Customer reviews for Samsung Top Control Dishwasher with AutoRelease Dry forMember photos









+229 images
Overall excellence
[This review was collected as part of a promotion.] Love my samsung dishwasher. It's very quiet, user friendly, washes and dries dishes so well. Love the extra utensils shelf. Not having enough space in the utensils bucket has always been an issue with every dishwasher I have ever owned. The ability to move a rack higher or lower to accommodate taller dishes is a plus. Connecting to wifi was very easy through the app and the Jets clean dishes every time. I never have to rehash anything.
Super Quiet & Looks Awesome
[This review was collected as part of a promotion.] This dishwasher is seriously impressive. First off, it looks amazing—really clean and modern with the white glass finish. It's also super quiet, which I didn't realize would make such a difference. I can run it while watching TV and not even notice it's on. The StormWash feature is legit—my dishes come out sparkling even when I don't rinse them first. I also love that the door pops open at the end to help with drying. Setup was easy, and it connects to my smart home stuff without any hassle. Definitely happy with this purchase!
Great Machine
[This review was collected as part of a promotion.] The Machine is amazing blows my last machine out the water (literally!) The clean is unmatched squeaky-clean dishes every time. I waited a few weeks so I could give a fair and honest review, and I must say I am impressed. I love all things smart, so this fits right into my smart home. I also have al Samsung devices and appliances its great seeing everything working on my phones Smart Things App. Its super quiet as well, which really helps in my open living space. and it holds all my dishes with ease as it has multiple load options. This is by far the best Dishwasher I have ever owned.
Great Dishwasher
[This review was collected as part of a promotion.] The dishwasher is great. I would buy again. The only issue is that it doesn't dry as well as the dishwashers of old.
Great product except no clean indicator
Our only complaint is the lack of a clean indicator light that so many other dishwashers have. When the cycle completes, it beeps and opens, which is awesome, but how do you know it is clean? Other dishwashers have a very helpful light that goes out after you empty the dishwasher and close the door. Did your design team assumed that someone is standing there and sees it happen, is the same person who started the cycle (not valid in a large household) and does not wait for it to cool before putting things away and has perfect memory? This is a huge miss for Samsung, very disappointed. We are now taping a "clean" sign on the door handle when we start a load and remove it when we finish emptying it. This works but is not a good consumer experience when an industry standard was seemingly just not included for some reason. Otherwise, great product so far!
Don't purchase
This dishwasher does not dry, doesn't have the capability of drying like the other glass face bespoke that I had previously. it opens to dry, so I have to dry my dishes after they're washed! It completely confounds me how you have all this technology, but I still have to hand dry my dishes to put them away or let them sit for a couple days! Who in the world even thought that that was a good idea… OK so the stainless still doesn't get fingerprints what does that matter when I'm too busy drying my dishes all the time I barely see the front, cause I have to keep my dishwasher open. Just absolutely ridiculous. I loved the one I had previously but unfortunately after just a year of buying the bespoke glass front for 700+ dollars it just stopped working. This is completely disheartening in every way.
We care about improving your dishwasher's performance, Ayainna27. Let us help you out. To address your concerns with your dishwasher. Please click the link and the hyperlinks and watch the embedded video (if available) for tips. Samsung dishwasher does not dry dishes: https://www.samsung.com/us/support/troubleshooting/TSG01001910/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151825561 so our team can pull up your information when you message us. Have a great day. -John
Bad service
Dishwasher seems okay, but terrible installation service. First the installer asked me where the water line goes. Then installed the machine with the front sticking out and not stable. When I confronted, he tried to tell me that it needs to be like this because the machine locks during operation and I will not be able to turn off. I have never heard such thing so we tested at this was not correct of course, you can just open the door and it stops. He kept saying this is the best he can do, my cabinet is wrong, the installation kit is not enough, etc. so I said I will fix it myself and he left. Upon inspection, it turned out he put the screw in the wrong hole of the braces so he was not able to push the dishwasher back. He also snapped off the head of the first screw and put another one right next to it. He used some old screws I left on the countertop. Caused some damage to the cabinet too and told me I should go to HD to buy putty... The worst part: as I did not trust him at this point, I checked the electrical connection and turns out he installed the power cable without the connector so it was already sticking out of the box and could have disconnected. This is a shock hazard and a serious violation! I reported this to the company but they only offered a call back. Letting amateurs install appliances is a crime. He also took the connector and the rest of the screws so I have to somehow remove the snapped off screw and go buy a cable connector. I told the person on the phone to bring these back to me ASAP but he just said he will try to get in touch with the local facility and they will not pay for it if I buy one. I usually do installations myself but this time I had a lot on my mind so I thought once I paid for it, why not save some time and work. Now I know, thanks! Please, change delivery service before you kill someone.



