Installation was very smooth as the electricians and plumber know this product inside and out. They were courteous and professional and answered any question I through at them. They went though how to manually start, transfer and test the unit as well as the app. The generator it self has a very clean look and is quieter than I imagined. K&B Energy out of Livonia Michigan. I highly Recommend this company. They were not the cheapest and it was scheduled about a month out, but let's be honest… you want a busy contractor: they're busy because they do good work. You don't want the cheapest: why/how can a company be cheaper than others? Because they don't do good enough work to get enough work. K&B was the smart choice for me.

I was hesitant to purchase this at first. My wife insisted that we do. Since purchase we have had 2 major storms and the Generac has performed flawlessly. The whole valley was without power for 2 days and we were eating popcorn and watching Netflix. I will say that we can hear it running when it comes on, but it's a small price to pay for comfort.

At my age of 67, I am glad to finally get an install a Generac standby generator. Even if the power just goes out for a few hours, it will be much easier to put up with the inconvenience. Basically there won't be an inconvenience. I believe standby generators are worth every penny.

Having experienced "Snowmageddon" in North Dallas a few years ago and without power backup, this new Generac whole home generator brings incredible peace of mind. It's good to know it is always there ready to take over should the power grid go down. The only reason I gave it a 4-rating is because of the delay between power failure and the generator starting. I wanted Tesla's system mainly because of its ability to take over within milliseconds of losing power unlike Generac. If power is out for more than a second, then there are several clocks that have to be reset. I've had days when the power blinked multiple times thereby requiring clock resetting each time. Very annoying. If Generac would develop a battery unit to incorporate with the generator that would bridge the gap between the grid failing and the generator taking over, then I would definitely give it a 5-star rating. That's my only complaint, and it really isn't a Generac fault since it operates as designed. I just wish the design would change a tad to eliminate the time gap.

I just had this whole house generator installed to my delight. It works seamlessly with household with low noise level. I can run everything in my household without interruption. The only difficulty was using their APP since we are not very Teck savvy.

Died 30 minutes into TS Helene 9/24. Even with all the $$ and "certified" service, a wrong oil filter was used causing an oil blowout through air cleaner. 24 hour support a joke, kept referring to companies inside the storm zone (they were wiped out). Took six month to repair after reaching out to a very large generator company 2 hours away. Oh and mobile kept reporting everything was ok (generator was off) for those 6 months.

Been over a month and I have no resolution to an Engine Speed Alarm/Fault that renders the system to not initiate automatically as designed when my power goes out. Without this key feature operating correctly I feel dissatisfied. No eta has been provided for a fix which adds to my frustration.

We have had the unit for about 10 months. It now tests twice a month for 10 minutes self checking and keeping the oil moving around. We had an outage the week after it was installed while we were away. I received a notice of it working, via the app, as it was supposed to do. We have had two other outages last year. The unit performed perfectly. So far so good! I had a year of complimentary wireless coverage. I just signed up for the next year. While not really a cheap benefit, it is nice to have. I may change to testing once a month later. We used to have outages every other month around my neighborhood due to weather, trees and old lines. Consumers has done a good job of cleaning up the lines and overhanging trees. The outages are fewer now, but as an older person, I now join the group of people that are more susceptible to cold, heat and less flexibility in dealing with the inconveniences of power outages. Our Generac should make things easier!

This is my second home with a generac and I am very disappointed in the new unit on my current home. It keeps encountering errors after it starts running which defeats the purpose of having a generator. It's terribly disappointing to spend so much money to prevent energy outage at our home/business, but with no better outcome than others that have not installed a generac. I truly hope that this software issue with our new generator will be resolved soon by generac.

Had 15 different power outages in the last 12 months and some outages lasted days. We have had no power outages yet sense we bought and installed the Generac generator. Now when storms come I'm not worried about power loss but I am scared of tornadoes.