Customer reviews for Samsung 28 Cu. Ft. 4-Door Refrigerator w/ FlexZone Drawer (Choose Color) forMember photos
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Control panel issue
brand new installed. issue with control panel, can not deactivate the lock as per provided instructions. it makes the panel display only and can not change temperature etc, anything from control panel.
Hi Shiv, Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator control panel not working. We understand it is essential to have a working refrigerator control panel to control the temperature to help our produce stay longer. We will surely notate this feedback for better products and services in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ The refrigerator panel will not respond: https://www.samsung.com/us/support/troubleshooting/TSG01202605/ Unlock the panel: https://www.samsung.com/us/support/answer/ANS00035741/ To know more about the product's main panel, you may click the link below: See page 36. https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf Recommended temperatures: https://www.samsung.com/us/support/answer/ANS00080450/ How to reset your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00087902/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144682442 Thank you for choosing Samsung. Have a great day. -Trisha-
Love this fridge!
[This review was collected as part of a promotion.] This fridge has been great from day one. The middle drawer is great for cutting down on how often the fridge gets opened, and I love the sturdy, modular shelves.
Do not buy this!
do not buy thia refrigerator unless you want to repair the freezer as soon as the warranty ends. freezer fills up with ice and becomes, essentially, useless. this is a known issue and samsung does nothing systemic about it. disappointing.
I understand you are disappointed that you are experiencing issues with your ice maker. We try to provide the best options available for our customers to resolve their concerns. After reviewing your case. The best option now would be a service repair. You can locate a service center using the link below. ^Pat https://www.samsung.com/us/support/service/locations/
Ice maker recall - Do not buy Samsung refrigerator
The ice maker freezes up and does not work. Repair man said do not bother trying to repair as it will just happen again due to poor design. Look at online reviews. Also, the stainless steel finish was the worst I have ever had to keep polished.
Greetings!We are here to help with your Samsung refrigerator and your experience with its ice maker. I have shared Samsung links and videos which we are confident will help with your experience. Ice maker is not working:https://www.samsung.com/us/support/troubleshooting/TSG01001012/Ice maker is not working properly:https://www.youtube.com/watch?v=rArwTN_yhCcHow to maintain the ice maker in your Samsung refrigerator:https://www.youtube.com/watch?v=EsbHtpc1ak4Understanding ice clumps and other Samsung refrigerator ice maker issues:https://www.youtube.com/watch?v=WHPiuBBUC2EI have also shared this model's user manual. Turn to pages 73 - 74. https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdfShould you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1145485760 to help our team pull up your information.Leo
Not the quality I thought it would be.
* Have had this refrigerator for 6 months and cannot get it to dispense more than 1 glad of ice at a time. * Right for makes loud sound when closing it.
Hello there, We understand how you feel about your ice maker. Let's boost the ice production. Below is a link to help you diagnose if your ice maker is not making enough ice. Please click on the embedded word and watch the video included. Ice maker is not making enough ice https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Please see page 32 under the "STEP 7 Connect the water dispenser line" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146558854) to help our team pull up your information. Have a great day. ^Camille
Great features
Do not buy! Ice maker leaks water inside and outside. Ice freezes up inside the icemaker. We have looked at videos and done all the troubleshooting. No fix!!!!
Hello there, We would love to discuss your leaking fridge even after following the troubleshooting steps to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147074864) to help our team pull up your information when you message us. Have a great day. ^Charles
Horrible
I bought this refrigerator and it looks great on the outside but the refrigerator back panel keeps freezing and I have to take all my food out and let it defrost.
Hi there, We understand the urgency of this review. Let's get you assisted right away. To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge. To help rectify the refrigerator's cooling performance, we recommend going through the link below. Kindly click on the embedded link about "Frost in the refrigerator" for further help. Items freezing in the fridge compartment: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146817850, to help our team pull up your information. Have a great day! ^Chrystel
Sent back
front water/ice dispenser buttons never lit up upon delivery, had to open door to change from ice to water every time ( a very poor design as well). ice maker very loud (sounded like trash can lids banging when ice cubes were making.
I'm sorry to hear our 4-Door French Door Refrigerator did not meet your standards. We will use this information to better our products and customer service. ^Pat
All you will ever need
[This review was collected as part of a promotion.] This fridge is so roomy! Lots or space to store everything you need! Loving the double drawer freezer space to separate stuff. The stainless steel cleans up nicely.
Good product - Taken some steps backward
owned for 3 weeks. 1. shelves are not l - r interchangeable anymore. 2. freezer temperature is wrong and has a wide variance. we have validated this with digital thermometers. the freezer is set to -4 (f). the temp of the freezer rarely touches -4 and often sits at 0, maxing out around 15 when the freezer has not been opened for 24h. the control board has been replaced. the problem persists. the temp reads 34 (refrigerator) -4 (freezer).
Oh no, we would be happy to look further into this concern for you. Just use the information below to reach out to us. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143747813