Customer reviews for Samsung 28 Cu. Ft. 4-Door Refrigerator w/ FlexZone Drawer (Choose Color) forMember photos
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Cool features!
[This review was collected as part of a promotion.] We have had this fridge in our home for a couple of weeks now and it's been great! It even has an app, though that's not really for me. Overall, it has been a great purchase!
GREAT FRIDGERATOR WITH NICE OPTIONS.
[This review was collected as part of a promotion.] Has great options. Middle drawer is great since I can change the temperture easily depending upon items being kept cold. The wifi feature is cool too.
Do NOT Buy this Refrigerator!
If I could give this refrigerator 0 stars I would.
Hello Stephanie, We would love to discuss your fridge to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148595367) to help our team pull up your information when you message us. Have a great day. ^Charles
Major design flaws. giving a single star too much
So I bought one and shortly after the warrantee expired the ice maker froze solid. I thought it was something I did. Defrosted it and not long after it froze again. Not long after that it started making a buzzing sound. Turns out the coil in the back was frozen solid too. another defrost... the last time I used the ice maker it broke something so that does not work anymore. pretty much now I need to power off weekly to defrost the back Coils ... This was the most expensive fridge I have ever bought and it's been the works quality of any appliance I have owned...
Your frustration with the refrigerator is valid. Allow us to extend our assistance and get this sorted, Kevin W. To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. To help you prevent the back coil from freezing over, we recommend browsing through the link below for its diagnosis. For more details, please select the corresponding bullet points that affect those mentioned above. To rectify the buzzing sound from the ice maker, please follow the troubleshooting steps below. Also, kindly watch the YouTube video for further help. Understanding the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ We would love to speak to you directly to gather more information about the ice maker so we can best assist you. Please feel free to get back to us as soon as possible via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146827723, to help our team pull up your information. Have a great day! ^Chrystel
Run Away! Do Not Buy
french door with flex drawer. the ice maker does not work on a consistent basis. want a 5:00 cocktail? oh sorry- no ice! the shelves can be difficult to move and a nightmare to clean. some areas are not cleanable. the freezer drawer -to open the freezer. i'm afraid the handle will fall off i have to pull so hard. oh, and the flex zone is not a freezer drawer, so don't buy this thinking you'll have extra freezer space.
You have valid concerns and they are concerns we would like to address with some troubleshooting. Try glancing at the link below for assistance. Thank you for bringing this to our attention. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001015/
Great Fridge with Terrible Ice Maker
Overall, the refrigerator is good, however the ice maker is absolutely terrible. There is almost no point to the ice maker as it just mostly plastic and doesn't actual give you ice. When the ice does come out it's like a rocket ship which misses your glass and falls to the floor. Samsung really missed the mark here.
Thanks for informing us about this, Jayson; you must enjoy all the features of your home appliance, especially the ice maker. Let me share this link with you. Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense. If your ice maker is making too much ice when it's running, it's possible that the ice bucket is not inserted correctly. It allows ice to spill out of the bucket before it piles high enough to be detected by the ice maker. Make sure your ice bucket is inserted correctly. You can refer to your user manual if needed. Pages 32 41-42. https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf Once you have confirmed that the ice bucket is inserted correctly, reset the ice maker. Resetting the ice maker will re-initialize it, which can potentially resolve issues with your ice production. If you require any further information, feel free to contact us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide this reference number (1145246092) to help our team gather your information. Thank you for choosing Samsung. Have a great day. ^^Ross
Cleaning nightmare
Enjoy pulling your hair out trying to remove the drawers to clean this thing. Removal steps are missing from the instructions, The clips are hidden, can't be depressed with your fingers requiring a flat head screw driver to do so, they easily break. Then once you finally get the clips pressed the drawer itself doesn't just slide out, you'll have to remove the condiment drawers first and then MAYBE they'll come out. But will require a ton of twisting and jerking.
Greetings! Let us help you with your Samsung microwave model. We recommend checking the resource below to aid with your experience of the microwave not working. There are 2 radio buttons (Samsung microwave does not turn on or turns off by itself, Samsung microwave is not heating or has stopped working), please select which is more appropriate with your experience. Samsung microwave is not working: https://www.samsung.com/us/support/troubleshooting/TSG01207757 Should you need more assistance with this microwave, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146076039 to help our team pull up your information. Leo
Do NOT purchase this refrigerator!
This refrigerator gets one star for looking nice. Otherwise, I regret this purchase. Thank goodness I purchased a 5 year warranty. I bought this refrigerator in July 2021. It is now December 2023 - I am on my 3rd ice maker. Recently, water began to leak under the fruit & vegetable drawers, filling up the middle drawer. Tech came 4 days ago and said that it was because we used a water filter that is not Samsung brand. He replaced it with a Samsung filter... I spent tonight dumping and wiping water out of the fridge. FOUR service calls in 2.5 years for a brand new refrigerator is unacceptable, Samsung!
We understand the frustration of having multiple repairs for the appliance, Robyn. You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
FRIDGE ARCS TRIPS BRKR SAMSUNG DOESN'T CARE
after 1 year of use this fridge now keeps tripping the arc fault breaker (required by law). after several attempts to have samsung fix the fridge, they want me to use a different breaker (not allowed by law) for this fridge. they say that the fridge is working fine, the breaker is the problem.
Thank you for bringing this requirement to our attention. If this is required by law, we would have to look at a different route to resolve this concern. Try chatting with our Social Media team by using the link below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
 Use this ticket number: 1143184477
Nice design, poor implementation
About 2 years old now. Ice maker has not held up and every power outage the electronics will not reset properly. Love the general design. Very unhappy with the design of the electronics and associated operating system. Samsung also is not helpful with any diagnostics after a power interruption for getting the thing to reset- figured out how to do it with a Google search, but they wanted to send a a repair technician at my expense the two times I tried to use their services. Maybe some six sigma quality work is warranted here
Hello there, We understand your frustration with the refrigerator's overall performance to determine the best way to help. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147016124) to help our team pull up your information. Have a great day. ^Camille