We had one installed on Cape Cod in Dec 2021, and it failed during a nor'easter in Jan 2022. Snow blows into the vents, melts, then refreezes on the air filter. Removing the air filter (as suggested by Generac's emergency service) just pushes the ice further down the power chain. Seems like a design flaw, to have no way to divert snow blowing in. When I called Generac to ask for a fix, they only offered to sell me warmers (for another few hundred $$) which may not work. Their attitude was indifferent; they claimed I was the only customer who had ever had this problem. That's a lie - my local installer had reported to them a hundred customers on Cape Cod with the same catastrophic failure during that storm. So this may work well for you if your climate is mild, but don't count on it during a winter storm with wind.

Had several issues with the installation and operation of my 24Kw generac generator. Primary issue is that they say you get FREE mobile link connectivity...which is only true if you have slow, and outdated wireless connection, a 2.4 gigahertz source. If you have that you are in, if not, you pay hundreds of dollars for an upgrade, or they say to get a wifi extender that is at the slower hertz and puts a low security connection outside in your yard. Had to call Generac, which took days because "unusual phone call volume", and had to pull the information out of the help desk that the wifi must be specific to the 2.4 gigahertz. It could be another error by my installers, but research says check your wifi manual, and I never got one, and can't find it online. Other issues were time required to install, and if you going to a natural gas model, there could be a huge cost on upgrading your gas meter. The last issue is the problem with Generac's 24/7 customer support that puts you on hold. I always gave up after 20-25 minutes.

I bought this magnificently engeneered machine in February this year. My neighbours and friends made fun of me, saying that I didn't need a generator for the entire house. The thing is, I work from home online. No power = no revenue. I own five pets. No power = no drinking water because I have a surface well. No power = no drinking water (for humans too), no flushing, no showering nor bathing. Since the installation a month ago, we have had five power outages which would have cost me five days of work. The transition to the generator power is absolutely seamless, in fact, I was not aware of any of those outages, happily working away in my home office...I learned through the neighbours' complaining about the length of time it took to reestablish power. On a couple of occasions, I could hear a 'lawnmower' going and thought to myself 'who on earth would mow the lawn under three feet of snow! Only then did I realize that the lawnmower noise was actually the generator doing its job! lol I am so glad I did not listen to my neighbours and friends! I rated four stars only because there was a set back with the installation date.

In my previous residence, I installed a Generac generator, and its reliability has consistently been exceptional. Furthermore, the maintenance process is straightforward and hassle-free. I have encountered no issues whatsoever with the Generac generator, making it a highly recommended investment.

Although I have just had this unit installed a month or so ago, my wife and I are so happy of knowing that we will have power when there is an outage. The cool thing is that it is scheduled to run every 2 weeks for a few minutes. We have experienced this ‘run’ and it is very comforting to know we have a great solution in case of an outage. In addition, the noise level was outstanding!

If you are familiar with the Electrical and Gas Codes you will find this very easy to install. This family of Generac Generators is very reliable and convenient. It offers a great deal of confidence that your home and family are protected during emergencies.

The generator does what it is suppose to do very well, it's been a savor for a couple storms and power outages. But I have been made aware that the generator should be shut down after prolonged outages intermittently. Which I'm trying to understand what one does when you're away for a prolonged period of time and there is a prolonged outage while you're away?

Peace of Mind I just had the 18kw installed. I had a Great Experience with the Contractor. They came out and Explained Everything I needed to know. I have Natural Gas appliances so I didn't need a Huge Generator. I have heard it run and Seen it work. I Highly Recommend the Generac. It Cost Me a good bit of Money but I sleep with a CPAP Machine and My Wife has Insulin in the Refrigerator so We Needed This. Right Now I have Peace of Mind!

Awesome investment. We needed to install a generator for medical usage. When we started caring for my mom she needs oxygen 24/7. The generator was a life saver because since we had it our electricity has went out on several occasions and it switched over quickly with no problems. Thanks Generac.

Installed the 18000 a bit over a year ago. Perfect. Keep in mind that installation will run another couple grand at least and if your home does not already have LP, you will need to rent tanks and run a line which is another cost. Yearly maintenance is a smart move which is about $275. If you need sump pumps or have additional deep freezers or want to be sure your oil burner can fire and hate sitting in the silent dark, budget this smart purchase in. The peace of mind is nice.