Customer reviews for Samsung Galaxy Buds2 Pro

Customer reviews for Samsung Galaxy Buds2 Pro for

Samsung Galaxy Buds2 Pro

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4.6 out of 5 stars

stars7,093 ratings7,082 reviews

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Jun 9, 2024

TruBlood

3 out of 5 stars review

Verified Purchase

A Step Back in User Experience

The Samsung Galaxy Buds2 Pro arrived with the promise of enhancing the auditory experience, but they seem to have missed the mark in a few critical areas. While they boast a sleek design and some incremental improvements, they fall short of their predecessors, particularly in terms of ambient sound quality and customization. The quality of the ambient sound is not as clear or natural as expected, making it challenging to stay aware of your surroundings without compromising on the audio experience. A glaring omission is the inability to adjust the volume of the ambient sound. This lack of control can be frustrating for users who want to tailor the balance between their music and the environment around them. Despite these shortcomings, the Buds2 Pro do offer a comfortable fit and decent noise cancellation. However, the drawbacks in ambient sound handling are too prominent to overlook, especially for users who rely on this feature regularly. The Buds2 Pro might cater to those looking for basic noise cancellation and a Samsung-branded product, but for those seeking a refined and customizable listening experience, they might not hit the right note.

Review from Samsung US

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reply from Social Commerce

Hello TruBlood, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important specific features of your device are to your usage and enjoyment. We have provided a link to an article all about the Ambient Sound feature of your device. We have also provided a link to the Samsung Support Team and full device manual if you have any questions about the features and capabilities of your device. Thank you for being a Samsung customer. -Elizabeth Use Ambient sound on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078084/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Jul 11, 2024

Suzi R

3 out of 5 stars review

Verified Purchase

Earbuds Pro Doesn't Stop Nearby Voices

Sound quality is excellent, amazing fit. However, in the noise cancelling mode, you can hear voices distinctly. In my case, I put the earbuds in to drown out nearby conversations or music I don't like, so it doesn't quite work for me. But it does drown out other noises amazingly! Just drives me crazy that it can't drown out voices.

Review from Samsung US

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reply from Social Commerce

Hey there Suzi R, we appreciatee you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are absolutely thrilled to hear you are enjoying the fit and overall listening experience with your device. We have provided a link to an article to help you with the ANC feature of your device. We have also included a link to the Samsung Support Team if this matter continues or you believe there may be an underlying factor causing this experience. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

May 19, 2024

Amy S

5 out of 5 stars review

Verified Purchase

Must buy!

I love them!! The sound it amazing, the noise cancelling function on these is better than any previous version of samsung buds I have had! I also love the feature of testing them to see if they are a good fit in your ear for sounds quality and noise cancellation!

Review from Samsung US

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Jul 26, 2024

Eric

5 out of 5 stars review

Verified Purchase

Best wireless earbuds I've owned so far

These are definitely the best wireless earbuds I've owned so far. They're small, but have a snug fit in my ears without being uncomfortable. The charging case is also extremely small which is convenient to carry around in my pocket. They have plenty of battery life and are easy to operate.

Review from Samsung US

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Dec 7, 2024

Anna

2 out of 5 stars review

Verified Purchase

Don't bother if you have small ears

Im sending them back, they aren't meant to fit smaller ears and don't have much in the way for sound customizations. Also they got dirty the second they fell on carpet, if your going to get these pick any other color than white. I got white because that was all that was available ar the time.

Review from Samsung US

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reply from R&R Team

Thank you for reaching out to us to share your experience with the Galaxy Buds2 Pro, Anna. We always appreciate getting feedback from our customers. With the Buds2 Pro, you can start talking without any hassle. The earbuds automatically lower the volume and switch to Ambient Mode, allowing you to hear the other person's voice clearly. When you want to engage in face-to-face conversations, the Intelligent Conversation Mode makes it easy by detecting your voice and adjusting the settings. We noted your concern regarding the buds not fitting your ears. The Buds2 Pro includes extra earbud tips so you can find the perfect size. For optimal comfort and sound quality, ensure the earbud tips are securely attached, and insert the earbuds in the direction of your ear canal. If needed, you can rotate the earbuds or try a different size for a better fit. Once again, we appreciate your feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Oct 19, 2024

SJAIN

2 out of 5 stars review

Verified Purchase

Disappointed.

I have been an avid samsung user, and owns so many samsung device. I must say I am disappointed with this specific one. I had galaxy buds plus earlier and they were awesome both with sound and fit, but these are terrible fit and sound not half as good as my previous. I hope something can be done about this.

Review from Samsung US

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reply from Social Commerce

Hey there SJAIN, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you troubleshoot any frustration you are experiencing and truly love your new earbuds. We have provided a link to an article to help you with the fit of your device, and recommend a fit test with your earbuds while connected in the Samsung Wearables App. For the audio quality, we have provided a link to an article to help you ensure the earbuds operate as intended, and a link to the full device manual to help you make adjustments to the equalizer to an audio profile that best aligns to your listening preferences. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if these experiences continue or you have any questions about your Samsung products. Thank you for being a loyal Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Dec 13, 2023

Jordan

5 out of 5 stars review

Verified Purchase

A very nice upgrade

[This review was collected as part of a promotion.] last year I bought the Galaxy Pros and I loved them. they sounded great and the ANC really worked. Anyways obviously I wanted the new ones so Finally just got them on sale. i seen alot of negative reviews and im not sure as to why. the pro 2s fit way better in my ear the the pros. the pros are buggerand heavier so its nice they went with a lighter design. i love these earbuds. if you like samsung products. I highly suggest getting these.

Review from walmart.com

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Sep 10, 2024

S Ollivant

5 out of 5 stars review

Verified Purchase

Great Ear Buds!

I love these. I decided when I got a new phone to get new ear buds to go with it. I am so glad I did - these little things are comfy in my ears and have great sound. They do well with fast paced walking on rugged terrain - I don't run, but I do hike. I had no issue with them falling or even coming loose in my ears.

Review from Samsung US

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Jun 3, 2024

McKenzie

2 out of 5 stars review

Verified Purchase

Half use of pods - Only able to use one pod

I love the earbuds functionality however I wish I could use both of them bc the left pod will not stay in my ear for some reason. I tried changing the gummy earpiece however all of the extra pieces are too big for my ear. If I had a smaller one I am sure it will not fall out. So I am half satisfied with the product. I wish I could purchase what I need.

Review from Samsung US

Helpful?

reply from Social Commerce

Hello McKenzie, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to help you with the fit of your earbud to help you have a truly immersive listening experience. We have provided a link to an article below to help you with the ideal placement of the earbud. You can also perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Sep 21, 2024

Angie J

4 out of 5 stars review

Verified Purchase

They do the job, pairing is not great.

Quick charging, convenient size. Paring is not great. To go between 2 devices I have to turn off the Bluetooth and turn it back on. I did not have this issue with my older pair of Galaxy buds. If my computer was closed it would automatically connect my phone etc.

Review from Samsung US

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