I just had my Generac 24K installed 2 months ago. When it was installed it would not run. The tech had to tap the starter to get it to turn. Then he had to open the internal regulator to free a stuck valve. This is all with a brand new unit. Now I noticed that on of the locks does not actually work as the latch just spins. In Canada this Item is $8,500 on sale. Plus you have to pay 15% tax on that and installation. Then the Wi-Fi app only provides the running history of the generator, you must pay extra to have it actually give any worthwhile information. Does not give me, a new owner, a very good feeling about his purchase.

The installation started out complicated but the crew really did a great job installing. They also gave us a great education on how it works and what to look at. It is small enough that it doesn't look bad in our back yard. Not too noisy. Our power went out the day before the generator was installed. Within a month after installation the power went out on Mother's Day for about 4 hours. The generator was great and we enjoyed my day.

Seems to be an excellent product with great features. Real test will be when we have a power outage, but I really expect that it will perform as advertised. The installers, TEW Electric, were very professional. They kept me appraised of every step of the process, showed up on time and when agreed. They were very informative on when and how to operate and maintain the unit after installation. I couldn't ask for better service.

Living along the Gulf Coast having a Genrac backup gas generator provides peace of mind should the inevitable hurricane arrive. But we also have intermittent power outages and a 2021 winter storm that kicked Texas’ butt! So having moved to a new home we were quick to call our Genrac rep and order a new generator for this home also; we installed our first a few years ago in the townhouse we previously owned. The Genrac was a good selling feature for us and important to the new homeowners also!

I can not say enough wonderful things about the installation crew. Went above and beyond in every aspect of installation, explanation, respecting property, and clean-up. This is a great product that proved itself during hurricane Nicole. My elderly parents were safe and comfortable in their home when the power went out. It worked perfectly! You can not put a price on that! Highly recommend this product and the folks at Generx in Bunnell Florida.

We had our 22Kw generator installed last fall just in time for hurricane season. The Carolina's get a lot of hurricanes that affect the inland areas as well as the coast. Plus our ice storms cause a lot of power outages. It is really reassuring having the Generac. We can stay cool in the heat and warm when cold.

We live near the Gulf of Mexico & now have peace of mind that we will not have to leave our home during a power outage. Hurricane season is no longer a deep concern. Wish more people knew about this wonderful produce with all its features. Thank You Generac!!!

Brandon at Powertech in Hollywood MD did our install and he has been great to work with. Two close calls with ice storms last February and the disaster in Texas got our attention and we decided to install backup power. At 76 with COPD I no longer feel up to dragging the 50 year old 4 kW portable Coleman and cables the 100 feet from the shed to the house, opening the breaker to the utility, running the cable through the garage and up the steps to the dryer outlet, and keeping the generator fueled (I did this for a week in the 1990s). Brandon did our install the last week in March. We had a few very short weather related outages over the summer but the Generac didn't have a chance to demonstrate itself until 1/3/2022. We got a bit over a foot of wet heavy snow. It started about 4:30 am. The local utility started to experience outages about 5 am and by 2 pm over 45000 (about 25%) of customers were without power. We lost utility power at 10:52 am. The generator came right up and ran like a champ for the next 23 hours and 57 minutes when we got power back. We didn't realize we were back on the utility power until we got the text message from Generac that our unit was "ready to run" Coincidentally, 10 minutes after that the generator did it's weekly 5 minute exercise run. We lived normally during the outage, were the only house, other than our Amish neighbors, who heat with wood and light with kerosene, with lights. The peak load on the 24 kW Generac was about 16 kW when the outside temperature was about 19 degrees, the water heater was running due to my wife's nightly bath, and the upstairs heatpump came on in resistance heating mode. I have yet to trudge the 100 feet through the snow to the generator to check the oil (the manual specifies doing this daily when the unit is running). BTW, two days after we were restored about 4500 customers of our utility remain to have power restored. The utility is dealing with a herculean task with all the trees, poles, and lines down. We are grateful for the tireless efforts of their crews and their contractors and the crews they have brought in from other nearby utilities to help with restoration. This will be a storm to remember. Getting the Generac was the right thing for us.

Everything from first contact to final installation was top notch. When I called for an estimate they were out within a week and one week later the unit was installed. I highly recommend Generac and mLine Electric is professional, courteous, prompt, attentive, and excellent. Thank you.

We lost power twice in the Texas "deep freeze' in Feb 2021, which caused damage to water heaters and other plumbing. As a result, we ordered a new Generac Generator in April from Grasten. Their pricing was $1,500 less than the first vendor we talked to. They finally installed it in early August, due to high demand. I didn't realize that they had so many steps to install the unit. First they came out and placed the unit, then the plumbers came to hook up the gas line, then the electrician came to install the transfer switches and hook up the electrical connections to the house and finally a tech came out to check everything and set it up to run. Seemed like a lot of scheduling calls. Wifi connecting is not completed yet becasue our home wifi did not reach the unit, so I needed to order a wifi booster/extender and then complete the wifi setup on my own. Feels good to be protected now and looking forward to great service from Grasten.