+1 image
Hi Istvan,<br /><br />Proper and safe installation matters, and we’re grateful that you shared these details to help us understand your experience.<br /><br />Because the installation and service coordination you described were handled through the retailer, the best next step is to work directly with Sam’s Club so they can review the installer’s work, address any follow-up needs, and handle items related to the installation service.<br /><br />You can reach Sam’s Club Customer Support at 1-888-746-7726.<br /><br />If you ever need to reach out to Samsung, please include this reference number (1152347321).<br /> <br />We value your business.<br /> <br />Geraldine<br />Samsung Care
DO NOT BUY OURS CAME BROKE
DO NOT BUY THIS DISHWASHER. IT CAME BROKE. AND WARRANTY IS AWFUL. WE HAVE BEEN SITTING W A BROKEN USELESS DISHWASHER FOR OVER 3 WEEKS. THE "WARRANTY VENDOR" HAS BEEN A JOKE. FINALLY, GOT AN APPT ... TOOK OFF W9RK, WAITED ALL DAY FOR TECH AND AT 4:15 CALLED TO SAY THEY WERENT COMING. "WARRANTY VENDOR" NOW SAYS ITLL BE ANOTHER WEEK AND THEYLL CALL TO SET SOMETHING UP FOR THE REPAIR. DO NOT BUY SAMSUNG.
Hello Deb from NE, We understand how frustrating it is to receive a new but damaged dishwasher. Let us help get you an appointment. Don't hesitate to contact us using the options listed below, as we are eager to help you in the best way we can 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number (1150613160) to help our team locate your information when you message us. Have a great day. -John
Breaks
Dishwasher itself is not bad but we are having to replace out circuit board after a year and a half. They sent the wrong part to our repairman and we have now waited almost two months for a repair. Our screen on our fridge went out at 13 mos. My previous Samsung products had serious issues early too, but I thought maybe they would be better now. We will never buy Samsung again and I warn everyone I know.
Hello AshT, We can see why long-term dependability and consistent support play an important role when choosing and continuing to use our appliances. When a repair involves part availability or coordination with a service technician, timelines can sometimes be affected by ordering accuracy or shipping constraints. Reviewing the full case allows us to check for any updates, confirm the correct parts are in process, and ensure everything is aligned for completion. Please keep this reference number for your records: 1152552191. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Your trust in Samsung means a great deal to us. Nicole Samsung Care
great features but cheap plastic.
extremely disappointed in my Samsung linear dishwasher. I am on my second one because your control panel box keeps breaking and causes my dishwasher to have no power. I called to ask if that part was revised and of course no one knew. Now what Samsung? the part is not breaking because of misuse. i use it normal and my repair man said how its cheap plastic. i own all Samsung appliances expect my range. revise your parts. also fix your products if you are going to sell warranty's ..that's not professional.
Hi mindy, We know how much you rely on your dishwasher day to day, so it really means a lot that you took the time to share what’s been going on with the control panel, service, and overall support. We’d love to connect with you directly so we can take a closer look at the service history and walk through the options available. You can reach us through any of the channels below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152589684 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care


