Hi Grace, thank you for your feedback. Please accept our sincerest apology for this unsatisfactory experience and any inconvenience or frustration this might have caused. As the manufacturer, we continuously strive to maintain high quality products that provide complete customer satisfaction for people like yourself that purchase our products. <br /><br />The red light above the power button is a signal indicator that sends command from the remote to the string light. However, we would love to work with you directly to resolve your issue as soon as possible. You can either contact our Support team at 1-800-654-8483, press option 4 and provide them with your personal ticket # 321343 or email us at bz@byjasco.com and include your personal ticket number in the subject line. We hope to hear from you soon to ensure your complete satisfaction with our Enbrighten Seasons LED Color Changing Café Lights. Thank you.

Hello Nora, thank you for your review. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

Hi Alexander, we are very sorry to hear that one of your Enbrighten Seasons LED Café Light sets is not working. Our focus is to provide our customers with high-quality products every time, and we regret that we missed the mark. We are committed to making this right and would love the opportunity to work with you directly to resolve the issue immediately.<br /><br />When you have an opportunity, please give us a call at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your ticket number (482531) so that we can resolve your issue promptly, or email us at bz@byjasco.com and include your ticket number (482531) in the subject line. Thank you. (Hours of operation: Monday – Friday 7 AM – 8 PM CST)