Customer reviews for Enbrighten Seasons LED Color-Changing Café Lights, 36ft. 18 Bulbs forMember photos
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not worth the $
I bought 6 sets in May of 2018 and they never worked great but I kept them up and kept fighting with them. Says you can link strands together but when we did this they never worked in sync. One set would change color and the other set would not so I always just left them white. Paid extra for the color changing so that was definitely not worth it. Finally took them down this past summer 2020 as some of the sets were not working at all. $80 lights should last for more than 2 summers. I spent over $500 to have these lights and three sets are going in the trash. Big bummer.
Hello Valued Customer, thank you for providing your feedback and letting us know about the issue. This is certainly something that we did not expect to occur, and we are sorry for the inconvenience. Our Enbrighten Cafe lights are backed by a lifetime warranty, so you are still able to call and get help. <br /><br />We are committed to making this right and we hope that you will give us an opportunity to discuss your unsatisfactory experience with our product. Please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 595285, so that we can resolve your issue promptly. Thank you and have a great day!
Lights not responding to remote
I bought these lights in the spring of 2018. I have enjoyed them but recently the control will not turn the lights off and on. When I try to change the colors it just runs through all the color options and ends back on the last one used. Can anyone help me? I love my lights and changing the colors for each season. Thank you! Sueann Burns Bostic , NC
Outstanding lights
We purchased 7 strings of these lights two years ago when I returned from Afghanistan to brighten up our home and pool area. The color change option allows for different seasons and all of our neighbors comment how beautiful they are. Unfortunately, one of our strings went out today and luckily had one more box left and need to order more. I thought they would last longer, but still love the look.
Look great but stopped working
I have had these for a few months now. They worked great at first and then they just stopped working. The remote doesn’t turn them on anymore. Periodically they will turn on, but lately it’s rare. I am a technical person by profession, so I have tried all of the normal troubleshooting options I could think of with the batteries, remote, outlet, breaker, and so on. Nothing is working. These are too expensive to break within months. Ours are in our screened and covered patio, very well protected, and there isn’t any reasonable explanation for these lights to not work anymore.
Hi TJ, thank you for your feedback. We are sorry to hear that your Enbrighten Seasons LED Café Lights stopped working. Our focus is to provide our customers with high-quality products every time, and we regret that we missed the mark. We are committed to making this right and would love the opportunity to work with you directly to resolve the issue immediately.<br /><br />At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday through Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 490712, so that we can resolve your issue promptly. Thank you.
Pergola lights, bought twice, Stopped working
First set I bot with warranty fortunately, was in Oct 2017, hung on pergola and rarely used. Stopped working in Aug 2018. Returned for full exchange. Received another New case again with warranty. This time lasted 2 months. Says for outdoor use but it rains a lot in florida. I suspect they are not waterproof. Only plausible explanation since were hung and never moved; plugged in GFCI outlet as recommended. Worthless.
Hello Valued Customer, please accept our sincerest apology for this unfortunate experience you had with our Enbrighten LED Café Lights. We understand how frustrating it can be for one to not get the best result out of a product. Our Café Lights are commercial grade and are UL-rated for year-round permanent outdoor installations. As the manufacturer, we strive to provide complete customer satisfaction for people like yourself that purchase our products. We are committed to making this right and would love the opportunity to work with you directly to resolve the issue immediately.At your earliest convenience, please give us call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 389110, so that we can resolve your issue promptly. If you’d prefer to email, our contact is bz@byjasco.com and please include your personal ticket number (389110) in the subject line. We look forward to assisting you in resolving this issue.
Great until they wont turn on.
We bought 3 sets of these lights to put around our pool. They worked great and my wife liked that you could change colors i.e. red, white and blue on Fourth of July. We went out the other day after opening the pool and one of the sets will not turn on. This would be easy to handle if not for the fact this is only the beginning of the third season with them. We do like them it’s just disheartening for them to stop working after such a short time.
Elated and then Disappointed
I bought 8 sets total. One (1) placed on gazebo and five (5) linked down the fence. All six (6) worked well with one remote for two evenings. Today one of the strands linked together on the fence quit responding to the remote to turn off or color change. I've tried unplugging all, in an attempt to reset. No luck, one set will not respond to the remote and stays in it's own little world flashing colors. All other sets in the link can turn off and this set just keeps flashing. Is there a simple fix or have I gotten a faulty set of lights. I am reluctant to get the eighth (8th) set out of the box, that's a lot of money invested to not last any longer than 2 days.. Thanks Rick
Hi Rick, thank you for your feedback. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, our mission is to provide complete customer satisfaction and quality products that deliver the expected performance. <br /><br />Our Café lights undergo quality and performance testing during production before going to the market. From your description, for the strand to only last for 2 days is very unusual. We would love to work with you directly to resolve the issue as soon as possible, so you can enjoy our products to their full potential. Please contact our Support team at 1-800-654-8483, press option 4 and provide them with your personal ticket # 335162. You can also email us at bz@byjasco.com and include your personal ticket number in the subject line. We look forward to hearing from you soon.
Lights look great until they quit working
I bought 2 strands of these as a Father's Day present last June. Went to turn them on when good weather rolled around and one of the strands no longer works after a year. I can't find where there is a fuse or anything to replace and Sam's Club no longer has any more in stock, so I'm stuck with one set of lights that works connected to one strand that doesn't.
Hi Lara, thank you for your review. We apologize for this inconvenience. As the manufacturer, we strive to provide our customers with high-quality products every time. We are committed to making this right and would love the opportunity to work with you directly to resolve the issue, as quickly as possible. When you have an opportunity, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 535055, so that we can resolve your issue promptly. We look forward to assisting you in resolving this issue.
Were great... until they malfunctioned
I purchased 2 sets of these lights in July of 2019. Just this month one string started to malfunction, change colors rapidly, not respond to the remotes (even with new batteries and unplugging the lights in hope to reset). Within the week the second set of lights did the same. They will not stay on the setting I choose which is normally just white light unless I want to match a holiday, will not turn off or on with the remote, They just rapidly flash colors, turn off and on by themselves, and do not respond to their remotes.
Nice lights but suddenly stopped working
I’ve had these lights for a few months now. They were working great until one day they just stopped working. The lights blink through all the colors on their own. The remote doesn’t work so I can’t change the color of the lights or turn them off unless I unplug them.
Hi Josefina, we are sorry to hear that your Enbrighten Seasons LED Color Changing Café Lights stopped working after a few months. Our focus is to provide quality electronic products, that deliver and exceed our customer’s expectations, and we don’t like falling short. We would love to work with you directly to resolve this issue, as quickly as possible. At your earliest convenience, please give us a call at 1-800-654-8483, press option 4 and provide our Consumer Care Team with your ticket number 504258 so that we can resolve your issue promptly or email us at bz@byjasco.com and include your ticket number (504258) in the subject line. Thank you. (Hours of operation: Monday – Friday 7 AM – 8 PM CT).