We&#39;re so sorry to hear you had this experience with the delivery of our Tide Power PODS &#43; Ultra OXI Laundry Detergent Pacs. We understand it must upsetting. Please contact the Sam&#39;s Club Customer Service team at <br />1-888-746-7726 so they can help and take care of you for the delivery of this item.

Thank you, Red, for contacting Tide. Please know, your happiness is very important to us, that's why our Quality Team reviews all our Tide Power PODS™, making sure they'll work as expected. Power PODS™ are bigger than original PODS™, so you usually need only one or two (for the largest or dirtiest garments) per load. We'd like to learn more about your concern, so we can make sure you get the best results possible. Please, call us with more details when you have an opportunity. We're here daily, and our contact info is below: Monday through Friday: 9AM - 6 PM, ESTSaturday & Sunday: 9 AM -5:30 PM, EST1 (800) 879-8433We look forward to talking with you soon.