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Customer reviews for Samsung Top Control Dishwasher with Pocket Door & Stormwash+ for
Samsung Top Control Dishwasher with Pocket Door & Stormwash+
4.5 out of 5 stars
stars
680 ratings679 reviews
  1. 5 stars74% (506)
  2. 4 stars14% (94)
  3. 3 stars3% (18)
  4. 2 stars2% (12)
  5. 1 star7% (50)

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Showing 441-450 of 679 reviews
Nov 16, 2023
Reviewer name: BillK
1 out of 5 stars
1 out of 5 stars review

False advertising, you WILL know it's on.

I purchased this "whisper quiet" and "so quiet you won't even know it's on" dishwasher in June of this year when we moved into our new home. Immediately I discovered that I could clearly hear the dishwasher, in fact I would even describe it as relatively loud. It is rated at 42 dBA, and my meter ratings had it pulsing as high as 63 dBA. It took awhile for me to get to arranging service as we had just moved in and had so much to do. When the Samsung repair people arrived, they had no concept of how loud it was supposed to be and told me that the machine was operating properly even though they themselves did a decibel measure that pulsed to 63 dBA. They called Samsung technical support who claimed -- out of the blue -- that the reading needed to be done TEN feet away from the machine. That reading STILL pulsed to the 50s, and Samsung tech support said that was within acceptable range. So quite frankly, I have no idea what the "42 dBA" advertised for this machine means. We have an open concept kitchen and purchased this dishwasher so that it could run while we were eating and we wouldn't hear it, which, as is clear by now, is absolutely not the case. I've attempted to continue to pursue my issue with Samsung. After my service appointment, I called in and I was given a claim number and told that I would be contacted within 24 to 48 hours. No one called me. I called myself a week later and was told that my claim was cancelled as the service techs deemed there was "nothing wrong" with my machine, despite the meter readings they themselves did. I asked to be elevated to a supervisor and I am now awaiting that callback, if it ever happens. It's an absolute clown show. I am a GIANT Samsung customer -- I've purchased MULTIPLE phones, watches, dishwashers, washing machines, dryers, refrigerators -- EVERYTHING. I am normally very happy with their products and customer service, but they've absolutely browned the bed on this one. If you are expecting a machine that you "won't know it's on," DO NOT BUY THIS PRODUCT. I can't overstate the degree to which the product, and the subsequent service/support, has utterly failed.

Review from Samsung US
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reply from SEA Care

BillK, we understand your frustration about the dishwasher and wish to help you with the claim and why no one called you back. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146542114) to help our team pull up your information. Have a great day. ^Camille

Oct 6, 2022
Reviewer name: katieb316
5 out of 5 stars
5 out of 5 stars review

Modern dishwasher

[This review was collected as part of a promotion.] I am loving my new dishwasher! It's modern design made a huge difference to updating my kitchen. It does a great job washing dishes. It's super quiet and I can barely tell if it's running, but thankfully the door automatically opens when the cycle finishes which is very helpful in communicating when dishes are clean. It can really pack in a lot of dishes and placement is flexible due to all of the adjustments.

Review from The Insiders
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Nov 15, 2023
Reviewer name: Major29
3 out of 5 stars
3 out of 5 stars review

Door is leaking within a few months

New home purchase in July 2023 came with this dishwasher. The unit is quiet and seems to clean ok. I wish they had put an explanation of the cycles in the quick guide. In October the door leaked a large amount of water on the floor. The builder contacted Samsung and they came out within a week. They ended up replacing the whole inside of the door a few weeks later. It seems other reviewers are having the same issue. I would steer clear of this dishwasher if I were purchasing.

Review from Samsung US
Helpful?6TCIR17597QA13606564773
reply from SEA Care

Major29, thank you for taking the time to leave this review. We are here to help. Please see pages 28 to 33 under the "Control panel (DW80B7* Series)" section of the manual for more details about the available cycles and indicators on your dishwasher. Manual https://downloadcenter.samsung.com/content/UM/202308/20230809164225409/North_America_DW7000B_WEB_DW0005_English.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146529418) to help our team pull up your information. Have a great day. ^Camille

Jun 29, 2023
Reviewer name: Deb S
5 out of 5 stars
5 out of 5 stars review

Samsung dishwasher

[This review was collected as part of a promotion.] It's a terrific dishwasher, I like the extra features that it has the third top shelf. It cleans the dishes beautifully. My favorite part is when it's done the door pops open and let me know it's finished and when the dishes will be ready to take out.

