Hello Valued Customer, please accept our sincerest apology for this unfortunate experience you had with our Enbrighten LED Café Lights. We understand how frustrating it can be for one to not get the best result out of a product. Our Café Lights are commercial grade and are UL-rated for year-round permanent outdoor installations. As the manufacturer, we strive to provide complete customer satisfaction for people like yourself that purchase our products. We are committed to making this right and would love the opportunity to work with you directly to resolve the issue immediately.At your earliest convenience, please give us call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 389110, so that we can resolve your issue promptly. If you’d prefer to email, our contact is bz@byjasco.com and please include your personal ticket number (389110) in the subject line. We look forward to assisting you in resolving this issue.

Hi Nikki1226, thank you for feedback. We are sorry to hear that your Enbrighten Seasons LED Café Lights are not functioning properly. Our focus is to provide our customers with high-quality products every time, and we regret that this was not up to par. We are committed to making this right and would love the opportunity to work with you directly to resolve the issue immediately.<br /><br />At your earliest convenience, please give us a call at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your ticket number (460579) so that we can resolve your issue promptly, or email us at bz@byjasco.com and include your ticket number (460579) in the subject line. Thank you. (Hours of operation: Monday – Friday 7 AM – 8 PM CST)

Hi Tracy, thank you for your review. We apologize for this unfortunate experience you had with our product. As the manufacturer, we strive to provide our customers with high-quality products every time. We are committed to making this right and would love the opportunity to work with you directly to resolve the issue by replacing the defective lights. When you have an opportunity, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 558623. We look forward to hearing from you.

Hi Jbanda, we are sorry to hear that you experienced difficulties with your Enbrighten Seasons LED Café Lights. This situation is certainly unusual, and we are sorry for the inconvenience. We are committed to making this right and would like the opportunity to have a phone conversation with you to troubleshoot the issue you are experiencing with this item and assist with a resolution.<br /><br />At your earliest convenience, please give us a call at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your ticket number (452229) so that we can resolve your issue promptly, or email us at bz@byjasco.com and include your ticket number (452229) in the subject line. Thank you. (Hours of operation: Monday – Friday 7 AM – 8 PM CST)