Hi Dalton, We appreciate the time you took to let us know about your dishwasher concerns. Let us provide the details you need. Here is a guide to help you with the dishwasher rack that does not stay when loaded. Please turn to page 51 (Has a bent upper rack after dishes are loaded) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf As for the leaking and poor cleaning performance, kindly refer to the links below. Kindly select the option that best describes your experience. Please note that there are hyperlinks you can click, which will give you additional information. Samsung dishwasher is leaking or has a leakage error code: https://www.samsung.com/us/support/troubleshooting/TSG01001021/ Dishwasher cycle ends before dishes are clean: https://www.samsung.com/us/support/troubleshoot/TSG10000118/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151349773) when you message us so our team can retrieve your information. Thank you. -Kimberly

WilGrantly, we aim to ensure your dishwasher operates at its best. Let's get this taken care of. Here is a guide to assist you if your dishwasher is noisy. Please play each sound and pick the sound that matches the noise you hear from your dishwasher. Kindly click on the embedded word and watch the video if prompted. Samsung dishwasher is noisy https://www.samsung.com/us/support/troubleshooting/TSG01002056/ Please refer to your user manual for tips and tricks on loading your dishwasher. Turn to pages 17-20, "Loading dishes." User Manual https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150939638) to help our team pull up your information. Have a great day. ^Camille

We want to inquire further about your experience with the dishwasher and are here to assist you as soon as possible, Ellen.<br /><br />You can contact our Support Team via the link below to speak with a live representative for additional assistance with your unit.<br /><br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us <br />4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) <br /><br />Thank you.<br /><br />-Angelica