Had been in the process to get a 22KW installed and then Ida hit. Power went out Sunday evening about 5:30 on 8/29. We were running the house on a 17.5 KW portable Generac but getting fuel had become an issue. Our dealer texted me the following Thursday AM about 6:30 and asked if we were still without power. I replied yes and they showed up a couple of hours later to install the unit. 5 hours later we were up and running. Everything went well until Sat AM when the unit shut down. I went to check it and the enclosure was full of oil that had leaked out of somewhere. I refilled it and got it running but it continued loosing oil. We got power back on Sunday evening. Unit now goes into over start shut down. Dealer came and did the first service but the unit still will not start and run. We suspect it has a bad circuit board so am waiting on that so we can get it started to find out where the oil is coming from. We suspect it is a rear seal since oil is coming from the exhaust end. Service tech also noted metal shavings in the oil. Bottom line is we are still without standby protection.

Bought New Generator, it is missing the skirting, and missing the wifi module, it came with a letter telling me to scan the QR code for the wifi module to be shipped to me, but when you scan the code, it says my generator is not an affected model, and will not be sending me a module, although it is on the invoice that it is wifi enabled and does have wifi, but the unit is missing? Will call and see what can be done about it i guess

We live in SW Louisiana and decided on the Generac 22kw back up generator primarily because of name recognition in reliability and its sleek authoritative appearance. To stay ahead of the hurricane season peak, we thought it was prudent to have our portable generators serviced. When we were told one of our existing portable generators needed to be replaced it was a no brainer in deciding to opt for a whole house stand by. We also had just recently experienced an unusual several hours long outage with our electrical utility company and the inconvenience was fresh on our minds. So we made the decision and the unit was installed just two weeks before hurricane Laura struck. No one could have imagined we would be hit with a category 2-3, almost 70 miles inland with such veracity. The power grid was decimate. And when power went down at 3:30 a.m. on the morning of the storm we were ready. The swap by the transfer switch was the length of our outage, which was a matter of seconds while the rest of our neighbors endured a seven day outage in our subdivision and many others are still without power on day 11. Our whole house stand by generator has already proven itself to be well worth the investment with reliable and quality power generation. The concern of unexpected outages is a thing of the past. And as a retiree of 28 years with an electrical utility company, I have confidence in the safety the automatic transfer switch provides for the men and women who work to restore the electricity to our homes. So, it's a win, win and was just in time for the storm.

The contractor that installed instructed me on the installation, use and knowledge of this equiptment. I can now have a piece of mind knowing that the generac generator will kick in when power goes off. Also no gasoline just natural gas which relieves me of much work. My neighbors are very interested and are impressed with ease of the generatot.

I bought this product about 10 years ago after a particularly severe storm knocked out power for two weeks in my area. Since then, in the thousands of hours when I did not need it, it seemed to work perfectly. During the three periods when I did needed it, it did not work at all. During one storm, with a 10 day power outage, I was able to remove the oil pressure sensor and put in a plug and I was able to get the machine going and it worked OK. Without someone making that suggestion, I would've been out of luck. Service was impossible during that period.without me jerry-rigging a repair in a snowstorm. Service in my area is very difficult, delay of two weeks defeats the purpose of the generator completely. I would not buy this generator again.

The whole process was almost flawless. Installed two weeks ago. The installation crew was professional. Arrived on time. Crew was tow experienced installer and one trainee. Some issues with paperwork back in the office. 100% satisfied when the crew left at the end of the day.

Installation was a 2-day affair as wiring and gas plumbing couldn't be completed on Day 1. Price reflected in literature has little bearing on total price, once add-ons are counted. Product appearance is acceptable to the neighborhood HOA rules, but the cover has a degree of concavity that tends to hold some rainwater. Otherwise looks and performance so far is excellent. Durability remains to be determined.

We've had a Generac whole house generator for years, and when we built our new home, it wouldn't be complete without a Generac! The peace of mind you have knowing that in any loss of power, for any reason, you will never be without power yourself for more than the 10 seconds or less that it takes the generator to detect the power outage & get your whole house powered up again! No more spoiled food, no more heat loss, no more a/c loss, and for those of us on wells & septics - WATER! For those people with in home medical equipment - no worries! You're health & safety is secure! No home is complete without a Generac Whole House Generator! It's absolutely vital for peace of mind!

My 22kw generator, gives me peace of mind, in the case of a power outage. It is quiet and efficent. With it's automatic activation during an outage ,is one less thing i have worry about during these stressed times. I feel confident and secure knowing we will have electricity in the event of a power outage.

Used within first week of installation for 6 hours. Powered entire house inncluding 5-ton central air conditioning. Very nice. Only criticism is that literature focuses on Wi-Fi feature when our unit was installed with cellular connection. Discovered cellular after 45 minutes of trying to connect Wi-Fi. Suggest literature related to cellular be provided when cellular is installed.