Skip to Main Content
Sams Club
Sams Club
Customer reviews for Samsung 28 Cu. Ft. 4-Door Refrigerator w/ FlexZone Drawer (Choose Color) for
Samsung 28 Cu. Ft. 4-Door Refrigerator w/ FlexZone Drawer (Choose Color)

Member photos

  • +146 images
Sort by |
Showing 1-10 of 593 reviews
Aug 9, 2025
Mrsdingledangle
5 out of 5 stars review

I love it!!

[This review was collected as part of a promotion.] I couldn't be happier with my new Samsung refrigerator! It's a fantastic appliance that has completely upgraded my kitchen. The design is sleek and modern, and it looks amazing in the space. Beyond the aesthetics, the functionality is top-notch. The flexible storage options make it easy to organize everything, from tall bottles to small containers. I especially love the beverage center and ice maker – they're so convenient and have been a huge hit with my family. and the smart features make it easy to keep track of groceries and manage the fridge's settings from my phone. It's been a game-changer for me, and I highly recommend it to anyone looking for a reliable and stylish refrigerator.

Review from Samsung US
Helpful?26R92L7T96M513605802684
Mar 11, 2026
jamesh248
4 out of 5 stars review

Great Frig, but not so much on repairability

[This review was collected as part of a promotion.] This is my second Frig of the same brand and style. The main reason I am only doing 4 stars is because of how the last one died and found out it would cost as much to fix as it would to buy a brand new unit. Although, I will say it is not just Samsung doing this it is all of them. The days of these items lasting 15 to 20 years is over, now you can expect much closer to 5 years and then replace.

Review from Samsung US
Helpful?26R92L7T96M513605802684
Dec 29, 2020
KHall
4 out of 5 stars review

Verified Purchase

Great Refrigerator

I really like everything about this Samsung Refrigerator - except the ice maker. It's fine, it just doesn't keep up on the occasion of heavier use. Before purchasing I read the reviews and am aware of negative comments regarding the ice maker but purchased anyway.

Helpful?26R92L7T96M513605802684
Jun 19, 2020
Tana
3 out of 5 stars review

Verified Purchase

Stylish Spacious but short on ice production

Refrigerator is sleek and stylish. It definitely adds an upscale look. For our large family the size is great. I really like having the refrigerator on top and freezer on bottom. The flex drawer allows you to organize to best suit your needs. This is our first experience with a pullout freezer. It is very sturdy. There is a slide above the freezer space that provides additional organization options. The only downfall is ice maker. It does not produce enough ice to meet our daily needs and we are resorting to ice trays.

Helpful?26R92L7T96M513605802684
reply from Samsung

Tana, we appreciate you taking the time out of your day to leave us feedback on your refrigerator. I am including a link to support your concerns on the ice maker (https://bit.ly/3ghQi7C). We thank you for choosing Samsung to be a part of your home! ^Lena

Apr 29, 2026
Bruce B
3 out of 5 stars review

Ice dispenser light doesn't work!

Had a Samsung French Door model with in door ice dispenser. Ice maker nothing but trouble. Unit was declared unreliable. Samsung got me a new one. Ice dispenser light doesn't work. My old unit light worked. Was told my model discontinued light. Light bulb is in unit. This sucks!

Review from Samsung US
Helpful?26R92L7T96M513605802684
Jan 2, 2026
Andie
2 out of 5 stars review

French Door Refrigerator Ice Maker

I purchased this refrigerator with great anticipation in 2021. I even purchased the extended warranty. Since the purchase the ice maker has been replaced twice and is constantly needing repair. The extended warranty ran out so I had to pay to have it replaced the 2nd time. And it is going out again (by now i can tell when it's going out). It is just over 4 years old and already needing its 3rd ice maker. I called Samsung and they will not cover the cost to repair it or the part. After paying for the extended warranty AND paying to have it replaced I don't want to pay again; especially if it only lasts for 1.5 years. I wa so disappointed in Samsung. I had purchased other products for a rental property and also for their family members. But NO MORE. I can't continue to support them when they don't own up to an obvious defect. I can't recommend this product or their customer service. I was always a Samsung supporter but no more.

Review from Samsung US
Helpful?26R92L7T96M513605802684
May 9, 2025
Dancequeen19
2 out of 5 stars review

Ice maker is garbage

This fridge would be great if the ice maker worked properly. The middle drawer is a feature that I never knew I needed but now I wouldn't be able to do without.

Review from Samsung US
Helpful?26R92L7T96M513605802684
reply from Samsung Care

Hello, We know the disappointment in dealing with a refrigerator with an ice maker not working properly. Let us help. Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video. How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 For further assistance with the middle drawer, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149094217) to help our team pull up your information when you message us. Thank you. -Angelica

Jun 6, 2025
mageditr
2 out of 5 stars review

Nice fridge, except for the ice maker.

We love this fridge except for the icemaker. The middle flex zone drawer is so nice with customizable temp control, depending on what you want to store in there. It's beautiful in our kitchen as well. However, we have the same issue as everyone else: the ice maker leaks some and then freezes up every few weeks. At that point I can defrost the ice with a dryer, then reset and it works again. I did see a "fix" on Youtube by adding insulation tape around the ice maker because it's just getting too warm. My husband hasn't had a chance to add the tape yet. Please consider buying another model that doesn't have an icemaker in the fridge compartment. We bought in 2020.

Review from Samsung US
Helpful?26R92L7T96M513605802684
Apr 21, 2025
Donna
1 out of 5 stars review

Zero stars

Another Samsung ice maker story. On my 3rd service call, but each time have to order a part so each service call requires me to stay home twice and wait. Fridge is 4 years old and ice maker starts leaking down front, leaking inside, freezes up and stops working. Been doing this for 6 months now. Too much time wasted with this unreliable appliance. There is a Facebook group with over 100,000 members complaining about same issue. How can they continue to sell this flawed design. Ice makers belong in freezer and not in fridge and they know that.

Review from Samsung US
Helpful?26R92L7T96M513605802684
reply from Samsung Care

Hi Donna, We can feel your disappointment with this fridge. We are here to help you. We recommend checking the resources below for steps to take when there is a leak from the fridge. Please click on the embedded words for more details. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-under-the-drawers-under-the-fridge-or-other-areas Please see page 71 of the user manual for steps to take when the fridge/ice maker is not working. https://downloadcenter.samsung.com/content/UM/202504/20250411081703937/DA68-03833A-09_IB_AW3-14_AA_EN_MES_CFR.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148856199), and it will help our team pull up your information. ^Rodel

Oct 10, 2025
TallyHo
1 out of 5 stars review

Samsung ice maker is a NIGHTMARE!!! 😡

I am so disappointed for continual problems with ice maker freezing up and not being able to even remove the tray to defrost. Definitely a design problem Samsung should remedy.

Review from Samsung US
Helpful?26R92L7T96M513605802684