Review from Samsung US
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Nov 15, 2022
Reviewer name: Always24
4 out of 5 stars
4 out of 5 stars review

Efficient Dishwasher

[This review was collected as part of a promotion.] Cleans well. I like that the silverware basket and bottom tray stay in place. Drives me nuts with trays that come off the track to easy or are too light. Basket is balanced withour needing to worry about it tipping when emptying. Washer pops open at end of cycle to let out steam which is nice. Still figuring out the delay wash setup ,but otherwise very good dishwasher.

Review from The Insiders
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Sep 4, 2024
Reviewer name: Siva
5 out of 5 stars
5 out of 5 stars review

Very Quite & amazing performance

[This review was collected as part of a promotion.] I recently bought a Smart 42dBA Dishwasher from Samsung, and I am amazed by its performance. The glassware and plates come out crystal clear after the drying cycle, and the machine is incredibly quiet. Initially, I was doubtful whether the dishwasher was even running because I was used to a Whirlpool dishwasher that made a lot of noise. But this one is so quiet that I can watch TV without any disturbance. Another important feature is that you can connect this dishwasher to the SmartThings app, allowing you to schedule dishwashing at any time and monitor its status. Thanks to Samsung for this amazing product!

Review from Samsung US
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Aug 8, 2022
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Modern and Stylish

[This review was collected as part of a promotion.] This dishwasher fits so elegantly in my recently remodeled kitchen. This is a front handle dishwasher in stainless steel and is easy to use. It is one of the quietest dishwasher I have ever used and works great. It has customizable cycle options and is very efficient to use. It has a storm wash technology and does a great job cleaning and drying dishes. The dishwasher has great capacity and helps arrange the dishes systematically. It connects to wifi and is easy to operate from the phone.

Review from The Insiders
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Jul 11, 2024
Reviewer name: Jbernier
5 out of 5 stars
5 out of 5 stars review

Worth it, no regrets!

[This review was collected as part of a promotion.] This was a major upgrade for us, this dishwasher is incredibly quiet compared to our old one. The drying feature works amazing, and the additional top silverware tray makes sorting and seeing everythibg cane clean so much easier.

Review from Samsung US
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Jul 13, 2022
Reviewer name: Kristanebush
4 out of 5 stars
4 out of 5 stars review

Nice dishwasher with a lot of pros and a few cons

[This review was collected as part of a promotion.] I was so excited to be selected for this campaign. I'll start with the pros. 1) Its so very quiet 2) It does an amazing job cleaning the dishes. 3) The fingerprint resistant stainless steel is amazing! 4) The auto-open door feature is spectacular and aids in the drying tremendously. Now for the cons: 1) The lower rack has tines that on the left side can be folded into make that area flat, but the design to transition between upright and flat is flawed. When I'm loading pretty much anything on that side, the tines are CONSTANTLY falling inwards to the flat option, which isn't ideal when anything separated by the tines. 2) As mentioned in other reviews, when you raise the middle rack, the door doesn't close. 3) I was hoping with the 3rd rack on top, I'd be able to fit more in it, but the reality is that since that pushes the middle rack down, it actually fits less, since I can't put items that are taller in the bottom rack, items that used to fit fine in my old dishwasher no longer fit in this one at all. Overall, its a very nice dishwasher, but I think my hopes were up too high, and it fell a little flat.

Review from The Insiders
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Aug 25, 2022
Reviewer name: BuzzTravelers
5 out of 5 stars
5 out of 5 stars review

Smart, good looking and extremely quiet

[This review was collected as part of a promotion.] I had thought dishwashers were all about the same till I installed this one. This dishwasher is by far the quietest dishwasher I have owned. My old dishwasher we would wait till we went to bed at night so that while we were watching tv in our living room we would be able to hear the tv. This dishwasher you can barely hear it running when you're in the same room. The dishes come out so much cleaner than our previous dishwasher. A lot of the time before we found ourselves pre rinsing or washing some of the dishes before we put them in. This dishwasher we put dishes covered in tomato sauce, baked on cheese and the dishes come out like new., sparkling clean. The dishes come out so dry , I think the fact that the door pops open to let the steam out and the air to circulate helps them dry and the glasses come out without spots. Since we have the Samsung fridge, range and microwave this pairs so nicely with them.

Review from The Insiders
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