more room on the bottom rack for dishes.
Samsung does it again! Great Diswasher Great Value
I am very pleased with my new dishwasher. It has several useful cycles. It’s is surprisingly quiet. The racks ar perfect the top rack is deep enough to for items I could only foot on the bottom rack with my last dishwasher e.g., Air Fryer Basket. Bonus extra top rack for silverware and other utensils. It cleans and drys everything perfect, and the door pops open when the cycle completes to release the steam assist in drying. Finally it connects to my Samsung Smart Things. I love a Smart House.
Great dishwasher! Very quiet!
[This review was collected as part of a promotion.] I've been really enjoying this washer! I didn't realize just how loud my old dishwasher was until this one arrived. It's so quiet that I forgot it was running and then mistook what little sound I heard for leaking water. I was really impressed when I realized that it was just THAT quiet. There is a model that has a lower decibel rating but I'm very satisfied with mine. As far as the third rack is concerned? I think I'd be happier without it. I'd rather have the additional headroom. I haven't gotten around to seeing if it's removable. The dishes generally come clean and they're always completely dry by the time I empty it. I really appreciate that it opens itself to vent steam. Everything else seems to be very straight forward and works without a hitch, including being able to program it with my phone and getting alerts to my phone and tv when the cycle is complete
Quiet, Spacious, and Seriously Impressive: Samsung
[This review was collected as part of a promotion.] We’re huge fans of Samsung, and this dishwasher truly hits the mark. It delivers consistently clean results, operates at impressively low noise (you barely notice it running), and offers plenty of capacity for everyday loads. The drying performance is nearly squeaky-clean—everything comes out looking great and drying very well. Overall, we’ve had no complaints at all. Just smooth, happy dishwashing every time.
Delivery Unacceptable
Had a terrible experience with delivery. I will never buy anything that is associated with that delivery company (RXO). First, they were a day late and then gave me a 12 hr delivery window (8am to 8pm) instead of 3 or 4 hrs. They must have told Sam’s they delivered it at 10:36am per Sam’s site. They finally showed up a few minutes prior to 5pm. When they showed up the two were arguing. Only one lifted it off the truck (by hand) and brought it into my house. He immediately said he couldn’t install it and left. He didn’t unpack it, nor did he uninstall my old one and of course didn’t take it to dispose of it. I was left to have someone install it and haul my old one away. The installation was straight forward and did not require any copper work like the delivery guy said. Only had to unscrew the previous connection and screw on the hose that came with the dishwasher. See picture below. Only issue I had with the unit is the kickplate was bent (see picture below), probable from only one guy lifting it off the delivery truck.
Hello KenC,<br /><br />We listen closely when details like these are shared, and we recognize your effort in getting everything set up.<br /><br />Since both the delivery and installation were arranged through Sam’s Club, they’re in the best position to review what happened and address the delivery and handling concerns. You can reach Sam’s Club at 1‑888‑746‑7726 for further assistance.<br /><br />Samsung truly values your business.<br /><br />Pope <br />Samsung Care
I do not recommend at all
I should have listened to the other reviews. This was a horrible experience. I will NEVER order an appliance from Sam's Club again. The delivery people lied and said I refused installation. They told me the install was not on their order. We had to call Sams to get the install scheduled. They made us call Samsung. Samsung was horrible to work with. We had to callthem three times. Finally got an installation date through an email. No delivery window. It took almost a month to grt this dishwasher in and working. I will never do this again to save maybe a hundred bucks.
