First and foremost thank you to Metro Electric for the exceptional customer service and installation. The team is spot on from the time they arrived until the job was finished and they left everything as neat and tidy as if they were not even here working. This was a tremendous purchase for our household and I can't wait until the power goes out. Anyone living with a well and septic knows how difficult life becomes when the lights go out! It has been four weeks and still waiting to solidify why this was the best decision ever. I'm sure it will be worth it! Thank you Generac for the extended warranty and I am certain what will be a quality product.

My full installation was completed today Jul 22nd, and everything functioned properly. The generac system started when the powered was disconnected and was tested twice. I had questions about the WIFI setup and called the support number for help and Jeff, from Generac support, walked me through all the steps and answered all my questions. Great customer support that is friendly and knowledgeable. We now have the peace of mind that when a power outage occurs, even for days, we will have total house power backup.

We live in SW Louisiana and decided on the Generac 22kw back up generator primarily because of name recognition in reliability and its sleek authoritative appearance. To stay ahead of the hurricane season peak, we thought it was prudent to have our portable generators serviced. When we were told one of our existing portable generators needed to be replaced it was a no brainer in deciding to opt for a whole house stand by. We also had just recently experienced an unusual several hours long outage with our electrical utility company and the inconvenience was fresh on our minds. So we made the decision and the unit was installed just two weeks before hurricane Laura struck. No one could have imagined we would be hit with a category 2-3, almost 70 miles inland with such veracity. The power grid was decimate. And when power went down at 3:30 a.m. on the morning of the storm we were ready. The swap by the transfer switch was the length of our outage, which was a matter of seconds while the rest of our neighbors endured a seven day outage in our subdivision and many others are still without power on day 11. Our whole house stand by generator has already proven itself to be well worth the investment with reliable and quality power generation. The concern of unexpected outages is a thing of the past. And as a retiree of 28 years with an electrical utility company, I have confidence in the safety the automatic transfer switch provides for the men and women who work to restore the electricity to our homes. So, it's a win, win and was just in time for the storm.

Had unit installed May 2018 so we would have A/C in the event of a hurricane related power outage similar to outage during Hurricane Irma in 2017 when we were 5 days without power. As of June 2022 annual service the unit had only 25.5 hrs on meter. So until September 28, 2022 when Hurricane Ian hit and we lost power we had no experience with extended run time. Owner's manual indicated need to check oil frequently as it might need oil added. I had assumed after June 2022 service the unit would have enough oil to run safely for a minimum of 24 hours without getting a low oil warning. Due to the rain and wind it was not possible check the oil and at 27 hrs (9/29/22) the unit stopped under low oil warning. I had only 2 quarts of the required oil. A check 12 hrs later indicated it had gone through a quart so I had to reduce load until I could get more oil on 9/30/22. I was not pleased that after 39 hr run time I had to severely reduce the load and go without A/C- the main reason I bought the unit for. The owner's manual NEEDS to indicate the potential amount the generator may use during 12 hr continuous usage so people have an appropriate amount of oil on hand. I had no idea the unit would use 2 quarts a day. In the future I will have at least 10 quarts of oil on hand. Other than this annoying lesson learned I am happy with the unit.

Just had the Generac installed this week and now We have the peace of mind when we go on vacation or out of town and the power goes out there is no need to worry about my freezers and refrigerator not operating. Also the sump pump is always ready without shutting down in a storm. The Two gentlemen that did the install were highly trained in installation of these units. they answered every question I could think of. I highly recommend anyone who want peace of mind to get one what an asset to add to our property. Thank you.

We had to wait a year for this generator to be installed but are so happy with it. It was put to good use less than a week after install when a storm went through and power was out for about 18 hours. All our neighbors were jealous as it was in the 90's. Most of all it gives you peace of mind that if you are out of town or traveling that everything continues to run while you are away, especially if you live where there are freezing temps in the winter.

I live in the deep south, and hurricanes and floods occur often, so loss of power is a common occurrence for us. We had been wanting a whole house generator for a while. After Katrina, we were without power for 5 weeks. We suffered through using portable generators for the last few years, but with our advancing age, the hassle of using two or three small generators to keep our freezers, well pump, and lights running got to be a real hassle! So we finally invested in a Generac whole house generator. That is one of the better decisions of our lifetime! We researched and talked to other owners before buying, and decided that Generac brand was the best choice. We are confident that this purchase will give us many years of hassle free service. THANKS Generac!

Generac matched our location and needs to an excellent Generac dealer, Gault Electric, with the most competitive price and terms and 5 star professional installation service. I now use Gault Electric for all my electrical needs. Thank you, Generac, Bob

Installation was completed a week ago just ahead of a heavy wet snowfall. We wondered if we would be protected if the power failed and woke the next morning to hear the motor humming along. Power was lost during the night but the generator never missed a beat powering up immediately and giving us a welcome sound. Peace of mind is worth the investment.

Generac 24KW ATS I am so glad that I had my generator installed this year because the 24KW unit was available. I took advantage of the MobileLink WiFi which is great because with any status change, emails are sent to me and my dealer. Peace of mind knowing the unit is operational and ready! The Tank Utility Monitor is a real plus because at a glance of my phone, I know the fuel level of my propane tank. Sweet! The Smart Management Modules really are smart making whole house transfer a simple hands off operation.