Hello Goofydar, thank you for your feedback. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

Hi Tip, we are very sorry to hear that your Enbrighten Seasons LED Color Changing Café Lights only worked for 10 days. Our focus is to provide our customers with high-quality products every time, and we regret that we missed the mark. We are committed to making this right and we would like to send you a courtesy replacement. <br /><br />At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 415443, so that we can resolve your issue promptly. If you’d prefer to email, our contact is bz@byjasco.com and please include your personal ticket number (415443) in the subject line. We look forward to assisting you in resolving this issue.

Hello Miller, thank you for providing your feedback and letting us know about the issue. There is not a reset procedure for these lights, but they are backed by a lifetime warranty. We are committed to making this right and we hope that you will give us an opportunity to discuss your unsatisfactory experience with our product. Please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 572675, so that we can resolve your issue promptly. Thank you and have a great day!