Hello, Thank you for taking the time to leave a review. We’re heartbroken to hear about the issue you encountered, especially after only one year of use. We understand how disappointing it is when a product you’ve invested in doesn’t hold up the way you expected, especially with an appliance designed for outdoor enjoyment. While our outdoor appliances are engineered to withstand outdoor elements, they should still be protected from direct exposure to rain or moisture to prevent internal damage. When you get a moment, please reach out to our support team here: https://support.sharkninja.com/contact-us for further assistance. Kind Regards, Ninja Kitchen

Hi Jon, Thank you for taking the time to share your experience with us, and we’re truly so sorry to hear about the issues with your oven’s LCD screen. Losing essential functionality after two years of moderate use is incredibly disappointing, particularly when you enjoyed the product while it was working well. We completely understand how frustrating it must feel to be unable to adjust the temperature or cook time, and to face this kind of limitation once the warranty has passed. We’re glad to hear our team was quick and pleasant in their responses, and we genuinely appreciate your feedback about the experience. Your input is important to us, and it helps us continue improving both our products and our support. Kind Regards, Ninja Kitchen.

Hello there, Thank you for taking the time to leave a review. This isn’t the experience we want our customers to have, and we sincerely apologize for the difficulties you've had with both of your Woodfire Ovens. Based on our records, your case has been addressed by our support team. If you need any further assistance, please feel free to reach out through our support page: https://support.sharkninja.com/contact-us. Thank you for your patience and understanding as we work to make things right. Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the membrane buttons on your Ninja Woodfire stopped working and that this happened outside of the warranty window. We understand how frustrating and disappointing this must be, especially when it was one of your favorite products. We appreciate you bringing this to our attention, and we will be sure to share your experience with our team. If you’d like to provide any additional feedback or if there’s anything more we can do to help, we’d love to hear from you. Please feel free to reach out to our Customer Care team at: https://support.sharkninja.com/contact-us Kind regards Ninja Kitchen

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Woodfire oven. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135.Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your experience with us. We’re so sorry to hear about the issues you’ve had with the seal and buttons on previous units. It must have been frustrating to deal with those problems after being excited about your purchase. We truly appreciate you acknowledging the support you received and your thoughtful approach to using the product moving forward. Your feedback is incredibly valuable and helps us improve both our product design and durability. Kind Regards, Ninja Kitchen US.

Hi Tim, Thank you for taking the time to leave a review. We’re saddened to hear that you’re unable to adjust the cook time and temperature on your Ninja. We know how disappointing this is, and we really appreciate your patience while we work through this together. Thank you for sharing your experience with us. Your feedback matters, and we’ll make sure it reaches the right teams. Although the unit is outside of warranty, we still want to help. Since troubleshooting hasn’t resolved the issue and there isn’t a reset button available, the most effective solution is to replace the base. As you purchased the extended warranty, we recommend reaching out through that option to get a replacement as quickly as possible. If you need any further assistance or have additional questions, please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen NA.