The whole house generator works exactly as advertised. The available whole house surge protector from SPS is wonderful. I can now get rid of all the other ones scattered around the house protecting various electronics. Specialized Power Services is customer focused and did an excellent job installing and explaining its features. Two refrigerators and a chest freezer no longer are a concern when the power goes out from falling trees and best yet - our spa is useable. No more gasoline powered generator, attaching it in the rain or snow, to run some products e.g. furnace and a few selected items.

I have a 16 k generac generator that I bought in 2006. Never gave me any problems, except that the base it's all rusted. I'm going to give it to my nephew, so he could get a new base for it and install it at his house. I just bought a new one 18 k and I love it. Hopefully this one doesn't get rusty. Maybe I'm asking for too much because my 16 k it's almost 16 years old. But in general I'm very pleased with the performance. I do recommend Generac.

Our new unit was installed today by an efficient, professional and extremely courteous team. This new generator gives our family a peace of mind with the upcoming northeast winter. I have recommended this product to many of my friends hoping they will realize the value this generator will add to their home security. I should have made this decision five years ago, yet so happy it is installed now !

We had it installed on Jan 20, 2021...and of course, we haven't had an outage yet. Every Monday at Noon, it exercise's itself and I noticed it didn't really start on the first try, it stumbled. On the second try it would start. I contacted my dealer and they checked it out to find that the fuel pin gasket was twisted and the fuel regulator/diaphragm unit needed to be replaced. They did it on the spot and its been working fine ever since. Must have been a factory issue. Was very happy with the dealers response.

This is our first generator and very pleased with all aspects of it, from the buying process to installation. You can't put a price on piece of mind with electrical outages. Our dealer has been with us every step of the way with answering questions and being honest and upfront. We're very happy with our Generac generator!

Swain Electric was easy to work with and took great lengths to get us the proper sign for our 2-story home. We wanted the Generac generator because of its recognizability and reliability. It took an extensive perior of time because the installed (no longer w/ Swain) did not pay attention to City requirements, but we are very pleased with the unit. It is placed out of sight and is actually quite quiet. Final hook-up and instructions on how to operate the unit went very smoothly. We were amazed how relatively easy it is to operate. Thank yu Sweaim Electric!

We are very happy with our Generac generator, and with the Generx team that handled delivery, installation, setup, testing and training for us. Incredibly simple to operate and maintain. We now have peace of mind as we head into Storm season here in Florida.

My generator is not even a year old and is broken. The part that generates the electricity burnt up and needed replaced. Now the housing unit doesn’t close right. The people who installed it aren’t sure what to do. I am furious, I think they should replace the thing. I would never recommend these to anyone.

Purchased a 22KW unit online and saved around $400.00. Decided to purchase a GenPad to mount the generator on. This made site preparation and installation easier. Our generator started right up (on propane) and runs quietly. We are very pleased with the generator and now have a sense of security when the next power outage occurs!

Just installed today by billy.i like everthing was coordinated with the power company & the propane company.everyone doing their job to get us up & running.everyone was professional & doing their job.we may never need to use but as we are getting older it's nice to know we have backup power.thanks.