Dear Valued Sam's Club Client,  <br /> <br />To better assist you with the logistics and installation process you experienced, please contact our Sam's Club Customer Service Department at 1-800-749-5367. Their hours of operation are listed below:<br /><br />Phone Hours:<br /><br />Monday–Friday: 8:00 AM – 11:00 PM<br />Saturday: 9:00 AM – 9:00 PM<br />Sunday: 12:00 PM – 7:00 PM<br /><br />They can promptly address your specific concern or connect you with your local store.<br /> <br />Leo
Horrible Install Experience! Dishwasher is just ok
I have NEVER experienced such poor service ever in the past 50 years. First deliver, delivery guy brings the dishwasher but says he cannot install because he is not certified to do so. Leaves with unit. One week later, the second person arrives and says he cannot cannot install-no experience and training-left the dishwasher in my living room 2 WEEKS BEFORE CHRISTMAS! and there it had to stay. Seriously, how do you entertain for Christmas with all of the beautiful decorations and a dishwasher in the middle of the living room? Third person came with no tools and no parts. Removed the old dishwasher and he and a partner dragged it out and LEFT IT IN THE MIDDLE OF MY DRIVEWAY! He, too, was not qualified and came with no tools. None of our guests could park in our driveway. Fourth service person came and spoke no English and we communicated via his translation app on his phone. He could not install because he brought the "installation kit" which included no screws, no clamps, -nothing. He DID bring a hose, however it was a hose to an ice maker for a refrigerator! That installation went badly as well. FIFTH time we were scheduled my husband and I changed our schedule to accommodate the service appointment. NO PERSON FROM THE DELIVERY and INSTALLATION TEAM CAME. They had marked delivery as done and installed and never showed up. My brother BOUGHT all the parts he needed to install including screws, bolts, and hoses, and installed the new one. We did call Samsung with questions we had and the woman who answered could only point us to the installation book (which we did not receive with the dishwasher-just like we never received the installation kit with it either!) She emailed the PDF to us which we had to print ourselves. It was a huge number of pages (I don't remember the number off hand). Absolutely horrible. We have used it a few times and it seems to work as it should. Would not buy any appliance from Sam's again. I spent HOURS arguing on the phone with people over a period of about 5 weeks. Truly a horrible experience.
Dear Valued Sam's Club Client,<br /><br />We understand that your dishwasher's delivery and installation experience was not ideal. To better assist you, don't hesitate to contact our Sam's Club Customer Service department at (800) 749-5367. Call Monday to Friday between 8:00 am and 11:00 pm (ET), Saturday from 9:00 am to 9:00 pm, and Sunday from 12:00 pm to 7:00 pm EST. They can answer your question or transfer you to your local store to give feedback about your overall experience and address any other concerns you might have.<br /><br />Have a great day.<br /><br />-John
Bad service
Dishwasher seems okay, but terrible installation service. First the installer asked me where the water line goes. Then installed the machine with the front sticking out and not stable. When I confronted, he tried to tell me that it needs to be like this because the machine locks during operation and I will not be able to turn off. I have never heard such thing so we tested at this was not correct of course, you can just open the door and it stops. He kept saying this is the best he can do, my cabinet is wrong, the installation kit is not enough, etc. so I said I will fix it myself and he left. Upon inspection, it turned out he put the screw in the wrong hole of the braces so he was not able to push the dishwasher back. He also snapped off the head of the first screw and put another one right next to it. He used some old screws I left on the countertop. Caused some damage to the cabinet too and told me I should go to HD to buy putty... The worst part: as I did not trust him at this point, I checked the electrical connection and turns out he installed the power cable without the connector so it was already sticking out of the box and could have disconnected. This is a shock hazard and a serious violation! I reported this to the company but they only offered a call back. Letting amateurs install appliances is a crime. He also took the connector and the rest of the screws so I have to somehow remove the snapped off screw and go buy a cable connector. I told the person on the phone to bring these back to me ASAP but he just said he will try to get in touch with the local facility and they will not pay for it if I buy one. I usually do installations myself but this time I had a lot on my mind so I thought once I paid for it, why not save some time and work. Now I know, thanks! Please, change delivery service before you kill someone.



+1 image
Hi Istvan,<br /><br />Proper and safe installation matters, and we’re grateful that you shared these details to help us understand your experience.<br /><br />Because the installation and service coordination you described were handled through the retailer, the best next step is to work directly with Sam’s Club so they can review the installer’s work, address any follow-up needs, and handle items related to the installation service.<br /><br />You can reach Sam’s Club Customer Support at 1-888-746-7726.<br /><br />If you ever need to reach out to Samsung, please include this reference number (1152347321).<br /> <br />We value your business.<br /> <br />Geraldine<br />Samsung Care
Only issues
Have had only issues with Samsung devices. With in two years of buying this the dishwasher rack coating is deteriorating/peeling, exposing the metal underneath and causing extensive rust and corrosion on the rack tines. This shouldn’t happen especially after only having it a short time.
Hi, We hear your feedback regarding your dishwasher's rack condition, and we'd like to review this further and explore available options for you. For immediate assistance, please contact us through any of the channels listed below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Geraldine Samsung Care







