I have had this grill for 2 yrs. part that holds charcoal is burnt up. can not replacement parts;

The sear burner is what sold me.

Mine lasted 3 years before rust made it unusable. It was versatile- gas, charcoal, smoking, but didn't do any of that particularly well.

I bought this grill for my husband 2 years ago. It has rust so bad the grates won't even stay up. I do not recommend buy this grill. You can not even buy the replacement parts because it is the main part of grill.

I purchased this grill and cover last year. It has sat on my deck with the cover on since then. The cover is now torn in several places and is denigrating and extremely faded.

We purchased this grill on 5-4-20. On 5-6-20 we went to assemble it and the side of the main part was bent inwards. We loaded it back into the van, returned to the store and exchanged it for another one. Luckily, we checked the 2nd one we purchased before leaving the parking lot (it took 5-10 minutes to open and unload enough to see it). The new one was bent in as well, but on a different side. Returned completely and will not buy this brand again! Very disappointed!

I bought the. Embers Mark Hybrid gas and charcoal grill. Loved it until I walked into Sam's and saw the Smoke Hollow 4-1 Combo Gas & Charcoal grill. I was upset. But, I put the old grill on the church network, someone bought it, and I headed directly to Sam's. I loved the Members Mark version, this is even better. Heat control, clean up, cooking everything from crab legs and salmon to ribs and streaks on the charcoal side and keeping things warm on the gas side (I prefer CHARCOAL!). I recommend the cover to keep moisture out and to season the grates after cleanup. Great Grill!

Bought this for my son-in-law--easy to put together, doesn't take up too much room, and all the different ways to cook contribute to most excellent ribs, brats, corn, and other tasty foods. Son-in-law cooks, I enjoy the food--no downside! I would suggest purchasing the cover that fits this BBQ if it's going to be out in the weather (I bought this at Sam's also).

My wife bought this today and the very first step the holes on the drip pan don't line up with the body. Didn't want to bother drilling holes since others were having same issues. Went to return back and 2 other grills were being returned. Go figure!

I bought this grill in August. Out of the box there were several parts that were damaged. I contacted customer service and they took my information, I sent them pictures, model and serial #'s ect... and said they would ship the replacement parts out to me. They sent me the wrong parts. I contacted them again, again submitted pictures and all other relivant information. They sent me the wrong parts AGAIN! It is now October. I attempted to contact their costomer service to talk to someone again, and they no longer do costomer service over the phone. I filled out the form online, but will not be holding my breath expecting to get satisfactory results. I WILL NEVER BUY ANOTHER SMOKE-HOLLOW PRODUCT AS LONG AS I LIVE!