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Customer reviews for Member's Mark Kids' Explorer Sofa for
Member's Mark Kids' Explorer Sofa
4.6 out of 5 stars
stars
2,569 ratings1,108 reviews
  1. 5 stars82% (2,106)
  2. 4 stars6% (157)
  3. 3 stars3% (87)
  4. 2 stars3% (72)
  5. 1 star6% (147)

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Showing 361-370 of 1,108 reviews
Oct 30, 2021
Paige
4 out of 5 stars review

Verified Purchase

My own sofa

This was a gift for my granddaughter. I haven’t seen the items unboxed, but am told she loves them (as well as mom and dad). It’s like an extension of their sofa, (and maybe cuts down on the playing with sofa cushions:)) We had to travel to find a set as were sold out where we live. Guess that’s either a good sign, or due to COVID inventory issues.

Helpful?7EBJOBR5MA4L13606953160
Nov 18, 2022
hfite
2 out of 5 stars review

the zipper is terrible

We love this thing… but I was disappointed that after 3 months of use, specifically after washing, the zipper broke. I’m reading a lot of reports of faulty zippers, so I’d hold off on purchasing until they fix. Otherwise, it’s a great set that we’ve enjoyed.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We are sorry for your experience with the zippers. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Jul 28, 2021
Bb
1 out of 5 stars review

Verified Purchase

Zipper Busted

Dissatisfied

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark Support

Hi Bb, we are sorry your dissatisfied. You are welcome to reach out for support and/or discuss further. https://www.samsclub.com/membersmarkhelp

Jul 11, 2022
Zach
1 out of 5 stars review

Zipper is cheap, makes product worthless.

Save your money and buy a different brand. Was fun until we needed to remove the cover to clean a spill. First time using the zipper and now it doesn't close, there's gaps after zipping over a sections of the cushion. Complete waste of money, cushions are useless because the cover won't stay on.

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We apologize for the issue with the zipper, Zach. Please reach out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays and we'll do our best to make this right for you.

Aug 25, 2021
emachen14
1 out of 5 stars review

Great for a month!

Dont waste your money. The zipper is absolute junk after washing one time and following wash instructions. The zipper will not close anymore. Also, total junk, is the warranty that is offered on the product. Club will not replace it (I moved 4 hours away from the club I purchased it from so I can't bring it there) and because I didn't purchase it online, the actual company will not replace it. Why offer a warranty then? Sam's Club does not back up their own company products.

Helpful?7EBJOBR5MA4L13606953160
Sep 5, 2023
Kathy
1 out of 5 stars review

Verified Purchase

Fine

I ordered Emerald Green and got Teal. Called and they GUARANTEED they would send me the right color. Well guess what Teal again. There is a big difference between Teal and Emerald green and the best thing is they don’t even offer teal this year. Must be last years color. Sent them both back!!!!

Helpful?7EBJOBR5MA4L13606953160
reply from Member's Mark

We're sorry to learn about your experience with the sofa, Kathy. We hope your returns were hassle-free.

Sep 24, 2021
JR
1 out of 5 stars review

Don't waste your money. Zipper is junk

2 days after opening and the zipper will not fully zip. the foam is too soft to do much with but for toddlers it was okay. They unzipped it and when I tried to zip it back... it wouldn't fully zip. Waste of money. Customer support cannot replace it as the color is OOS. Now we have to wait for a carrier to bring a box to return it and get our money back. The entire process has been aggravating to say the least. They do not offer replacement covers. Stick with the better brand. That is what I will be ordering once I get my money.

Helpful?7EBJOBR5MA4L13606953160
Sep 15, 2024
Aaron
5 out of 5 stars review

Verified Purchase

Awesome for little one!

Awesome! So glad I found this at Sam’s. Looking for sofas like this on the internet and never knowing the quality was not enjoyable but we trust Member’s Mark and this sofa doesn’t disappoint. Our toddler loves it and it’s very easily washable to keep clean for her even with animals in the house. Many forts in the future. Perfect for what we need!

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Oct 10, 2023
Sue
5 out of 5 stars review

Better than nugget

After comparing this to the nugget i finally decided on this couch for my rowdy toddlers. Its amazing! So easy to clean! I have washed and dried it at least a dozen times and it still looks brand new! Easy to get the cushions back in to the cover. No sagging in over a year of daily hard use from our two kids and two large dogs. HIGHLY recommend!

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Jul 20, 2023
Giselle
4 out of 5 stars review

Fun

I purchased the color "SIdewalk" for my 4 and 2 year old and they love it. The color is cute and easily can see the stains my kids have put ( not the sofas' fault.) I have had for approximately 2 months and I do feel like the triangles didn't expand to the max as they should have since they are a bit wrinkly but my kids don't care and still have fun with them. I have not used the actual Nugget brand that this may compare too but I think for the price I paid I am happy with thwe product and so are the kids!

Helpful?7EBJOBR5MA4L13606953160