Customer reviews for Samsung 28 Cu. Ft. 4-Door Refrigerator w/ FlexZone Drawer (Choose Color) forMember photos
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Not enough room
we previously owned the samsung 28 cu. ft french door fridge and it went out after many years of great use. we went with this one because of the water/ice dispenser and were so disappointed because the design of the inside is simply awful! it is not deep and because of the awkward shelf placement, you can only put gallons of milk in the fridge if you remove one of the shelves, leaving no room at all inside. shelves around icemaker are useless and small. do not buy this one, the layout is not user friendly at all.
Hello! Thank you for taking the time to share how you feel about the refrigerator. You provide a loo of insight on ways we can better our product and features. You are a valued customer and your experience matters to us. I will be sure to report your feedback via the appropriate channels. ^Pat
This is a "don't Buy"
refrigerator that just keeps breaking, ice maker is just worthless, i have to defrost it every 4 to 6 weeks and it quit all together after 2 years and i had to replace it. the controls for the "flex drawer" are directly under the split of the upper doors and condensation drips on to the control panel and has damaged it. it stopped working so you could not change the temperature but i just left it as it was... 2 days ago the temperature controls started changing the temperature every time you opened the drawer. . it is not cooling the refrigerator now. 3 years old poor software, terrible touch controls that cannot take a kitchen environment.
Hi Clearwater, Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator. We understand that it is sometimes uncomfortable to experience cooling issues with our appliances, especially if the ice maker is not working properly . We apologize and we will surely notate your feedback about this matter for better products in the future. I highly recommend checking out these links to identify the issues with your ice maker and basic troubleshooting needed: Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062/ The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ For leaking fridge, here's the best link for you. Leaking Ref https://www.samsung.com/us/support/troubleshooting/TSG01001852 Incase you encounter an error on your refrigerator, here's a link for your reference. Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ In the event you need to reset your refrigerator, here's a link for you. How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us We look forward to doing business with you again. Have a great day! Reference number: 1144611397 ^^Ross
Horrible design and reliability
We thought we were making a sound decision purchasing the 28cft 4 drawer French door refrigerator in October 2019 after historically purchasing washers and dryers (2x) and several TVs over the years. The refrigerator is a utter disappointment We've had problems with the ice maker the entire time. It has stopped making ice, stopped dispensing ice, crushes ice when on the whole cube setting and continuously grows mold on the rubber parts. The ice maker and related electronics have been replaced a total of 4 times under both the manufacturers warranty and the extended warranty with the last replacement being September 30, 2022. The finish below the icemaker has also started rusting. If something spills on the bottom shelf and gets under the glass it is a nightmare to clean.
Samsung Addresses Issues with Their Products.
[This review was collected as part of a promotion.] I am so pleased with my new Samsung refrigerator. I was worried that the icemaker issues that preceded the Samsung models prior to this one had been addressed by Samsung. Apparently, they have and the refrigerator is working super. I love the FlexZone Drawer. I use it for so many items. I purchased this same eariler model in 2021 but had no issues with my refrigerator. I love my unit and was so happy that Samsung addressed the issues with the earlier model. Thanks Samsung for placing the "Trust" back into a great company and their products. It matters so much for the End-Users that are so very busy in todays life style.
AVOID THIS LIKE THE PLAGUE. TERRIBLE!
the ice maker is absolute trash. 6 months after owning, it froze up. we would thaw it out and it would last another 2-3 months... we tried leveling it differently and the issue repeated in another 3 months. just enough time for the warranty to expire. i understand the frustrations that i have with my samsung counter depth 4-door french door refrigerator with flexzone drawer and i do not want this thing anymore. please come take it! the only money i'm going to spend on this unit will be the removal fee when my <better brand> is delivered... don't bother opening a ticket and sending / charging me for a service tech. (fun fact, the service tech will just tell you to get a different brand...)
I understand you are not happy with how the situation has been for you. I can sympathize with your issue. The technician should be able to fix and get the ice maker back working. If the technician is not doing that, we would be more than happy to look into this concern for you. Please feel free to contact us by using the information below so we can resolve this. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143695730
Don't be fooled by it's beauty
Looks great; many mechanical issues. The ice maker stopped working within a year and was replaced under warranty. The new one only lasted six months. The main part of the fridge doesn't defrost correctly; you can see ice build up in the vent spaces near the top. The result is that it cannot maintain a safe temperature, always being warmer than it should causing food to spoil. The drawer section and freezer work great, so if you wanted it for a beer fridge, it'd work fine. I love the way this fridge looks and functions, but I will not waste my money on another Samsung appliance. Yeah - the washing machine didn't last either . . .
Hi Susan,We can see where you're coming from. Let's enhance your fridge cooling temperature for the unit's betterment.To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.You may refer to this link about cooling issues with Samsung refrigerators and click the hyperlinks about leveling the refrigerator and temperatures (what temperature I should set for the refrigerator). You may also watch the video for reference: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-allFrost forms in the refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigeratorShould you need assistance with the ice maker, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1146137514, to help our team pull up your information.Have a great day.Melardo
Ice Maker quit
purchased this suite of samsung appliances from costco in nov. 2019. the ice maker started making a horrible grinding noise. when we finally managed to extract the ice bin it had been frozen solidly in place with ice all around it. apparently when trying to extract it, some of the plastic was damaged and the ice bin won't go back into place. so we now have a large hole in our fridge and no ice maker. don't bother with this piece of crap.
This situation sounds rough for anybody to go through. I'm sorry for the inconvenience your ice maker has caused you. I understand you have already attempted the troubleshooting steps for this symptom. I think the next step would be chatting with a technician to look into your concern. You can find one in the link below. Thank you for your feedback! ^Pat https://www.samsung.com/us/support/service/locations/
Do not buy
I have only bought 1 Samsung refrigerator and i have many friends who have also and we have all had problems within 5 years. My friends got rid of theirs and we have repaired now twice, trying to save money. I will never buy Samsung refrigerator again. I just want my fridge go stay cold and ice machine to work. Samsung should make things right and refund customers that had a defective refrigerator. Never again.
Hello there, We know how frustrating it can be to have a refrigerator that isn't operating properly. Let us help. Below is a link to diagnose if your refrigerator doesn't stay cold. Please click on the embedded word and watch the video included. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough If your ice maker is not working, here is a link to help you diagnose. Please choose from the options provided based on the scenario you are experiencing with the ice maker. Kindly click on the embedded word and watch it if prompted with a video. Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146548354) to help our team pull up your information. Have a great day. ^Camille
1day old and leaking
front is leaking unit is 1 day old so expensive. im already not happy about it
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140791701. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat TMS Ticket #: 28107
Super funktioniert
Vor 1 Jahr gekauft und funktioniert sehr gut , kann ich nur weiterempfehlen