We strive to assist you at any time, JBMcQueen. We want more information about what's happening with your microwave so we can provide the assistance you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151916733 so our team can pull up your information when you message us. Have a great day. -John

Greetings, We know the importance of each component of our appliances. Let us assist you. To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung microwave at (800) 627-4368. They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase. Thank you for choosing Samsung and have a great day! ^Rainly

Hi PatM, We understand the concern regarding the steam buildup when using the unit. Based on the cuisine, cooking or defrosting could produce steam or water. This isn't an oven malfunction. Wipe with a soft cloth if steam accumulates inside or outside the oven door. Steam can accumulate when you operate the oven when humidity is high and in no way indicates microwave leakage. For additional details, please see the link and read through the article. Condensation forms on the microwave door https://www.samsung.com/us/support/troubleshooting/TSG01110250/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148636846) to help our team gather your information. Have a great day. ^Charles