Greetings! We understand how frustrating it feels when a newly purchased product does not respond as expected, especially after paying for installation and being asked to uninstall and reinstall it again for service, and then facing an unresponsive touchscreen along with a several day wait for service that can feel exhausting and disappointing. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG When you message us, please provide us with this reference number 1151591918 to help our team pull up your information. Leo

Hi Howard, We acknowledge the time you took to share your review of your Samsung microwave, and we value the details you provided about the feature and touch panel. If the touch panel is not responding consistently, we recommend checking for factors such as moisture, residue, or enabled child lock settings, as these can prevent buttons from reacting as expected. The guide below walks through the steps to help restore normal button response. You can explore the full guide here: Samsung microwave control panel does not respond: https://www.samsung.com/us/support/troubleshoot/TSG10007191/ If the issue persists after completing the steps, please feel free to reach out to us through any of the following channels: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When you contact us, having your reference number (1152250830) ready will help us support you more quickly. We appreciate hearing from you and truly value your business. Glaiza Samsung Care