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Customer reviews for Hamilton Beach 10 cu. ft. Upright Freezer for
Hamilton Beach 10 cu. ft. Upright Freezer
2.6 out of 5 stars
stars
22 ratings22 reviews
  1. 5 stars18% (4)
  2. 4 stars14% (3)
  3. 3 stars18% (4)
  4. 2 stars9% (2)
  5. 1 star41% (9)
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Showing 1-10 of 22 reviews
May 18, 2026
James
4 out of 5 stars
4 out of 5 stars review

it's a garage freezer

metal shelves are nice, and door seals tightly. got to temperature overnight; we'll see how it holds up

Helpful?3TQIT36V7KJW13608708913
reply from Curtis International Ltd.

Hello James, thank you for your feedback! We’re glad to hear you’re enjoying your Hamilton Beach 10 cu. ft. Upright Freezer and appreciate you taking the time to share your experience.

Jun 4, 2026
Oscar
3 out of 5 stars
3 out of 5 stars review

The quality isn't there. I received the freezer well package. But unfortunately, the leveling legs for the front were two different sizes. One was bigger than the other. So leaving it was fun. But I took my old upright out and right before the scrapers came I reused my 2 old leveling feet. As for the build quality all the plastics trim pieces insdie the freezer dont line up and pop out as soon as you fix one side. My 15 year old upright from sams was made better then this one. Amazing how cheaply made this one is for the price.

Helpful?3TQIT36V7KJW13608708913
reply from Curtis International Ltd.

Hello Oscar, thank you for your feedback. We’re sorry the Hamilton Beach 10 cu. ft. Upright Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2@curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.

May 7, 2026
anonymous
3 out of 5 stars
3 out of 5 stars review

Arrived damaged twice

I purchased this upright freezer and, unfortunately, the original order arrived damaged with a noticeable dent. I returned it and reordered the same freezer, but the replacement also arrived with a dent in the door. Thankfully, the second dent was much smaller and less significant than the first one, so I decided to keep it. Other than the cosmetic damage, the freezer itself works well and performs as expected. It cools properly, has a good amount of storage space, and runs quietly. I just wish there had been better quality control and handling during shipping.

Helpful?3TQIT36V7KJW13608708913
reply from Curtis International Ltd.

Hello anonymous, we’re sorry to hear your Hamilton Beach 10 cu. ft. Upright Freezer arrived damaged. Please contact our support team so we can review the issue and assist with next steps. You can reach us at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Jul 2, 2026
ELIZABETH
2 out of 5 stars
2 out of 5 stars review

we bought this freezer a few years ago it no longer works it kept making ice on the door even if door was completely close. the top shelf was always full of ice. we would have to unplug and clean it every couple of months so we could get rid of the ice built up. DONT RECOMEND THIS FREEZER.

Helpful?3TQIT36V7KJW13608708913
reply from Curtis International Ltd.

Hello ELIZABETH, thank you for your feedback. We’re sorry the Hamilton Beach 10 cu. ft. Upright Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2@curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.

Apr 11, 2026
Donna
1 out of 5 stars
1 out of 5 stars review

Junk Freezer

This freezer is junk. Don't waste your money. Mine stopped working after only 5 months. I never moved it or abused it in any way it just quit working.

Helpful?3TQIT36V7KJW13608708913
reply from Curtis International Ltd.

Hello Donna, we’re sorry to hear about the issue with your Hamilton Beach 10 cu. ft. Upright Freezer. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Aug 8, 2026
Gus
1 out of 5 stars
1 out of 5 stars review

Incredibly poor quality

This product is extremely unreliable. It lasted no longer than a year and a couple of months before it suddenly stopped working, I had to find another freezer last second before all of the perishables inside went bad. Save yourself the hassle, DO NOT BUY.

Helpful?3TQIT36V7KJW13608708913
Aug 5, 2026
LISA
1 out of 5 stars
1 out of 5 stars review

Unsafe/ bad customer service

I bought it in December and in early July it started not working right. Contacted customer support. I am still fighting with them. Now they just stopped responding! The freezer is overheating. I am afraid it is a fire hazard. Do not buy!

Helpful?3TQIT36V7KJW13608708913
Jun 8, 2026
John
1 out of 5 stars
1 out of 5 stars review

Short Lived

This item was given as a wedding gift. We just received a phone call from the recipient that the freezer has failed and all foods inside were lost. The husband is a hunter and had numerous wild game and other foods stored inside the freezer. This is a great loss for a freezer to have failed within only 6 months. How can we handle this situation? Please provide feedback. Photo won't upload.

Helpful?3TQIT36V7KJW13608708913
reply from Curtis International Ltd.

Hello John, we’re sorry to hear about the issue with your Hamilton Beach 10 cu. ft. Upright Freezer . This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Jun 5, 2026
Sharon
1 out of 5 stars
1 out of 5 stars review

Doubt it is 10 cu ft freezer

We got this freezer today. Delivered laying down and packing was all ripped. Had to leave sit to see if was going to run. Took nearly 5 hours to start freezing. We emptied a 7 cu ft chest with plenty of room into this 10 cu ft and I had to jam it in so there's no way this is a 10 cu ft. Also its advertised as being stainless steel, and its not just plain old white. Doubt its going to hold up so I do not recommend

Helpful?3TQIT36V7KJW13608708913
reply from Curtis International Ltd.

Hello Sharon, thank you for your feedback. We’re sorry the Hamilton Beach 10 cu. ft. Upright Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2@curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.

Jul 3, 2026
TINA
1 out of 5 stars
1 out of 5 stars review

worst freezer ever it didnt last 4 months. lost $800 of meat. customer service at hamilton does nothing and doesnt even say sorry. sams club will refund though dont buy Hamilton beach products

Helpful?3TQIT36V7KJW13608708913
reply from Curtis International Ltd.

Hello TINA, we’re sorry to hear about the issue with your Hamilton Beach 10 cu. ft. Upright Freezer. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.