Hello Diddy, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are always happy to assist our customers with any aspect of their device that may be causing frustration during usage. With regards to the fit, we have provided a link to an article to help with the fit and placement of the earbuds for the most secure fit possible. We also recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. For the battery of your device we have provided an article to troubleshoot this at your convenience. We also will say that using the Ambient Sound setting will allow you to listen longer than using the Active Noise Canceling setting. Lastly, we have provided a link to the Samsung Support Team if these resources do not help you resolve these matters. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

We appreciate you for taking the time to reach out to us, Shaik. Your feedback is invaluable as we continue to make improvements and changes. The Galaxy Buds2 Pro features enhanced 360 audio, 24-bit Hi-Fi, and intelligent active noise cancellation (ANC). In terms of battery life, they can last up to 29 hours in the case when ANC is turned off. The speaker system consists of a dynamic 2-way setup, including a woofer and a tweeter. Additionally, there are three microphones along with a voice pick-up unit (VPU) for clear audio. Other features include ambient sound and voice detection options, making the Galaxy Buds2 Pro a versatile choice for users. We're glad to hear that the sound quality and ANC have worked great for you! Regarding the fit, these models come with earbud tips similar to those of the Galaxy Buds and Galaxy Buds+. It's important to use the earbud tips that are most comfortable for you. To attach the earbud tips, flip them inside out, align them with the earbud, and push them down to secure. Make sure there’s no gap between the ear and the ear tip to avoid sound leakage and ensure optimal performance. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Cris, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We understand how frustrating it can be when you expect specific features and they do not operate as expected. Without knowing what phone you are currently using with your device and the compatibility with Galaxy AI, we have provided a link to the Samsung Support Team. These experts can work with you one on one with how the Live Translate feature functions and all the ways you can use these earbuds. We have also included a link to an article to help you with the volume of your device as well to ensure you have the best experience possible with your device. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Smsm, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We value your feedback as we continue to innovate our product line and do our best to provide the best experience possible to our customers. Please, don't hesitate to reach out to us again in the future with any questions or additional feedback on all of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Thank you so much for your feedback, Mike! We’re elated to see that you’re loving the sound quality of the Galaxy Buds2 Pro compared to your previous headphones and earbuds. It’s great to know they’re enhancing your listening experience! We understand your preference for the wingtip feature for added security. Your insights are invaluable to us, so if you have any other questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Dmmanha9, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your earbuds are to you. We have provided links to articles to help with both the fit and the connection of your earbuds. We have also provided a link to the Samsung Support Team to offer assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages