Hi there, Thank you for sharing your experience with us. We’re so sorry to hear about the issues you’ve had with the seal and buttons on previous units. It must have been frustrating to deal with those problems after being excited about your purchase. We truly appreciate you acknowledging the support you received and your thoughtful approach to using the product moving forward. Your feedback is incredibly valuable and helps us improve both our product design and durability. Kind Regards, Ninja Kitchen US.

Hi Tim, Thank you for taking the time to leave a review. We’re saddened to hear that you’re unable to adjust the cook time and temperature on your Ninja. We know how disappointing this is, and we really appreciate your patience while we work through this together. Thank you for sharing your experience with us. Your feedback matters, and we’ll make sure it reaches the right teams. Although the unit is outside of warranty, we still want to help. Since troubleshooting hasn’t resolved the issue and there isn’t a reset button available, the most effective solution is to replace the base. As you purchased the extended warranty, we recommend reaching out through that option to get a replacement as quickly as possible. If you need any further assistance or have additional questions, please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen NA.

Hi there, Thank you for your review. We’re so sorry to hear this has been your experience. After relying on your oven for years, it must be incredibly frustrating to have it stop working and only start occasionally. We completely understand how disappointing this is. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us so we can look into this and do everything we can to help. Kind Regards, Ninja Kitchen US.

Hi Douglas, Thank you for taking the time to leave your feedback. We’re truly sorry to hear about the issue you’re experiencing and understand how concerning and frustrating it can be when your unit suddenly becomes unresponsive. Please know that this is not the experience we want for our customers. We appreciate you bringing this to our attention, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here: https://support.sharkninja.com/article/OO100-Series-Ninja-Woodfire-8-in-1-Outdoor-Oven-Troubleshooting-Guide If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further and explore next steps with you. Kind regards, Ninja Kitchen US