Hi Iyad,<br /><br />Your point of view brings attention to expectations around careful handling and reliable installation during delivery.<br /><br />When delivery and installation are arranged through the retailer, those services are managed by that retailer. Sam’s Club can review the delivery visit and guide next steps related to the installation and surrounding area.<br /><br />You can contact Sam’s Club at 1‑888‑746‑7726 for help with their delivery and installation services.<br /><br />If you ever need to reach out to Samsung, please include this reference number: 1152426841.<br /><br />We appreciate hearing from you, and Samsung truly values your business.<br /><br />Nicole <br />Samsung Care

Hello, We know that dealing with a dishwasher showing an error code, and a damaged locking mechanism can be disappointing. We're here to help. SC means "Drain error". Below is a troubleshooting link detailing the dishwasher error codes. Select "SC/SE" for the suggested troubleshooting steps. You may also check the attached hyperlink for other helpful tips when the dishwasher can't drain. Samsung dishwasher is displaying an error code: https://www.samsung.com/us/support/troubleshooting/TSG01002074/ For further assistance with the locking mechanism, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148057119) to help our team pull up your information when you message us. Thank you. -Angelica

Hi Vinny S, It sounds like the door of your AutoRelease Smart Dishwasher is opening more than expected after the cycle finishes. It’s great to hear that you're otherwise happy with its performance! To help with the door opening too far, here are a few things you can try: 1. Inspect the Hinges and Springs: Take a look at the door’s hinges and springs. If the springs are too tight or the hinges aren't properly aligned, the door might swing too far open. You could check if there's any adjustment needed or if the components are functioning as they should. 2. Ensure the Dishwasher is Level: If the dishwasher isn't perfectly level, it can affect how the door behaves after a cycle. Using a level to ensure it's sitting properly might help the door open as expected. Level your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00080768/ If you confirm that the unit is leveled and the door springs along with the hinges are undamaged then service is the next step. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147893039 to help our team pull up your information. Leo

Greetings, We know how important it is to have a fully functional dishwasher. Let us help. Here is a link for troubleshooting steps for your dishwasher that is not drying; kindly click the embedded words. Samsung dishwasher does not dry dishes. https://www.samsung.com/us/support/troubleshooting/TSG01001910/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148843246) to help our team pull up your information when you message us. Thank you. -Ricardo