Thank you for your feedback. We are sorry to hear that both you and your husband did not care for the taste. Our Dark Chocolate Keto Clusters are made with 82% dark chocolate, which gives them a rich, intense flavor that we know is not for everyone. We also hear your point about coconut not being listed on the front of the package. We are actively reviewing our packaging to make key ingredients like coconut more visible on the front. If you would like to share more details about what we could improve, feel free to reach out to us at customercare@innofoods.ca. We would love to hear your thoughts.

Thank you for your feedback. We are truly sorry to hear that the Dark Chocolate Keto Clusters tasted a little old and dry - that is not the quality we want you to expect from us. We take quality and freshness very seriously. Could you please share your purchase information (including a copy of your receipt and product details) with our customer service team at customercare@innofoods.ca? Once we receive your information, our QA team will investigate and follow up with you directly.

We are sorry to hear that the clusters were too crumbly and that your first experience was not what you expected. We would appreciate the opportunity to learn more and help. Please email us at customercare@innofoods.ca with your contact information and purchase details, and our team will be happy to follow up with you.