Only my second time smoking a brisket and the smoke box paint has completely pealed off, the handle has broken off so I had to super glue it back on. Tried calling manufactured warranty to get replacement but once I called automated message said I was to file a online report so I did but when submitting it was told to call, so that was a fun run around for service. Gas grill has been working good so far, so I guess I have a gas grill only now.

Worst smoker/ grill I've ever owned. After the 3rd/4th use 2 of the burners wouldn't light anymore. The smoker box Ann's skillet side doesn't get to the correct temperature to smoke meats and black coating burnt 1st time we used it so now it's rusting in that area. Will NEVER buy one of these again.

I was a little worried since Sam's didn't have a floor model, but it turns out that we are very happy with the quality and look of the grill. When we opened the box we discovered a dent in the gas/charcoal box. I immediately called the number provided and was pleasantly surprised by their customer service. The agent offered to ship a new piece or give us a free cover. I had ordered a cover a couple of days before and she offered to credit the cost back. We took the free cover and saved $70. It did take about 5 hours to put together; however, everything was so well marked, and the directions were so clear, that it was really easy. So far we are very happy with the performance. We did discover some things that people posted on YouTube that do add to the performance, i.e. lifting the grate for smoking wood so that the fire gets enough air to keep burning. Sam's also had the best price on this item. I found it at various sites for up to $700 and we got it at our local Sam's for $369.

Was very excited to get this grill for Mothers Day. Had it for 3 weeks before the main handle broke off, scratching the hole front of the grill, looks horrible now. Called the company for a replacement, was on hold for 20 minutes. After waiting for 10 days with no response I called them again (on hold for 25 minutes) just to be told that handle is out of stock with no way to tell if/when it will be in stock again. Pretty much this grill is useless to me now with not being able to open the grill. Very disappointed.

I bought this about 2 years ago. it worked great until the main body rusted out. There are NO parts available for this other than the burners which are perfectly fine. We keep ours covered at all times & even scrubbed any rust spots with steel wool & used high heat paint on it to slow the rust. The metal on here is very very cheap however and very thin. If they did this same grill in stainless steal and backed it with a Decent warranty like most quality grills i would rebuy in a heart. Or if they sold replacement parts i would fix this one. The only redeeming part of this grill is the layout and functionality is great. If only the quality were not sooo bad. Like most things if it comes with a 1 year warranty assume after 2 years you will need a new one.

I was beyond elated to receive this grill and the $60 custom cover as a gift from a friend. All functions performed well ... gas grill, charcoal griller, smoker box, gas burner. For ease, I used the gas grill more often than any other function. First, the burner tents on started to fall apart. It appeared as though it was from rust. When the grease tray / cleanout tray started to rust, I was unable to use the gas side at all. I rarely even used the charcoal grill. After using it less than 5 times, the charcoal tray failed completely and disintegrated to the cleanout tray. I was absolutely blown away. So now I am forced to buy another grill after less than 30 total uses. The grill started to rust from the inside out. Strange since that's where the most maintenance was occurring. The cast iron cooking grates for both the gas and charcoal grills are in excellent condition. The wood grate in the smoker box has never been used but is rusted. I was also disappointed by the $60 cover. It took a beating from the TX sun and fell apart in about 13 months. I purchased a cheaper one and it lasted a little longer, but not much.

Just put this together last weekend. Out of the box, the stainless steel handles are rusted. Front panel was all bent up and had a boot mark on it - still in the plastic. Somebody at Smoke Hollow thought it was good enough to put in the plastic bag and sell. Called the 800 number, the message tells you to go online and then hangs up on you. Go online and fill out their form, nobody gets back to you (one week so far). Decided to smoke some ribs today anyway. The lid on the firebox and charcoal grill do not seal. All my smoke (and heat) was pouring out of every crack and crevice - very little made it to the chimney. I couldn't get the heat above 150 degrees (80+ degrees outside and sunny). The LP side was 125 degrees just from the sun - not even turned on. Had to bring the ribs in the house to finish cooking them. Sam's Club - if you're reading this - you need to drop this vendor. They really make you look bad. It's going to be a pain to return it because of the size, but if i have to drag it behind my car - this is going back!!!

We were on the fence about buying this because of the reviews that were left on here, but we did anyways and have no regrets!! It is hard to put together and requires 2 people, but it's so worth it for the price!! Cant wait to cook for the neighborhood July 4th weekend!

This Grill was purchased for my birthday. I was excited to get a grill that offered so much. Gas, searing burner, charcoal, and smoker. As with other reviews it was a pain in the butt to assemble. Once I used it it was great. However after about three to four uses there were problems. Rust starting to form.

I purchased this for my husband as a joint Birthday and Father's Day gift. We searched around for something like this for a long time. Many of them were A LOT more pricer than this. It's a great buy for the money...so far we've only used the propane, but look forward to using the other options soon! I am about the purchase the cover right now, but I'm sure if taken good care of, this grill will last us a while! It took my husband and his brother a few hours to put together, but the overall stability is awesome! We've moved it from our garage to our backyard several times (bc we didn't have a cover and didn't want to leave it in the rain) with no problems!