M Susan, we know how much peace of mind the dishwasher can bring to a household. Let's get this taken care of. Below is a guide to help you troubleshoot if your dishwasher has stopped working. Please click on the embedded word. Samsung dishwasher does not start or fill with water https://www.samsung.com/us/support/troubleshooting/TSG01000965/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151665455) to help our team pull up your information. Have a great day. ^Camille

Hi Missy, We understand your disappointment with your dishwasher experience. Let us help. Here is a link to the user manual; kindly go to pages 50, 17, and 22 to help you with the issues of your dishwasher. User manual. https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151772938) to help our team pull up your information when you message us. Thank you. -Ricardo

Hi Dalton, We appreciate the time you took to let us know about your dishwasher concerns. Let us provide the details you need. Here is a guide to help you with the dishwasher rack that does not stay when loaded. Please turn to page 51 (Has a bent upper rack after dishes are loaded) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf As for the leaking and poor cleaning performance, kindly refer to the links below. Kindly select the option that best describes your experience. Please note that there are hyperlinks you can click, which will give you additional information. Samsung dishwasher is leaking or has a leakage error code: https://www.samsung.com/us/support/troubleshooting/TSG01001021/ Dishwasher cycle ends before dishes are clean: https://www.samsung.com/us/support/troubleshoot/TSG10000118/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151349773) when you message us so our team can retrieve your information. Thank you. -Kimberly