Hello Jay S, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We know how important the audio quality is to you on a daily basis for your enjoyment and continued usage of your earbuds. We have provided links to the full device manual and the Samsung Support Team to help adjust the audio profile in the equalizer section in the settings of the Samsung Wearables App. We have also included a link to the Samsung Support Team if there is an underlying factor that may be causing this difficulty. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

We appreciate you taking the time to share your feedback on the Galaxy Buds2 Pro, Jaee. Your feedback is crucial to us as we continue to make improvements. With the Galaxy Buds2 Pro, you can enjoy real-time translations using Galaxy AI. Simply use the interpreter feature on your compatible Galaxy phone to receive clear translations through your Galaxy Buds, whether in person or over the phone. To wear your Galaxy Buds2 or Galaxy Buds2 Pro properly, ensure the earbud tips are securely attached before inserting them according to the direction of your ear canal for optimal comfort and sound quality. If you need to make adjustments, you can rotate the earbuds or try different sizes; we recommend experimenting with various ear tips to find the most comfortable fit. Check out the link attached for options to help you get a better fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003618/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus