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Customer reviews for BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum for
BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum
4.6 out of 5 stars
stars834 ratings830 reviews
  1. 5 stars78% (651)
  2. 4 stars12% (102)
  3. 3 stars3% (25)
  4. 2 stars2% (18)
  5. 1 star5% (38)
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Showing 811-820 of 830 reviews
May 19, 2024
Jaynau
2 out of 5 stars review

Poorly designed

[This review was collected as part of a promotion.] This product is great, if you like, leaving a 1 inch dirt ring perimeter throughout your house. You cannot edge with this device either from the front or the side

Review from BISSELL Homecare
Helpful?2V69W2MNKWIA13607961055
reply from bissellpwr

Jaynau, thank you for your response. We're sorry you aren't happy with your machine! We'll share your feedback with our quality team, but please reach out to us in the future if we can help under your warranty at support.bissell.com.

Dec 29, 2023
LiLi
5 out of 5 stars review

Want Amazing floors

[This review was collected as part of a promotion.] I used the machine for two weeks my floors looks amazing! The water was super dirty and I mopped before I used the machine just to see the difference.

Review from BISSELL Homecare
Helpful?2V69W2MNKWIA13607961055
Feb 27, 2024
Scott
1 out of 5 stars review

Sorry I bought it

[This review was collected as part of a promotion.] Disappointed. It really doesn't do a great job. I would recommend you save your money. A mop and a bucket do a much better job and takes about the same time.

Review from BISSELL Homecare
Helpful?2V69W2MNKWIA13607961055
reply from bissellpwr

Hi Scott. Sorry you're not happy with your CrossWave, but please reach out to us direct at support.bissell.com and we'd be happy to help with any issues you're experiencing.

Jan 29, 2023
Gabe the product tester
5 out of 5 stars review

BISSELL did it again

[This review was collected as part of a promotion.] I was really amazed at how well the surface wet/dry vac worked. It really clean the tile and area rug very well.

Review from BISSELL Homecare
Helpful?2V69W2MNKWIA13607961055
Nov 9, 2023
Murph
1 out of 5 stars review

Would not recommend this product

[This review was collected as part of a promotion.] Doesn't pick up the pet hair and as much as I clean it, steaming my kitchen dirty water keeps coming out. So sorry I purchased this.

Review from BISSELL Homecare
Helpful?2V69W2MNKWIA13607961055
reply from bissellpwr

Sorry to hear of your experience Murph, Please contact us at support.bissell.com and we'd be happy to assist you.

Mar 14, 2023
Chris
1 out of 5 stars review

Not worth the money

[This review was collected as part of a promotion.] That thing already broke down twice after few uses and proper care . I can't spend all my time bringing it to the repair center

Review from BISSELL Homecare
Helpful?2V69W2MNKWIA13607961055
reply from bissellpwr

Oh no, Chris! We're sorry to hear this is happening. If taking it to a service center isn't an option, please contact us direct so we can help at 1-800-237-7691.

Nov 17, 2023
Michelle
1 out of 5 stars review

Would not recommend

[This review was collected as part of a promotion.] The brush roll and guard keep popping off while in use, spraying dirty water and cleaner all over and it is hard to get the roller to snap in place. Not worth the almost $300 price

Review from BISSELL Homecare
Helpful?2V69W2MNKWIA13607961055
reply from bissellpwr

Oh no, Michelle! Sorry to hear your machine is having this issue, but please contact us so we can help under the warranty at support.bissell.com.

Sep 2, 2023
Reece
3 out of 5 stars review

Need a buy back program

[This review was collected as part of a promotion.] I wish you had a buy back program... because got the cordless crosswave and then this comes out.. not fair

Review from BISSELL Homecare
Helpful?2V69W2MNKWIA13607961055
Apr 21, 2024
Rw
1 out of 5 stars review

False advertising

I ordered the crossweave hydrosteam cleaner with the advertised, 6 bottles of cleaner, 2 brush rolls, 2 filters and storage tray. What I received was 1 bottle of cleaner, one brush roll and storage tray. I called customer service to replace the wrong item to what was advertised and what I ordered. I asked the customer service to check the picture online or in my order where it clearly shows the items that it comes with. Throughout the call I felt like I was going to receive the same wrong product again, even after repeatedly asking if the replacement would be the correct version. They also have the same item number which doesn't help.

Helpful?2V69W2MNKWIA13607961055
Aug 1, 2023
Tucker
5 out of 5 stars review

Great product

[This review was collected as part of a promotion.] Major upgrade from the original Crosswave with the self cleaning option. #Sweepstakes

Review from BISSELL Homecare
Helpful?2V69W2MNKWIA13607961055